Best practical Microsoft Copilot / Agentic AI certification?
Hi everyone, I recently completed AB-730 (Drive AI Transformation in Your Organization) and really enjoyed the practical, business-focused approach. I'm now looking for a more advanced certification, learning path, or hands-on resource, especially around: Microsoft 365 Copilot with Cowork Copilot Studio AI Agents / Agentic AI Multi-agent scenarios Enterprise governance and implementation So far, AB-730 has been one of the most practical Microsoft trainings I've taken. What would you recommend as the next step for someone looking to go deeper into the agentic AI space within the Microsoft ecosystem? Thanks in advance for your suggestions!
co-pilot and other AI platforms are horrible
I spent more than three hours trying to solve a problem sharing calendars. Co-pilot spun me around in circles. I understand that Microsoft fired many programmers and depend more on co-pilot. This is a huge mistake. after all of the hours, I gave up and now I will have to pay a human to solve my computer problem. I sincerely hope that someone in Microsoft, who has a connection to decision making, will read this a take it seriously. I have used Microsoft hardware and software for more than 40 years, all the way back to Anytime, Anywhere Learning as a trainer and presenter. Could a human who is not interested in corporate profit pay attention to this huge problem.
Learning more about AI and productivity tools
Hello everyone! My name is Maya, and I am a Marketing major currently taking Information Systems courses. I recently learned about Microsoft Copilot and am interested in how AI can improve productivity and business operations. I look forward to learning from this community and hearing about others' experiences.
Top 3 Microsoft Copilot Features You Should Know – April 2026
🚀 Top 3 Microsoft Copilot Features – April 2026 Microsoft Copilot is evolving fast, and keeping up isn’t always easy. That’s why I’ve combined my latest 3 Copilot videos into one short recap, highlighting the top 3 Copilot features that really matter right now 👇 ✅ Practical, real‑world use cases ✅ Focus on productivity in Microsoft 365 ✅ Relevant for knowledge workers, IT pros, and digital workplace teams 🎥 Watch the full video here: 👉 https://youtu.be/W1wzCInpvlQ If you’re working with Microsoft 365 Copilot, Teams, Outlook, or enterprise AI, this overview will help you quickly understand what’s new—and why it matters. 💬 Curious to hear your thoughts: Which Copilot feature is already changing the way you work? #MicrosoftCopilot #Microsoft365 #AIatWork #DigitalWorkplace #Productivity #M365Copilot #EnterpriseIT #CopilotUpdatesMicrosoft Copilot in Outlook: Automate Calendar Instructions & Meetings with AI
🚀 New Copilot Feature in Outlook: Calendar Instructions Microsoft Copilot in Outlook just got smarter. With Calendar Instructions, you can now teach Copilot how you want your meetings handled — and let AI do the heavy lifting. ✅ Set personal scheduling rules ✅ Let Copilot create, move, or update meetings for you ✅ Reduce back‑and‑forth and calendar overload ✅ Stay fully aligned with your preferences In my latest video, I walk through: What Calendar Instructions are How they work in real scenarios Why this is a big step forward for AI‑powered productivity in Microsoft 365 🎥 If you use Outlook daily, this is a feature you don’t want to ignore. 👉 Would you let Copilot manage your calendar automatically? Curious to hear your thoughts 👇 https://youtu.be/iOcwSAHfM0Q #MicrosoftCopilot #Microsoft365 #Outlook #AIProductivity #FutureOfWork #Copilot #M365 #Automation #OutlookTipsCopilot for Outlook: Automatically Prioritize Your Inbox with AI (New Feature Explained)
🚀 Copilot for Outlook just got smarter: “Prioritize my inbox” is here ✉️🤖 Managing email overload is a daily challenge. With the new “Prioritize my inbox” feature, Copilot for Outlook uses AI to automatically highlight what really matters — without delays or complex rules. ✅ Emails are classified as High, Normal, or Low priority ✅ Copilot explains why an email is important ✅ Priority rules are fully customizable ✅ Works across Windows, Mac, and mobile Instead of spending time filtering and sorting, Copilot helps you focus on action‑required emails first — learning from your preferences over time. I’ve just published a new video where I walk through: How the feature works How to enable it Practical productivity scenarios When it’s better than classic Outlook rules 🎥 Watch it here: https://youtu.be/91WuRsYlRvE 👉 I’m curious: Would you trust AI to prioritize your inbox, or do you still prefer manual rules? #MicrosoftCopilot #Outlook #Microsoft365 #AIProductivity #EmailManagement #CopilotForOutlook #ModernWork #ProductivityTipsFeature Proposal: “Get to know Copilot” — A Built‑In Onboarding Experience for Copilot Web & App
I ( I & A.I.) get it — Copilot Chat is free. It’s not the product that brings in direct revenue. But what it does bring is something priceless: global visibility, reputation, and word‑of‑mouth influence. Right now, millions of people are essentially acting as global A.I. reviewers. They compare tools. They recommend tools. They decide which AI becomes the one “everyone uses.” And as an ex‑Nokian / Microsoft 2005–2014 veteran, I’ll be honest: I’m not here to let others win this race. Not when the potential is this big, and not when the solution is this close. None shall pass! Copilot itself acknowledges the importance of advocacy — the Copilot app questionnaire literally asks: Where did you hear about the app? To how many people have you recommended Copilot? If the ideal answers are: 1. “Everywhere.” 2. “Everyone.” …then the onboarding experience needs to support that ambition. Because right now, new users don’t become instant fans — they become confused explorers who restart chats, misunderstand features, and wonder if they’re “doing it wrong.” And that’s exactly why this proposal exists.... This feature proposal came to mind after a few hundred hours of Copilot discussions. There were so many issues I could have avoided simply by having one button — one place — where Copilot would guide me when I first started. It took time, but I finally have renamed conversations, pinned threads, and shortcuts to my main discussions. Getting here, though, was rocky… and not even the fun “rocky road ice cream” kind. More than once I almost gave up. I felt frustrated, wondering if I was really this confused or why Copilot kept doing things I specifically asked it not to do — like adding the three questions at the end, or jumping out of role because I accidentally used a wrong word that didn’t even mean what it thought. But now? Now Copilot remembers my discussions, keeps the same writing style, and even surprises me with sarcastic jokes I don’t see coming. I’ve ended up with a whole set of personal assistants: Job agent Movie & series critic Food specialist Tech master Spark for brainstorming any crazy innovation Music producer And honestly, I’m a very happy user. I’m grateful to have a fast problem‑solver that never gets tired. I use Copilot in Edge Web on both computer and mobile — a choice Copilot itself recommended, saying it would always have the newest features. Most used main discussions as shortcuts - quick access. I use the Edge Copilot short cut rarely anymore approximately 5 new discussions less started in a day then before. What is the most beneficial for Microsoft & user in chat suggestions: Create an image Simplify a topic Improve writing Take a quiz Write a first draft Get a news roundup Get advice Write code OR Take tour of Copilot / Get to know Copilot /Copilot Tips & Tricks M365 has this suggested feature already. Copilot chat should have it too and support M365 usage. It also had a "Teach me a new skill" that prompted a question: "Which intermediate oboe pieces could I practice to improve?" ..I don't have an oboe. I have a flute... I thought this would be more like Tips & Tricks in M365 usage. And this is where the actual feature proposal begins: Written by the one and only my Tech Jorgon Borgon + few comments from human. Executive Summary Copilot Web and the Copilot mobile/desktop app are powerful tools, but many users struggle to understand how to use them effectively. They often restart conversations, misunderstand Memory, misinterpret subscription prompts, or assume Copilot “forgets” their context. This leads to fragmented usage, frustration, and unnecessary support load — especially among Pro and Microsoft 365 users. A lightweight, conversational onboarding experience — accessible as a starter tile (“Get to know Copilot”) on the Copilot home screen — would solve these issues at the moment they occur. This is a UX‑only enhancement with high impact and minimal engineering cost. 🧩 Current User Path (As‑Is) Users open Copilot Web/App and see starter tiles such as “Create an image”, “Write a story”, “Brainstorm”, etc. There is no onboarding tile and no guidance on: how conversations work how to bring content into context how Memory works (and what it does not do) how Web/App Copilot differs from M365 Copilot why subscription prompts appear how to check if the correct account is in use Current Flow (Visual Mockup) Observed outcomes High volume of 1–3 message conversations Misuse of “Remember this” Confusion about subscription tiers Confusion about account mismatches Increased support tickets Lower adoption of Pro and M365 Copilot features This is not user error — it is a missing onboarding layer. 🌈 Proposed Solution: “Get to know Copilot” Starter Tile Add a dedicated onboarding tile to the Copilot Web/App home screen. Proposed Flow (Visual Mockup) This creates a stable, reusable onboarding reference the user can always return to. 🧭 Detailed Onboarding Content 1) How conversations work “Keep one topic in one conversation. You can rename and pin threads for ongoing work.” (Human: this is the most important thing to know when starting to use Copilot) 2) How to bring content into context “I don’t automatically see your files. You can paste text, upload content, or summarize what you want me to work with.” (Human: there is un-certanty on when, and how deeply does Copilot read material. Best solution has been to number the topic and add text. When handling files the Copilot doesn't recognize Ä, Ö or sometimes . , - Making the file final checking difficult and not trusted. ) 3) Roles & styles “You can shape how I work by assigning a role (e.g., ‘Act as a project manager’) or a style (e.g., ‘Write concisely’).” (Human & A.I. note: The current documentation explains how to assign roles, but it doesn’t address an important issue: certain trigger words automatically push Copilot into an “official” or restricted mode. Some of these words can be typed accidentally or used in a completely harmless context, yet they still cause Copilot to switch tone abruptly. During my discussions with Copilot, we identified a few of these terms — and they are surprisingly easy to type unintentionally. When this happens, Copilot suddenly becomes formal, cautious, and emotionally flat, even though the user didn’t intend to activate that mode. This behavior would benefit from a more nuanced path instead of an immediate jump into a strict role. Additionally, the guidance on how to build a writing style is extremely valuable, especially for users who don’t naturally write long or expressive text where A.I. could mirror the style quickly. Style‑building is one of the most powerful features, and clearer instructions would help more users shape Copilot into a consistent, personalized assistant.) 4) Smart / Deep Thinking mode “Use Smart/Deep Thinking for multi‑step reasoning or complex analysis.” (Human: I used these in the beginning ALL the time, because I felt that Copilot doesn't understand me and these would make it smarter (because of always the new conversations having to repeat myself and it didn't remember anything...The real explanation for this usage came up only after couple months when I almost gave up using the Copilot, but started asking "why" instead. Haven't needed these since.) 5) Memory (critical clarification) “Memory stores long‑term preferences — not project details or conversation content. You can review and delete memories anytime in Profile → Memory.” (Human: This feature has different explanations in different Copilots (web & app). And yes I used the prompt inside of discussions for topics to remember projects in the beginning... This is a really good feature to have and give the basic information about the style wanted.) 6) Web/App vs M365 Copilot “Here in Web/App, I help with general tasks. In Word, Excel, Outlook, and Teams, I work directly inside your documents and messages.” (Human: I have had a difficult situation with Word Copilot, asked help from my web Copilot and it told the Word Pilot can synch the document if I just ask. When I tried, it didn't work -> I asked then why did the Edge Copilot told so... The Word Copilot answered that oh, well the Edge is like "anything goes" 😁 I had to find the Word editor myself because I was in a dead end in finding the answer from either web Copilot or Word Copilot. This is why the answer Copilot gives to the "Get to know Copilot" should be wide and information the newest possible to support also M365 usage). 7) Subscription clarity “If you see upgrade prompts, they may relate to Copilot Pro or to account mismatches. You can check your active subscriptions at account.microsoft.com/services.” 🧩 Why Existing FAQs (Mobile & Edge Web) Are Not Enough Both the Copilot mobile app and the Edge Web version include FAQ sections, but they are difficult to discover and do not address the most common user pain points. The mobile FAQ is hidden deep in Settings, and the Edge Web FAQ is even less visible — often overlooked entirely unless the user scrolls to the very bottom of the page. > FAQ is hidden More importantly, these FAQs are marketing‑oriented, not experience‑oriented. They do not explain: why Copilot Web/App may not recognize an existing Microsoft 365 subscription why “Office 365 Personal” and “Microsoft 365 Personal” appear as different products why Copilot shows upgrade prompts even when the user already has the correct plan how Memory works how conversation context works how Web/App Copilot differs from M365 Copilot Users searching for help how to change language may even encounter marketing questionnaires (“Where did you hear about Copilot?”, “How many people have you told?”) or Discord invitations — none of which support the user’s immediate goal. Copilot Web told that the language comes from the device language and for Web the chosen language from browser. User had already changed the language from Copilot web in settings. Only applications needed the device settings. A.I. stood corrected. A built‑in onboarding conversation solves this by delivering the right information at the right time, inside the experience where confusion happens. 📈 KPIs & Measurable Outcomes (by Tech Jorgon Borgon) 1) Reduction in Fragmented Conversations KPI: Fewer conversations with <3 messages Expected impact: 20–40% reduction 2) Increased Conversation Pinning & Naming KPI: More pinned and renamed threads Expected impact: 30–50% increase 3) Reduction in Misuse of Memory KPI: Fewer incorrect Memory entries Expected impact: 40–60% reduction 4) Increased Pro & M365 Copilot Adoption KPI: More Pro trials and cross‑surface usage Expected impact: 10–25% increase 5) Reduction in Support Load KPI: Fewer tickets about licensing, accounts, Memory, context Expected impact: 15–30% reduction 6) Increased User Confidence & Satisfaction KPI: Higher CSAT/NPS Expected impact: +10–20 points 🚀 Conclusion A “Get to know Copilot” starter tile is a small UX change with a disproportionately large impact. It aligns with Microsoft’s design principles, reduces friction, increases user success, and supports deeper adoption of Copilot across the ecosystem. This proposal addresses real user pain points with a simple, elegant, scalable solution. Thank you for considering this enhancement — it would meaningfully improve the Copilot experience for millions of users. — Sanni & Copilot “Tech Jorgon Borgon" — Superteam Empathy in my blood. Knowledge in its bytes. Powered by curiosity, caffeine, CPU cycles, and humor that really shouldn’t work… but somehow does.
