Dear Community We have been using a D365 Finance instance since 2019 as IUR. As from my understanding, from the old silver/gold ERP competency. Since we bought the legacy benefits this summer, I assumed we‘ll get the D365 instance extended as well. But know I have to learn, that this is not included in the legacy benefits and our subscription will run out in one month. We‘d have to buy the subscriptions - really funny, we can not even use the software internally that we are selling/implementing at our customers? I know, we could get the Business Applications Designation - but for a partner with 20 employees, there is no chance to reach this (maybe for one year, but not a couple of years consecutively). Any ideas on this one? cheers Daniel

Hi axperience_gra Your post included the documentation about competency and benefits, and was addressed to the community...you also asked for input and/or thoughts, which I interpreted as you asking fellow Partners to chime in. Since I'm not a partner, I don't utilize the benefits, so I have no alternative ideas. There are 118 views, so others are acknowledging and viewing your post. I'm confident that if other Partners have input, they'll certainly respond . You've mentioned that you understand the latest info on silver/gold benefits, so please clarify if you have a specific question about the terms, licensing, or other benefits and I'm happy to provide clarification and/or guidance. Regards, Microsoft CSP Licensing Concierge

Hi MartijnElfers That was my point too - but I was (once again) being sent from Partner Center Support to Dynamics Support and Escalation didn't even reply. Really frustrating, playing for time until the licenses were running out of time. Unfortunately, not the only thing that has happend with cutting benefits - the designation in our area (Finance/SCM) is a joke - no company can grow consecutively with keeping quality and customer focus on top. But that is another discussion and would be worth an own thread.We were ERP Gold Partner and as far as I remember, the D365 Finance Instance was never mentioned properly (I got it years ago from a Yammer-Link, stating that F&O Partners are entitled to it (we had to send an email to a department and got the license key/subscription)).Bottom line: for me as business owner and Microsoft responsible inhouse, I keep loosing faith in our business relation with Microsoft. But hey, what can we do? If the big partners are not blocking these constant changes (which are poorly led/set up), the small and mid sized partners will die out or find their way to survive or will eventually be bought by the bigger ones. And if this is really an advantage for the customers; I am not so sure.CheersDaniel

axperience_gra I 100% agree with that notion and point of view. The new way of working with Designations is not working for ERP business. It only really works for MWP/Azure, the quick and easy projects. ERP are often multi-year projects, can't grow yoy with that such large projects from my pov. I see the same issue with all my D365 partners. Something we as a Disti are mentioning to Microsoft and are trying to get changes across. Honestly I do feel like Microsoft is willing to listen here, we're getting some positive reactions from them regarding this. But we all just have to wait, if and what Microsoft will change to support the ERP market better. But that's another topic indeed Regarding the IUR licenses, checking the latest (September 2022) IUR guide for Legacy Benefits, only the Cloud Business Applications Legacy Competency included D365 Operations (F&O) licenses. The ERP competency does not include any D365 for that matter...Checking older Competency IUR guides, ERP competency did include these D365 licenses! So that means that Microsoft actually removed those licenses in the latest update, and that's why you don't have any D365 IUR anymore. September 2022 April 2021 Honestly don't think there's a solution for your situation, knowing this. Maybe Microsoft changed this accidently, but I highly doubt that. Means that you're simply losing your D365 IUR licenses. This is also new to me, so I'll address this with our Microsoft contacts directly to get an answer. Maybe they can share some insights on the topic. Cheers,Martijn

axperience_gra Hoping other partners will chime in with their input.

The question is: we had D365 Finance IUR until sept 2023 (next month). Now we bought legacy benefits and are not getting D365 Finance subscription keys.Since we were told we’re able to extend *all* benefits for one more year, I don’t understand why we’re not getting this subscription as well. Any explanation?

D365 FO IUR - legacy benefits | Microsoft Community Hub

LicensingConcierge1
Microsoft
Nov 28, 2023
axperience_gra

Dear Community

We have been using a D365 Finance instance since 2019 as IUR. As from my understanding, from the old silver/gold ERP competency. Since we bought the legacy benefits this summer, I assumed we‘ll get the D365 instance extended as well. But know I have to learn, that this is not included in the legacy benefits and our subscription will run out in one month. We‘d have to buy the subscriptions - really funny, we can not even use the software internally that we are selling/implementing at our customers? I know, we could get the Business Applications Designation - but for a partner with 20 employees, there is no chance to reach this (maybe for one year, but not a couple of years consecutively).

Any ideas on this one?

Thank you for your patience.

I escalated this inquiry, and the response is as follows:

"Whatever benefits were included previously should still be included. There have been no changes to the legacy competency benefit kits. If a partner is missing a benefit, they should contact support. "

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge
- MartijnElfers
  Steel Contributor
  Nov 29, 2023
  LicensingConcierge1
  I escalated this inquiry, and the response is as follows:
  "Whatever benefits were included previously should still be included. There have been no changes to the legacy competency benefit kits. If a partner is missing a benefit, they should contact support. "
  
  This reply from the escalation team is wrong unfortunately. I also escalated this topic at my Microsoft contacts and received the following reply: "[...] the benefit 'Microsoft financial and supply chain management solution of choice' was entirely removed from the benefits provided to Legacy [ERP] memberships."
  
  This confirms my previous reply that Microsoft did make changes to the Legacy Competency Benefits kit specifically for ERP Competency, and actually removed the D365 F&O licenses from that Competency.
  
  So a change has been made and ERP Legacy Competency partners will lose their D365 F&O licenses, even though all other documentation states that partners will retain their Legacy Benefits if they renew their Legacy Competency.
  Making this comment very misleading, as shows by the partner logging this topic in this community: "You will continue to receive legacy benefits (benefits you received based on the competency you held on September 30, 2022), for legacy competencies [...]"
  - LicensingConcierge1
    Microsoft
    Nov 29, 2023
    UPDATE: 29/11
    
    I communicated your reply to my escalation and was told that you will still need to contact support. Therefore, I do not have additional information for you on this subject unfortunately.
    
    If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
    
    Regards,
    
    Microsoft CSP Licensing Concierge
JillArmour
Community Manager
Aug 21, 2023
axperience_gra Hoping other partners will chime in with their input.
- axperience_gra
  Iron Contributor
  Aug 22, 2023
  JillArmour why do we have these communities if nobody from Microsoft side cares?! Sorry, but this is so frustrating
  - LicensingConcierge1
    Microsoft
    Aug 22, 2023
    Hi axperience_gra
    
    Your post included the documentation about competency and benefits, and was addressed to the community...you also asked for input and/or thoughts, which I interpreted as you asking fellow Partners to chime in. Since I'm not a partner, I don't utilize the benefits, so I have no alternative ideas.
    
    There are 118 views, so others are acknowledging and viewing your post. I'm confident that if other Partners have input, they'll certainly respond .
    
    You've mentioned that you understand the latest info on silver/gold benefits, so please clarify if you have a specific question about the terms, licensing, or other benefits and I'm happy to provide clarification and/or guidance.
    
    Regards,
    
    Microsoft CSP Licensing Concierge

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D365 FO IUR - legacy benefits

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