(Voice) How long for SMS 10DLC? (30 days!?)
Hello, I submitted my 10DLC request in the first week of April, and it has gone unattended for almost 30 days now. There is no way to submit a service request for a status update. I tried creating a ticket using the PNSC but they will not help me no matter which case type I choose:
How to set voicemails to go to a Call Queue Team Channel
I'm setting up a new call queue and AA for our front desk and I see in the Channel I have setup for calls to get routed to a voicemail tab but there appears to be no way to actually send calls here either in the AA or call queue in the Teams admin page. And as usual there is 0 how to from MS on this just heres all the settings just figure it out, without going into all the gotcha's built into the system. Yes I know I can send this to a personal or group email box that is not what I'm trying to do.
MP50 / MP54 Yealink Lag
Anyone else have any experience with Yealink ‘lag’ for users answering the phone? Our users upon answering the phone using either a USB MP50 soft phone or even a CAP MP54 seem to have an issue with a 3-5 second lag? Weve been looking into anything FW related but seems to be circulating around Yealinks being a problem? we’re also seeing a few issues with phones continually calling out or just randomly dropping? it’s a new migration we’ve undertaken in the last week and so far we seem to have got a lot in place and it’s working fairly well but the answering lag coupled with these random abandoned calls feels like something more than a teething issue. I’ve read a few similar things on here but would appreciate anyone’s thoughts on this for things we could try? I saw this lightweight calling experience too, what the heck does this actually do?! And is this part of the problem. much appreciated all cheersBULK Teams Phone Number Assignment
I have written a new PowerShell script and published it on GitHub. The aim is to simplify and speed up the assignment of mass phone numbers. For this, it also needs a corresponding CSV. This CSV file can be generated with another small script (also available in the corresponding repository). Feel free to use it. https://github.com/MSB365/Teams-Phone-Number-AssignmentTeams dial pad missing due to RegistarPool Attribute
Not a question but thought this should share in the community with my blog post and recent finding. Most common issues after moving/migrating users to Teams from SfB were few, Teams license assigned or assigned license change not replicate on time or delay. License was Phone System since this was Direct Routing work. is enable for Enterprise voice. Whether the user assigned a Voice Routing Policy. Whether the user assigned a Teams Calling Policy. Registar Pool missing/ empty. I found this new experience and read full article - Teams dial pad missing due to Registar Pool Attribute I got help from my old friend (MS Premier support) to do the replication in Backend @Muninder PS Thanks Reach out to me on Madushka Dias (@madushka) / Twitter or https://www.linkedin.com/in/madushkadias/.PowerShell Script – Setting Calling Policies for multiple users
[New Blog Post] My latest post is about assigning Teams Voice Policies to multiple users when using a CSV file. The script is available on GitHub and the documentation is my article. I also provide another small PowerShell script in my article on how to create the desired CSV in a few seconds. https://www.msb365.blog/?p=4980
Sip Gateway registration
I have a Cisco 7841 with MPP firmware that I am trying to sign into. I have followed the docs and managed to sign into the Sip gateway, the phone appears in the Admin portal for our tenancy. The phone displays a sign in page, I press sign in, and I get a code to use when I sign in via a browser. I go to browser and put in code, it then asks me for my username and password, which all goes through okay. but the phone just stays on the sign in screen, nothing happens. It has been a week. I have reset phone. I got to device page on the admin portal and it shows below.
Business Voice - Is it possible to create "call schedule?"
Hi, I have set up MS Voice recently so I am familiar with the system, but I have had a client ask if a specific call schedule was possible to recreate in voice, and I'm not sure of the answer. Basically, an auto attendant would receive a call and route to various call queues of which there are 4. One of them can be handled as "After Hours call flow" so no problem there. The other three numbers have varying scheduling such as: #1: 8a-4p M-F #2: 5p-9p M #3: 5p-9p T-F & 8a-9p Sat + Sun #4: after hours Is there an easy way to do this in voice that I am not seeing? Is there a way to use presence-based routing for this so that numbers would automatically be made busy during their 'out-of-office' hours? It would have to be automatic - not manual. Or I could create all numbers as auto attendants and utilize for after hours call flow for each? Are there any implications in that?Teams Voice - Call Recording
We are using Teams for all our voice calls, using Microsoft direct with no 3rd parties. We have been waiting for call recording to be available and see that this is now available. However, the user has to enable each call to be recorded and it is then stored in their OneDrive. Is it possible to enforce call recording to be enabled and to have these stored centrally for training and review purposes?
