Private offers: To auto-renew or not auto-renew?

One question that always gets asked when I'm guiding a customer through their process for accepting a private offer is "Should I click the box to auto-renew?"

I say "No!" every time because I've seen with painful first-hand experience what happens two or three years later when the customer no longer needs the software but forgets they have it set to auto-renew:  They and I both end up in the Marketplace billing support queue, them asking for a refund / me explaining why a refund should be granted.  High praise for the Marketplace support team, they are hyper-responsive . . . the pain stems from the details the system requires as part of the refund process.

What says the community?  Auto-renew on or auto-renew off?

#MarketplaceChampions #Sponsored