Forum Discussion
A cautionary tale if you have customers who use Coupa
Hi Dan-Langille,
First off, I'm very sorry to hear about the challenge your customer encountered with recognizing their Azure invoice with an overdue amount for the purchase of your software, and resulting delayed revenue.
This is really interesting feedback as it suggests that customers using Coupa may need to make a settings change to account for more frequent invoicing of Marketplace purchases to ensure they see and can pay these invoices. Hopefully the support you received dug a little deeper to resolve this issue for the customer as well as understand why Coupa didn't process this invoice like the typical monthly Azure invoice.
I'll reach out to you directly for additional context to confirm the right product teams are aware, and so we can properly document any change management that might be necessary for customers.
- Kyle