Forum Discussion
SeleneSuau
Jan 24, 2025Iron Contributor
App name blocked on Marketplace submission
Hello everyone,
I'm reaching out to the community in hopes that someone has encountered a similar issue and can provide guidance.
We’ve developed a new app that we’re ready to submit to the Microsoft Marketplace with a transactable offer. However, during the submission process, we’re encountering a roadblock: when entering the desired app name, we receive the following message: "The name is not available."
I contacted email address removed for privacy reasons for clarification, as the name isn’t currently used by any other app or offer and doesn’t appear to violate Microsoft’s naming conventions. They redirected me to Partner Center Support, where I was informed that the issue is being reviewed internally. Unfortunately, I haven’t received any clear explanation or resolution so far.
To support our case, we’ve demonstrated that:
- We own the domain name associated with the app name.
- We have 16 other products and apps with a similar naming convention, ensuring brand consistency.
Despite this, we’re still waiting for a response.
Has anyone else faced a similar issue? Any advice on how to navigate this or expedite the process would be greatly appreciated.
Thank you in advance for your help!
- MartinLaplanteIron Contributor
In our case it was one of our staff that had created a project using that name years ago under their personal account, never intending to submit it. It doesn't show up in searches.
- justinroyal
Microsoft
Hi SeleneSuau - I have not seen this issue come up before. Thanks for going ahead and creating a Partner Center Support case - you can keep us updated here in case any other partners encounter the same issue!