Forum Discussion
“Word Online Transcribe shows ‘Go Premium’ despite active Microsoft 365 Family subscription”
Some more workarounds you may consider:
- Use Microsoft Edge (via Linux container or Android app): If your Chromebook supports Linux apps, try installing Edge and accessing Word Online from there.
- Try a Different Device Temporarily: If you have access to a Windows or macOS device, try logging into Word Online there. This can help confirm whether the issue is device-specific.
- Check Subscription Recognition: Go to Word Online > File > Account and confirm that your subscription is recognized. Sometimes the service doesn’t properly detect the license on certain devices.
- Use OneNote Dictation as a Stopgap:
Open OneNote Online
Create a new page
Click the Dictate button (microphone icon) in the toolbar
Play your recording near the mic or use a virtual audio cable to route audio
While it doesn’t support file uploads or speaker labels, it can help with basic transcription
Thank you for your response. I have a Windows machine, and I tried Word Online using the Edge browser. Same problem as in Chrome. So, this does not appear to be a Chrome or Chrome OS issue. As for subscription recognition, the menu path you suggest doesn't exist. As you can see in the image below, Word online does not have an Account option under File. Recording a recording for transcription is not an option for me. I use Evernote, which will automatically transcribe from a recording. However, the strength of Word's transcription is timestamps and speaker labels. The transcription is useless to me without those. Fortunately, when I opened the desktop version of Word, I noted that the transcription function is working on that desktop version. So, I will have to use that method until a solution for the online issue is found.