Forum Discussion
Cancelling Microsoft Customer Agreement (MCA)
I'm a Microsoft CSP provider. My customer wants to cancel their subscriptions because they want to leave the Microsoft. Do I need to cancel their MCA or will it be cancelled automatically?
If it is necessary to cancel the MCA, where should this be done?
Thank you very much!
1 Reply
Please refer to this,
https://learn.microsoft.com/en-us/azure/cost-management-billing/microsoft-customer-agreement/
https://www.microsoft.com/licensing/docs/view/Microsoft-Customer-Agreement-MCA
- The MCA itself does not expire or get “cancelled.”
Unlike Enterprise Agreements, the MCA is a perpetual framework agreement. Once accepted, it remains in place and does not need to be terminated when a customer stops using Microsoft services.
- Subscriptions are what must be cancelled.
Customers can end their relationship with Microsoft by cancelling or not renewing their active subscriptions (Azure, Microsoft 365, etc.). Once all subscriptions are cancelled, the MCA remains dormant but does not impose obligations.
- No separate cancellation process for MCA.
Microsoft’s licensing documentation confirms that the MCA is designed for simplicity and flexibility, with no expiration date and no requirement to cancel it. The CSP provider only needs to manage subscription cancellations in Partner Center.
