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Changing Published ID
This is a bit of a 'what we have gone through' post to see if anyone else has been through the process of changing/adding a new trading name to an existing Microsoft Partner account if anyone has had the same problems that we have and a word of advice for anyone thinking of doing it.
We currently have three MS Teams solutions available through the Teams/AppSource marketplace (gauge.it, check.it and ask.it) which we built and launched under the original company name Cloud Cover IT. We sold the Managed Service arm of the business Back in December 2023, with the remaining parts of the business (including the Development arm) continuing under the legal of Cloud Cover IT as seemed the best thing to do considering our MPN number, retention of clients, existing IP etc...
Due to our business now being a Software company that developed Saas and Low Code Power Platform solutions, we felt the trading name needed to change so we settled on Flyte (flyte.cloud).
Before changing the above we ran through the plan with Microsoft Support and was advised that making this change was relatively easy as all that would be required was to change the publisher's name in the partner centre - this is where the issues started.
The initial step was fine- our Publisher Name had successfully updated to Flyte, our Windows ID showed as Flyte, and our apps showed in AppSource and Teams Store under Flyte- however, the app permissions modal still shows Cloud Cover IT Services LTD when a user downloads one of these Flyte apps.
This has resulted in ongoing issues with the verification team who would not pass our app without this being changed to Flyte to match. We completely understand that this should align, however Microsoft Support has been unable to provide any solutions to solve this issue. Since this issue first arose at the beginning of January 2024, we have been continually passed between the Azure and Partner Centre support teams and as of today remains unresolved.
Currently, we have a concession from the validation team until June however nobody seems to know how to fix the problem without changing the legal name / MPN number.
If anyone has been through the process of changing their Trading Name with Microsoft or knows how we can introduce a permanent solution to this issue, it would be greatly appreciated.
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