Business Central Device Licensing - Service Management
I posted this in the CSP area but realized this is where it should have been. Reposting. Suggestion...there really needs to be a category for licensing questions...and ideally a subcategory for ...
Not trying to resurrect a week old thread here since LicensingConcierge1 did a good job of laying out the specifics but I just stopped by to float the idea of a bespoke solution that wouldn't have such licensing requirements.
As mentioned, device licenses have very specific scenarios in mind. Team Members also get some rights as well.
I'd have to believe that there's a way to get done what the client needs to get done without a premium license *and* without multiplexing but it sounds like you're just paying the tax for wanting it all done out of the box. For what it's worth, I've worked a BC project with another large 3rd party Field Service company, and it also required users to have full licenses.
Thanks Blake....I just saw your reply now. Which 3rd party solution did you work with? I'm familiar with Anveo, FieldBoss and ExpandIt, but I only have hands-on experience with Anveo. Also, we are exploring the option of building our own IP that would operate without using Service Management, so that Essentials licenses would be feasible.
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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1879520":{"__typename":"User","id":"user:1879520","uid":1879520,"login":"robepimatic","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"email":"","messagesCount":19,"biography":null,"topicsCount":3,"kudosReceivedCount":6,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-27T07:23:59.072-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:3833026":{"__typename":"ForumTopicMessage","uid":3833026,"subject":"Business Central Device Licensing - Service Management","id":"message:3833026","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:1879520"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:BusinessApplicationsforpartners"},"conversation":{"__ref":"Conversation:conversation:3833026"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3833026"},"body@stripHtml({\"truncateLength\":200})":" I posted this in the CSP area but realized this is where it should have been. Reposting. Suggestion...there really needs to be a category for licensing questions...and ideally a subcategory for ...","body@stringLength":"1865","rawBody":"
I posted this in the CSP area but realized this is where it should have been. Reposting.
Suggestion...there really needs to be a category for licensing questions...and ideally a subcategory for Dynamics products...both cloud and on-prem. I'm posting this under the CSP category because I couldn't find a more suitable one.
As a side note, understanding and figuring out licensing for various scenarios on the Business Central side is one of the most frustrating things we have to do. Microsoft really needs to form a dedicated licensing team that understands licensing thoroughly across all products to provide clear answers on these scenarios.
We have a prospect for a new Business Central implementation that has a large number of field technicians. Our plan was to use Anveo's mobile app for field service which we've implemented previously on NAV. I reached out to Anveo to confirm pricing and they informed us that EVERY FIELD TECHNICIAN WILL NEED A FULL PREMIUM USER LICENSE. This is insane! We are priced out of this deal based on licensing. I can accept that a Team Member license is not sufficient here, but the fact that we can't use device licenses boggles my mind. We are priced out of competing in this space.
I'm not even sure what I'm looking for here...I suppose confirmation that a full license is in fact required here as a first step. Microsoft seriously needs to review licensing rules for scenarios like this ASAP to reposition things to compete in markets such as this one. Our customer absolutely cannot afford a tier one ERP system like F&O...and this licensing policy will have us priced way higher than our competition in the tier two space. Very frustrating.
I posted this in the CSP area but realized this is where it should have been. Reposting.
Suggestion...there really needs to be a category for licensing questions...and ideally a subcategory for Dynamics products...both cloud and on-prem. I'm posting this under the CSP category because I couldn't find a more suitable one.
As a side note, understanding and figuring out licensing for various scenarios on the Business Central side is one of the most frustrating things we have to do. Microsoft really needs to form a dedicated licensing team that understands licensing thoroughly across all products to provide clear answers on these scenarios.
We have a prospect for a new Business Central implementation that has a large number of field technicians. Our plan was to use Anveo's mobile app for field service which we've implemented previously on NAV. I reached out to Anveo to confirm pricing and they informed us that EVERY FIELD TECHNICIAN WILL NEED A FULL PREMIUM USER LICENSE. This is insane! We are priced out of this deal based on licensing. I can accept that a Team Member license is not sufficient here, but the fact that we can't use device licenses boggles my mind. We are priced out of competing in this space.
I'm not even sure what I'm looking for here...I suppose confirmation that a full license is in fact required here as a first step. Microsoft seriously needs to review licensing rules for scenarios like this ASAP to reposition things to compete in markets such as this one. Our customer absolutely cannot afford a tier one ERP system like F&O...and this licensing policy will have us priced way higher than our competition in the tier two space. Very frustrating.
"},"Conversation:conversation:3833026":{"__typename":"Conversation","id":"conversation:3833026","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3833026"},"lastPostingActivityTime":"2023-06-20T07:48:38.001-07:00","lastPostTime":"2023-06-20T07:48:38.001-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:3833026":{"__typename":"ModerationData","id":"moderation_data:3833026","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3833026_1":{"__typename":"Revision","id":"revision:3833026_1","lastEditTime":"2023-05-27T09:43:25.388-07:00"},"ForumReplyMessage:message:3852096":{"__typename":"ForumReplyMessage","id":"message:3852096","conversation":{"__ref":"Conversation:conversation:3833026"},"author":{"__ref":"User:user:1879520"},"revisionNum":1,"uid":3852096,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:BusinessApplicationsforpartners"},"subject":"Re: Business Central Device Licensing - Service Management","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3852096"},"parent":{"__ref":"ForumReplyMessage:message:3837246"},"body":"Thanks Blake....I just saw your reply now. Which 3rd party solution did you work with? I'm familiar with Anveo, FieldBoss and ExpandIt, but I only have hands-on experience with Anveo. Also, we are exploring the option of building our own IP that would operate without using Service Management, so that Essentials licenses would be feasible.","body@stringLength":"340","rawBody":"Thanks Blake....I just saw your reply now. Which 3rd party solution did you work with? I'm familiar with Anveo, FieldBoss and ExpandIt, but I only have hands-on experience with Anveo. Also, we are exploring the option of building our own IP that would operate without using Service Management, so that Essentials licenses would be 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As mentioned, device licenses have very specific scenarios in mind. Team Members also get some rights as well.
I'd have to believe that there's a way to get done what the client needs to get done without a premium license *and* without multiplexing but it sounds like you're just paying the tax for wanting it all done out of the box. For what it's worth, I've worked a BC project with another large 3rd party Field Service company, and it also required users to have full licenses.","body@stringLength":"931","rawBody":"Not trying to resurrect a week old thread here since did a good job of laying out the specifics but I just stopped by to float the idea of a bespoke solution that wouldn't have such licensing requirements.
As mentioned, device licenses have very specific scenarios in mind. Team Members also get some rights as well.
I'd have to believe that there's a way to get done what the client needs to get done without a premium license *and* without multiplexing but it sounds like you're just paying the tax for wanting it all done out of the box. For what it's worth, I've worked a BC project with another large 3rd party Field Service company, and it also required users to have full licenses.","author":{"__ref":"User:user:1460151"},"isEscalated":null,"postTime":"2023-06-01T07:11:05.497-07:00","parent":{"__ref":"ForumTopicMessage:message:3833026"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":2},"Revision:revision:3852096_1":{"__typename":"Revision","id":"revision:3852096_1","lastEditTime":"2023-06-20T07:18:27.568-07:00"},"QueryVariables:ReplyList:message:3852096:1":{"__typename":"QueryVariables","id":"ReplyList:message:3852096:1","value":{"id":"message:3852096","first":10,"sorts":{"postTime":{"direction":"DESC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744658874109":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744658874109","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744658874109":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744658874109","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744658874109":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744658874109","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744658874109":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744658874109","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:3852128":{"__typename":"ModerationData","id":"moderation_data:3852128","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3852128":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1460151"},"id":"message:3852128","revisionNum":1,"uid":3852128,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:BusinessApplicationsforpartners"},"parent":{"__ref":"ForumReplyMessage:message:3852096"},"conversation":{"__ref":"Conversation:conversation:3833026"},"subject":"Re: Business Central Device Licensing - Service Management","moderationData":{"__ref":"ModerationData:moderation_data:3852128"},"body":"I'd say check out Fieldpoint as well.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"37","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-06-20T07:48:38.001-07:00","lastPublishTime":"2023-06-20T07:48:38.001-07:00","metrics":{"__typename":"MessageMetrics","views":1209},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MCPP/category:PartnerCommunity/category:solutions/category:communities/community:gxcuf89792board:BusinessApplicationsforpartners/message:3833026/message:3852128","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1744658874109":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1744658874109","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"businessapplicationsforpartners","messageSubject":"business-central-device-licensing---service-management","messageId":"3833026","replyId":"3852096"},"buildId":"HEhyUrv5OXNBIbfCLaOrw","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/external/components/ExternalComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1730819800000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Abusinessapplicationsforpartners&entity.id=message%3A3852096","strategy":"afterInteractive"}]}
