Forum Discussion
Business Verification past the review window — no result, no new document requested
Hello Partner Compliance team,
I'd like to request an escalation to the Partner Vetting team.
Our company enrollment in the Developer program is stuck at Business Verification. Identity and Employment both passed. We submitted our official incorporation record on 27 July under "Formation documents". The Resolve panel still shows the document as submitted successfully, but the five business day review window has passed with no result and no request for a new document. We have one submission attempt left.
What makes this odd: an EV code signing certificate for the same legal entity is already registered and Active on this same account, issued by Sectigo and validated on 22 July. Their EV organizational validation covered legal existence, operational address and authorized signatories. So the same company appears verified on one part of the account and unverifiable on another.
Two further points:
Our hardware program enrollment shows as Active, but the hardware dashboard returns an access error saying the account is deactivated.
I cannot raise an in portal support request either. The Workspace dropdown comes up empty, which leaves Problem type and Review solutions disabled.
Our account type is Company, but the Legal Info page has no legal business name field. The only identifier for the legal entity is the VAT ID, and that field does not keep what I enter. I type our tax number, save, get no validation error, and the field is empty again when I reopen it. If the automated check reads VAT ID, it may be matching against nothing.
Could someone look at the pending submission and let me know which data point is failing? I would rather not spend the last attempt guessing.
Happy to share seller ID, tenant ID, certificate details, registry numbers and screenshots by DM.
Thank you.
Thank you Jill. An update in case it helps others.
I found the root cause and worked around it. In the Hardware enrollment
form, using the company lookup auto-fills and locks several fields.
For our entity the State/province field came back empty from that lookup
but is marked required and is also locked, so it can never be filled and
"Accept and continue" stays permanently disabled. Choosing "enter company
details manually" instead keeps the fields editable and the enrollment
completes normally. I have seen at least one other report with the same
symptom.
Two things that may be worth passing on to the product team:
1. The locked-but-required State/province field above. It silently blocks
enrollment with no error message shown anywhere on the page.
2. The "Windows Analytics Agreement (ver 2.0)" link on the Hardware
agreements step returns 404.
3. On the Legal info update panel, the VAT ID field is disabled in that
same locked state, so entered values are silently discarded with no
validation error.
Our enrollment is now progressing normally on a new account and is
currently at Employment Verification, pending Microsoft. Nothing needed
from your side at the moment. I'll PM you if it stalls.
2 Replies
Thank you Jill. An update in case it helps others.
I found the root cause and worked around it. In the Hardware enrollment
form, using the company lookup auto-fills and locks several fields.
For our entity the State/province field came back empty from that lookup
but is marked required and is also locked, so it can never be filled and
"Accept and continue" stays permanently disabled. Choosing "enter company
details manually" instead keeps the fields editable and the enrollment
completes normally. I have seen at least one other report with the same
symptom.
Two things that may be worth passing on to the product team:
1. The locked-but-required State/province field above. It silently blocks
enrollment with no error message shown anywhere on the page.
2. The "Windows Analytics Agreement (ver 2.0)" link on the Hardware
agreements step returns 404.
3. On the Legal info update panel, the VAT ID field is disabled in that
same locked state, so entered values are silently discarded with no
validation error.
Our enrollment is now progressing normally on a new account and is
currently at Employment Verification, pending Microsoft. Nothing needed
from your side at the moment. I'll PM you if it stalls.
- JillArmourMicrosoft
Community Manager
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub
If you don't hear back within 10 days send me a PM.
