Forum Discussion
LukasMaerz
Jul 21, 2026Copper Contributor
Trapped in an Authenticator Loop
Dear Community, please help! I am trapped in an Authenticator Loop. I've got a microsoft workplace account, but if I want to log in, I have to type in a code from the microsoft authenticator app. ...
aliciaproblemsolving
Sep 02, 2026Copper Contributor
Hello, I have the same problem and am the only global admin.
I simply got a new phone and now I can't sign in at all in spite of email and password.
Support seems impossible to contact, even though I even set up a new email address! The support page is blank!
How can we get to a person? I'm seeing this problem coming up on this forum more than once, completely unable to access the product even though we are paying customers!
I look forward to some help