Forum Discussion
“Word Online Transcribe shows ‘Go Premium’ despite active Microsoft 365 Family subscription”
Some more workarounds you may consider:
- Use Microsoft Edge (via Linux container or Android app): If your Chromebook supports Linux apps, try installing Edge and accessing Word Online from there.
- Try a Different Device Temporarily: If you have access to a Windows or macOS device, try logging into Word Online there. This can help confirm whether the issue is device-specific.
- Check Subscription Recognition: Go to Word Online > File > Account and confirm that your subscription is recognized. Sometimes the service doesn’t properly detect the license on certain devices.
- Use OneNote Dictation as a Stopgap:
Open OneNote Online
Create a new page
Click the Dictate button (microphone icon) in the toolbar
Play your recording near the mic or use a virtual audio cable to route audio
While it doesn’t support file uploads or speaker labels, it can help with basic transcription
Thank you for your response. I have a Windows machine and tried using Word Online in Edge. It has the same problem. So, it doesn't seem to be a Chrome or Chrome OS issue.
Subscription recognition: As pictured below, Word Online > File > Account does not exist. There is no Account under File on Word Online. Nonetheless, I opened the Windows desktop app and made sure it recognized my account. My account is recognized regardless of platform. Online transcription still does not work.
Transcription does function for the desktop app version of Word on my Windows machine, so I will have to resort to that method unless a solution to the online issue can be found.
The strength of the Word transcription is timestamps and speaker labels for uploaded recordings. So, the alternatives you suggest are not capable of doing that kind of thing. I have Evernote, which will transcribe recordings automatically without having to record from a recording. However, it does not do timestamps or speaker labels.