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Philippe Camus's avatar
Philippe Camus
Copper Contributor
Jun 04, 2017

excel open empty after double click on .xls file

hi,

 

here's my problem :

 

After fresh install of my PC with windows 10 vers 1703, and office 365 (Excel vers 1704 build 8067.2157)

 

When I start excel and open a file, every things ok

 

BUT :

 

When I double click on Excel file, Excel start but open empty. The file content is not displayed.

If I double click again on the file while Excel is open, it appears ok.

The same when the excel file is joined to outlook message.

 

I already check all solutions given on forums (repaire, etc...), had a contact with microsft support (took the control of PC check a lot of thing with no success, to finally ask me to contact "answer")

 

Has anyone expérimented this problem and solved it?

 

Many thanks for hep

excel
office 365

9 Replies

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    • Philippe Camus's avatar
      Philippe Camus
      Copper Contributor
      Jun 06, 2017

      Hi Sergei,

       

      Thanks. You're right, I already see this article and try all solutions with no results.

       

      best regards

      • SUNIL2604's avatar
        SUNIL2604
        Copper Contributor
        Feb 19, 2019

        Do we have any solution to this problem? I have tried all steps as suggested in above messages/responses, end result is same. One thing I did observe, When I completed online repair of Office, double click worked to open the file. However on activation of the product as suggested - old problem returned.. Does this help someone to trace the problem source??

         

        Regards

        Philippe Camus wrote:

        Hi Sergei,

         

        Thanks. You're right, I already see this article and try all solutions with no results.

         

        best regards



    • Philippe Camus's avatar
      Philippe Camus
      Copper Contributor
      Jun 04, 2017

      hi,

       

      Thanks for anwser. However it's not my problem.

      I join a screen shot of the problem. That will be more clear :)

       

      Bye

      • Anonymous's avatar
        Anonymous
        Jun 05, 2017

        Hello Phlippe,

         

        may be activating/deactivating the checkbox for "Ignore other application that use Dynamic Data Exchange" can help. I added a screenshot of the french option here.

         

         

        Please also see this article (English): https://support.microsoft.com/en-us/help/2994633/excel-how-to-troubleshoot-excel-opening-blank-when-you-double-click-a-file-icon-or-file-name.

         

        Best,

        Mourad

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