Forum Discussion

harish93's avatar
harish93
Copper Contributor
Sep 04, 2025

All the sensitivity labels are not showing in the new outlook

I recently noticed that some sensitivity labels are missing in Outlook. I used to see all four labels—Public, Internal, Confidential, and Restricted—but now I only see Public and Internal. The full list still appears in Word and PowerPoint. I just switched to the new Outlook experience and the issue persists there.

microsoft 365
microsoft 365 apps
office 365
outlook

1 Reply

Sort By
  • Jovansavage's avatar
    Jovansavage
    Copper Contributor
    Sep 05, 2025

    This is a common issue with the New Outlook experience sensitivity labels can behave differently compared to classic Outlook, and it’s usually related to policy, client caching, or Outlook settings. Here’s a structured way to troubleshoot and resolve it:

    Try The Following:

    1. Verify the label policy includes all labels for your account.
    2. Ensure your Office version supports all label types.
    3. Clear Outlook cache and restart.
    4. Test in OWA to isolate client issues.
    5. Toggle New/Classic Outlook to see if labels reappear.

    Let me know.

    Jovan 

Resources