Forum Discussion
Alon_iGlobe
Dec 20, 2024Iron Contributor
Critical! SaaS App review and rating synchronized with the wrong AppSource App!
First of all. THANK YOU SO MUCH for finally making a synchronization between the SaaS App and the corresponding App in AppSource.
HOWEVER! the SaaS app is synchronizing with the wrong App in AppSource. This is critical, I don't have time for support to first acknowledge it and then find time to make the fix. I need this to be done immediately.
Can a responsible please take action.
The problem.
In AppSource I have a free version - iPlanner Free - that only offers 20% of the App that is purchased using the SaaS App - iPlanner Pro. The free version have pure ratings in compare to the Pro version. I of course don't want customer to use the free I want them to purchase the Pro with the SaaS App.
In my Marketplace listening I am connecting the SaaS App to iPlanner Pro in AppSource. For that reason it is odd why you guys synchronizing with the wrong app.
The problem is taking the review and rating to the SaaS app makes my subscribed based app look very bad. This is highly critical and is also very wrong. The reviews shown on the SaaS app comes from the wrong app.
I would appreciate if this can be fixed asap. I am sure you guys can see that it is critical.
Thank you and happy holydays to all in the community.
- justinroyal
Microsoft
Hello Alon_iGlobe I sent you a message to get some more details about this. In the meantime, please do go ahead and file a support case through Partner Center.