Copilot Access not working for only 1 user

Hello,

 I am facing an issue where I have 1 user that is unable to get answers out of the chatbot on teams. The user is opening the chatbot using the 'open with copilot' option like the rest of the team members, but when they ask a questions, the chatbot returns that it has not found information on the topic, even when the information is in the training documents the chatbot reads off of. Other users can ask the same questions and get valid answers, it is only not working for this specific user.

Any suggestions on how to resolve this?