Forum Discussion

workless's avatar
workless
Copper Contributor
May 29, 2026
Solved

How do I get support so I don't loose my account?

I have a business 365 account but changed address and so my credit card payments stopped.  However, I can't log in to my account because I also have an authentication problem (my authentication app on iPhone is still working but the entry for this account has gone and there is a new one called "Microsoft Entra ID" but when I go to get the authentication code this "Entra ID" authenticator does not produce it).

To get help from Microsoft it always asks for authentication.  I would like to keep this account and start paying again but I can't find a way to get help to fix the authentication problem because raising a ticket or talking to an agent requires authentication.

I got my final warning email today saying

Warning—your online services will be deprovisioned and your data deleted in seven days

There must be some way to get a call from Microsoft so I don't loose my account and all my data?

Authentication
Authenticator app
microsoft 365
  • GuidovanDijk's avatar
    GuidovanDijk
    May 30, 2026

    I would recommend contacting Microsoft support immediately and gathering any proof of ownership you have available, such as subscription details, invoices, billing information, and proof of ownership of the custom domain. With only seven days remaining before deprovisioning, I would not wait for the situation to resolve itself.
    If they need something else just ask what they need, for proof.

    You can try this link to find the support number for your location:

    https://go.microsoft.com/fwlink/p/?linkid=2237262&clcid=0x409&culture=en-us&country=us

1 Reply

  • GuidovanDijk's avatar
    GuidovanDijk
    MCT
    May 30, 2026

    I would recommend contacting Microsoft support immediately and gathering any proof of ownership you have available, such as subscription details, invoices, billing information, and proof of ownership of the custom domain. With only seven days remaining before deprovisioning, I would not wait for the situation to resolve itself.
    If they need something else just ask what they need, for proof.

    You can try this link to find the support number for your location:

    https://go.microsoft.com/fwlink/p/?linkid=2237262&clcid=0x409&culture=en-us&country=us