Forum Discussion
RoisMJMB
Aug 10, 2026Copper Contributor
Stuck in an authenticator loop
I have a 365 Business account. Haven't logged in for a while due to reasons, i was just starting up as a sole trader. Anyway decided now is the time to resurrect it and get up and running, except Aut...
Kidd_Ip
Aug 11, 2026MVP
You cannot bypass Microsoft Authenticator or an outdated backup email on a Microsoft 365 Business account by yourself. As the sole administrator, the only way forward is to contact Microsoft support, who will verify your domain ownership and reset your Multi‑Factor Authentication (MFA) so you can register new methods.
RoisMJMB
Aug 12, 2026Copper Contributor
This did not work, Microsoft support sent me to web chat which cant help with mfa issues