App ratings are not displayed when a Marketplace listing includes a free trial

Hi GinoT​ thank you for your question.

Today, customer ratings and reviews are typically associated with the application listing itself, while the Free trial badge is associated with the transactable SaaS offer. Reviews can also be left on the SaaS offer, so it's possible for your total product reviews to be split between both cards and product details pages.

I was unable to replicate your concern. I currently see 1 review left on your SaaS offer and 12 reviews left on the application. Customer ratings and reviews are available to read on the individual product details page.

YouKeeps SaaS offer and Microsoft 365 Copilot application cards in Microsoft Marketplace search results.

For partners interested in monitoring customer feedback and review trends, the Ratings and Reviews dashboard in Partner Center provides additional insights and allows you to respond publicly. I can see you already are putting this into practice and leveraging these capabilities. 

Balancing evaluation signals such as ratings with call-to-action elements like free trials is an important part of helping customers make informed decisions. Please continue to share your observations, feedback and learnings through this forum.

For other Marketplace partners, we'd love to hear: 

• What approaches have you found effective for encouraging customers to leave reviews?
• How are you monitoring customer sentiment and feedback signals across your Marketplace apps and offers?

- Kyle

Microsoft Marketplace team