By Omar Aftab, Vice President, Conversational AI The way customers interact with brands is fundamentally changing. More and more interactions are driven by conversational AI, and customers increasi...

There is a moment every maker hits. An agent works, so you add another tool. Then another knowledge source. Then instructions for an exception that appeared last week or an entirely new use case you ...

Organizations have spent the past few years trying to get people building with AI. That effort is working: Agents are moving beyond experimentation and into real business processes. For IT teams, t...

Last week we announced app building in Copilot Studio and Copilot Cowork. Makers can now describe business outcomes and produce full-stack apps with built-in source control, deployment stages, and ve...

The Standard harness and GitHub Copilot harness are two authoring and runtime options within Microsoft Copilot Studio. A harness is the operating layer between the model and the agent’s configuration...

Over the past two months, we’ve been previewing a new capability within Copilot Studio that lets you build agents capable of taking on more complex business processes. Today, we’re excited to share t...