Forum Discussion
Can't get an access to university account in Outlook Desktop.
Hello! Asking for some help here 🙂 Can't get an access to university account in Outlook Desktop. email: Ihor.tymoshiv@student.uclouvain.be Mail connection - office portal 365: tymoshiv@oasis.uc...
One of two things here I think might be the issue.
1. That university only gives you an Exchange Online Plan 1 or F1 license, which only allows for webmail access to your e-mail. You can verify your license by logging into your webmail and click your picture in top right > My Account, then subscriptions.
2. Does your account have two-factor setup? This usually will happen if you have Two factor setup but Modern Auth is not enabled on the tenant, probably not this one but this will cause the issue as well.
1. That university only gives you an Exchange Online Plan 1 or F1 license, which only allows for webmail access to your e-mail. You can verify your license by logging into your webmail and click your picture in top right > My Account, then subscriptions.
2. Does your account have two-factor setup? This usually will happen if you have Two factor setup but Modern Auth is not enabled on the tenant, probably not this one but this will cause the issue as well.
looks like the first point is an issue:
Office 365 A1 for students
To-Do (Plan 2)
Flow for Office 365
Microsoft Forms (Plan 2)
Sway
Skype for Business Online (Plan 2)
Exchange Online (Plan 1)
Power BI (free)
Power BI (free)
Office 365 ProPlus for students
OneDrive for Business (Plan 1)
And no, I'm using only password to log in (if I understood you well)
So, is there any chance to change a plan? If yes, I can ask for it in Office support or local administrators?
And no, I'm using only password to log in (if I understood you well)
So, is there any chance to change a plan? If yes, I can ask for it in Office support or local administrators?
- According to this A1 should provide outlook connectivity. https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/office-365-education#exchange-online-features
I guess the university could have a wonky auto discover configuration or something but you should be able to connect. Does outlook mobile connect to it?- Something you can use to test all this out is the Remote connectivity analyzer. This will test all the different things under the Office 365 tab for connectivity, and Outlook connectivity has two tests you can run to see if it comes back clean: https://testconnectivity.microsoft.com/
Testing Outlook connectivity. The Outlook connectivity test failed. 
Additional Details 
Test Steps 
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for ihor.tymoshiv@student.uclouvain.be. Testing Autodiscover failed. The Microsoft Connectivity Analyzer is attempting to test Autodiscover for ihor.tymoshiv@student.uclouvain.be. Testing Autodiscover failed. Additional Details Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service couldn't be contacted successfully by any method. Additional Details Test Steps Failed to test both :(