Forum Discussion
Can't get an access to university account in Outlook Desktop.
Hello! Asking for some help here 🙂
Can't get an access to university account in Outlook Desktop.
email: Ihor.tymoshiv@student.uclouvain.be
Mail connection - office portal 365: tymoshiv@oasis.uclouvain.be
The program is loading after entering an email and then asking for a password unlimited amount of times after entering it. When I'm closing that window the program shows me an error like "Outlook cannot set up your account"
I was trying to enter both emails.
I haven't use a desktop app before
I can login in a browser without troubles
I can even add a Hotmail, Gmail and an outlook of my another university
but not this university account
I took an option "Setup an account manually" and chose between 365office/outlook/Microsoft exchange - didn't help
online support adviced me to call here:
United States
1 800 865 9408
but i'm not able to call there now 😞
- DNS seems like it's OK, from what I can tell from the outside. Have you downloaded Office from the portal and activated it with your Office 365 user?
These kinds of problems is best solved by your IT-department, as they know their setup and most likely deal with these kinds of questions daily.Yes, I have downloaded Office from the portal and activated it with my Office 365 user
- One of two things here I think might be the issue.
1. That university only gives you an Exchange Online Plan 1 or F1 license, which only allows for webmail access to your e-mail. You can verify your license by logging into your webmail and click your picture in top right > My Account, then subscriptions.
2. Does your account have two-factor setup? This usually will happen if you have Two factor setup but Modern Auth is not enabled on the tenant, probably not this one but this will cause the issue as well.looks like the first point is an issue:
Office 365 A1 for studentsTo-Do (Plan 2)Flow for Office 365Microsoft Forms (Plan 2)SwaySkype for Business Online (Plan 2)Exchange Online (Plan 1)Power BI (free)Power BI (free)Office 365 ProPlus for studentsOneDrive for Business (Plan 1)
And no, I'm using only password to log in (if I understood you well)
So, is there any chance to change a plan? If yes, I can ask for it in Office support or local administrators?- According to this A1 should provide outlook connectivity. https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/office-365-education#exchange-online-features
I guess the university could have a wonky auto discover configuration or something but you should be able to connect. Does outlook mobile connect to it?
