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JohnNaguib's avatar
Sep 24, 2026

How to Fix Copilot When It Cannot Find Your Files

You know the file exists. You can open it in OneDrive or SharePoint, but when you ask Microsoft Copilot to find it, summarize it, or answer a question about it, Copilot acts as if the document does not exist.

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1 Reply

  • prestonj9's avatar
    prestonj9
    Copper Contributor

    Worst yet, after an hour of arguing with Copilot in 'Project' Copilot finally told me that Microsoft had changed the program and the files I had uploaded no longer existed. Now, when I re-uploaded spreadsheet and asked Copilot to make changes I find out 2 hours later that Copilot can no longer export Microsoft files (xlsx, doc, pptx).