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DanDonohue's avatar
DanDonohue
Icon for Microsoft rankMicrosoft
Aug 07, 2025

September 5 Update: Issue with Achievement Code Creation

September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. 

August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. 

August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. 

August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks. 

11 Replies

  • Hi, DanDonohue​ 

    We have been a TSP for a little over a year now and have lost access to creating achievement codes in MS Learn. Is this the same issue, or has the process changed? We have had no issue in the past

    • DanDonohue's avatar
      DanDonohue
      Icon for Microsoft rankMicrosoft

      Hi JJones_​ - thanks for letting me know. This issue may be bigger than just new admins. I'll pass that on to the engineering teams so they are aware. 

      • JJones_'s avatar
        JJones_
        Learn Expert

        DanDonohue​ 

        Since this affects our KPIs, what can be done as far as remediation since this is likely on Microsoft's side? I am sure you are well aware, we likely will not be able to get all students to redeem their achievement code several days(or weeks if it takes a while to fix) after the class ends. 

        We have so far had one class affected, although I am sure this will affect other TSPs too.

  • Kwest70's avatar
    Kwest70
    Copper Contributor

    Thank you for keeping us updated. We are getting ready to launch our fall offerings and want to be sure everything is in place!

  • tpt's avatar
    tpt
    Copper Contributor

    DanDonohue​ - Do you have an update on this; we're all set for the trainings except this being a hold-up please assist.

    • DanDonohue's avatar
      DanDonohue
      Icon for Microsoft rankMicrosoft

      No update yet. There is development work underway, but I don't have an estimated date.

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