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axperience_gra's avatar
axperience_gra
Iron Contributor
Aug 17, 2023

D365 FO IUR - legacy benefits

Dear Community We have been using a D365 Finance instance since 2019 as IUR. As from my understanding, from the old silver/gold ERP competency. Since we bought the legacy benefits this summer, I as...
Dynamics 365
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MartijnElfers's avatar
MartijnElfers
Steel Contributor

LicensingConcierge1 

I escalated this inquiry, and the response is as follows: 

"Whatever benefits were included previously should still be included. There have been no changes to the legacy competency benefit kits. If a partner is missing a benefit, they should contact support. "

 

This reply from the escalation team is wrong unfortunately. I also escalated this topic at my Microsoft contacts and received the following reply: "[...] the benefit 'Microsoft financial and supply chain management solution of choice' was entirely removed from the benefits provided to Legacy [ERP] memberships."

 

This confirms my previous reply that Microsoft did make changes to the Legacy Competency Benefits kit specifically for ERP Competency, and actually removed the D365 F&O licenses from that Competency. 

 

So a change has been made and ERP Legacy Competency partners will lose their D365 F&O licenses, even though all other documentation states that partners will retain their Legacy Benefits if they renew their Legacy Competency. 

Making this comment very misleading, as shows by the partner logging this topic in this community: "You will continue to receive legacy benefits (benefits you received based on the competency you held on September 30, 2022), for legacy competencies [...]"

LicensingConcierge1's avatar
LicensingConcierge1
Icon for Microsoft rankMicrosoft
Nov 29, 2023
UPDATE: 29/11

I communicated your reply to my escalation and was told that you will still need to contact support. Therefore, I do not have additional information for you on this subject unfortunately.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

  • MartijnElfers's avatar
    MartijnElfers
    Steel Contributor
    Nov 30, 2023

    LicensingConcierge1 

    Contacting support won't help here, as support already confirmed what I mentioned before. D365 F&O licenses have been removed from the ERP Legacy Competency, thus you won't earn them anymore. Even if you renew you ERP Legacy Competency benefits. 

    • LicensingConcierge1's avatar
      LicensingConcierge1
      Icon for Microsoft rankMicrosoft
      Nov 30, 2023

      MartijnElfers 

       

      I understand.

       

      However, the direction for you to contact support came directly from Microsoft; therefore, I do not have additional guidance at this time.

       

       


      Regards,

      Microsoft CSP Licensing Concierge

       

       

  • axperience_gra's avatar
    axperience_gra
    Iron Contributor
    Dec 01, 2023

    Dear LicensingConcierge1 

    What support department would that have to be addressed to? I was already in contact with Dynamics, Partner Center and ASfP Support and they kept sending me to the next department. Could you provide a specific contact person?

    Thanks for your help

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