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"Your credentials did not work" AVD Azure AD joined
I'm trying to test AVD Azure AD-joined only. I've met all the requirements here - https://docs.microsoft.com/en-us/azure/virtual-desktop/deploy-azure-ad-joined-vm. The PC I'm connecting from is running Windows 10 21H2 and is Azure AD registered to the same AAD as the AVD VM. I've enabled PKU2U on both the local PC and AVD VM, and tried it both with and without targetisaadjoined:i:1 in the host pool config. When I try to log in via the Remote Desktop Client (the MSI one, not Store), I enter my UPN prefixed by AzureAD\ as required. I always get "Your credentials did not work". The web client doesn't work either. The security log on the AVD VM shows ID 4625 - "Unknown user name or bad password." I can log in without any issues to the same AVD VM from a PC that is Azure AD-joined and using Windows Hello for Business, so I know AVD works. The only thing I'm not sure of is MFA. My account has MFA enabled, but from what I understand that should not be an issue as I'm not using the legacy per-user MFA that the article says isn't supported.PeteMitchellJan 08, 2026Brass Contributor24KViews1like7CommentsUbuntu as session host
Hi all, I understand there is no native solution for running an ubuntu vm as a session host. I didn't find any image in the marketplace for this. I found this https://github.com/microsoft/LinuxBrokerForAVDAccess that proposes a solution. Does anyone actually uses this or any other solutions? Thanks in advancedhabJan 08, 2026Copper Contributor18Views0likes1CommentAzure Virtual Desktop not functioning
Hi, we are experiencing issues with the Azure Desktop Client. Users are able to login, but no desktops appear and there's no user information displayed either. It was working fine yesterday. This is what it looks like now.RebeccaBroosDec 24, 2025Copper Contributor77Views0likes1CommentAzure Virtual Desktop (Pooled) – Sessions ending unexpectedly and users stuck across session hosts
Hi, We are currently investigating an issue in an Azure Virtual Desktop (AVD) environment where users are intermittently disconnected during sign-in or are unable to reconnect to their sessions. Environment: Azure Virtual Desktop Host pool: Pooled OS: Windows 10 / Windows 11 Enterprise multi-session FSLogix enabled Client: Windows App (Remote Desktop) Error message seen by users: "Your Remote Desktop Services session has ended. The administrator has ended the session, an error occurred while the connection was being established, or a network problem occurred." What we are seeing: Users fail to connect or get disconnected shortly after login. Session hosts appear healthy and powered on. No admin-initiated logoff is taking place. Rebooting the affected session host sometimes resolves the issue, but only temporarily. Actions already taken: Restarted AVD agent services on the session hosts. Placed affected hosts in drain mode. Rebooted the VMs. What we suspect: Some users may still have active or disconnected sessions on previous session hosts, possibly combined with FSLogix profile locks, which could be preventing new sessions from starting correctly. Questions: What is the recommended way to identify which users are logged into which session hosts across a pooled host pool? Are there best practices using the Azure Portal or PowerShell to detect and clean up stuck or disconnected sessions? Has anyone seen similar behavior in pooled AVD environments with Windows 10/11 and FSLogix enabled? Any advice or pointers would be appreciated. Thanks.150Views0likes1CommentCustom Script Extensions and Session Host Configuration
Currently the Custom Script Extensions functionality definable in the Session Host Configuration only allows to define a script URL. What is the intended mechanism of authentication for this solution? Currently it seems that its only possible to use an anonymous access level Blob. Defining a token within the script URL is not great due to the fact that the URL is viewable in plain text via the Azure Portal. Neither of those will satisfy. CSE configuration by the Session Host Configuration during deployment. Key vault references are used when defining credentials for domain join and local admin accounts for the Session Hosts. Would it be possible to have key vault references for CSE Storage Account Name/Key or SAS token or the possibility to define a Managed Identity instead? These can be defined when deploying the CSEs manually. Please guide me as to what the best solution would be to this topic.kristokruuserDec 11, 2025Copper Contributor76Views0likes1CommentIssue with AVD User Profile – FSLogix Not Recreating
Hi all, We have a user who has repeatedly reported that their settings and favorites are not loading in AVD. To troubleshoot, we deleted the user’s FSLogix profile from our storage account to allow it to recreate automatically. However, the profile is not being recreated. We are operating in a hybrid environment, and the user is part of a group assigned the Storage File Data SMB Share Elevated Contributor role. From the profile logs, we found the following error: FindFile failed for path: \\<redacted>.file.core.windows.net\userprofiles\<redacted>\Profile*.VHD (Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.) What are some likely causes and additional troubleshooting steps we should take?seanbachiller03Dec 10, 2025Copper Contributor154Views0likes4CommentsRemote Desktop Windows App Not able to Launch Application
Hey Everyone, We are deploying a POC / Build out of AVD in my companies environment. And all was going well. Until we were required to pass the CIS Benchmark for Security. Something in there has broken our environment in a strange way. We have an issue where Remote Apps will launch, but then get stuck at Preparing windows. The screen freezes for the user at preparing Windows, but as far as we can tell, the users connection is successful, the remote app launches on the VM itself, but from the Remote Desktop Client, the user is stuck on the blue logon screen. The User can even send a CTRL Alt Delete function which they can use to Lock the Computer, then they can unlock it, but it takes them straight back to the same stuck preparing windows screen. Its as if its never able to present the application. We have confirmed that this issue has occured due to GPO. Specifically it was GPO that was created based on the CIS Benchmarking Tool. So some security setting we have implemented has caused this isssue. Screenshot is of all the services that we disabled as part of the GPO but it may not be that, as CIS reccomendations were quite large and contained a lot of settings. Any ideas what I might be missing. Another interesting point is that remote apps launch fine on the Web version of AVD, and on IOS the apps launch no worries. So it is limited to the Windows version of the Remote desktop client. Any ideas would be greatly appreciated, other wise we are stuck with removing these rules one by one to try find the culprit which could take weeks. I have attached the list of rules we implemented as part of the benchmarking. Any help will earn my forever love and gratitude!!! Since AVD is so new, and even a quick name change has got me struggling with scouring the internet for anyone else experiencing this issue.RolandGeorgeDec 02, 2025Copper Contributor18KViews0likes5CommentsMouse Click Offset Issue in Azure Virtual Desktop App on Windows 11 with Dual Monitors
We are experiencing a recurring mouse misalignment issue when using the Azure Virtual Desktop (AVD) Windows App on several Windows 11 clients. The problem occurs on devices with two external monitors and affects multiple users. Environment Windows version: 10.0.26200.6899 (Windows 11, 25H2) AVD Windows App: mainly version 2.0.757.0, some clients are on slightly different versions Hardware: Windows 11 PCs with two external monitors Display settings: both monitors at 1920x1080, 100% scaling Mac users (using the AVD app) report no issues Issue description The visual mouse pointer and the actual click position become misaligned inside the AVD RemoteApp session. For example, clicking on one item may select the item below it. This appears to be a rendering or coordinate-mapping issue within AVD when running inside the Windows App. Temporary workaround Minimizing the AVD window and then maximizing it immediately resolves the issue. This refresh/redraw action realigns the pointer and click coordinates. Questions Has anyone else seen mouse click offset issues in the AVD Windows App on Windows 11 25H2 with dual-monitor configurations? Are there known fixes, configuration adjustments, or recommended workarounds beyond the minimize/maximize redraw?EatSleepCloudRepeatNov 28, 2025Copper Contributor255Views0likes3CommentsAzure Virtual Desktop External Identities
Hi. I was delighted to find out that External Identities are now supported in Azure Virtual Desktop (preview). https://learn.microsoft.com/en-us/azure/virtual-desktop/authentication#external-identity-preview I have attempted to set this up and test it as per the requirements and known limitations above. However, when I sign into the Windows app with my guest account, I do not have any AVD resources available. Are there any detailed setup instructions or is there anything not obvious that I might be missing? Thank you!SolvedtadhgcliffordNov 25, 2025Brass Contributor278Views0likes4Comments
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- FSLogix29 Topics
- wvdupdate16 Topics
- Azure Virtual Dekstop15 Topics
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