troublehooting
3 TopicsCopilot Access not working for only 1 user
Hello, I am facing an issue where I have 1 user that is unable to get answers out of the chatbot on teams. The user is opening the chatbot using the 'open with copilot' option like the rest of the team members, but when they ask a questions, the chatbot returns that it has not found information on the topic, even when the information is in the training documents the chatbot reads off of. Other users can ask the same questions and get valid answers, it is only not working for this specific user. Any suggestions on how to resolve this?25Views0likes0CommentsFix all annoying Copilot bugs
I’m experiencing an issue with Microsoft Edge on Android. Starting today (September 22, 2026), whenever I try to visit copilot.microsoft.com, Edge automatically redirects me to the Google Play Store to install the Copilot app. I prefer using Copilot in the browser and do not want to install the app. And even when i try to install the copilot app it does not let me do anything and thinks I need a license or subscription to access it like copilot is litterly supposed to be free and also even when i try to get rid of the app redirection it for some dumb reason it redirects me to from copilot.microsoft.com to copilot.com and they put in restrictions like after a lot of chats you must wait for a specific time period and a couple months ago you guys removed the ability to use copilot without registration like come on that is so dumb I want Microsoft Copilot to be fixed revert how copilot was before how is this consumer friendly32Views0likes0CommentsMicrosoft 365 Family: Copilot cannot directly access OneDrive files
I am the primary subscriber on an active Microsoft 365 Family subscription. Copilot is unable to directly access or read files stored in the OneDrive associated with the same Microsoft account. I have reproduced this both in the Windows Copilot app and in Copilot on the web. When I ask Copilot to access a specific existing OneDrive folder, it reports that it does not have access to my OneDrive and cannot see or open the folder or files. Manual file attachment does work: if I manually attach a file from OneDrive, Copilot can read and summarise it. The problem is specifically with direct OneDrive access without manually attaching the file. Microsoft Support also investigated the issue remotely using Quick Assist. They confirmed that manual file attachment works, but direct OneDrive access does not. The support agent told me that this appeared to be a "design/feature issue with Copilot" and that it was beyond his support boundary, so he was unable to resolve it. He advised me to submit the issue through Feedback Hub and also raise it here in the Microsoft Community. I have submitted the issue through Feedback Hub. I'd really love to know if anyone using Microsoft 365 Family has experienced the same problem, or found a way to enable direct Copilot access to OneDrive for the primary subscriber. I would also be interested to know whether this is currently expected functionality for Microsoft 365 Family, or whether there are additional account, rollout, entitlement, or permission requirements that are not obvious from the product interface. Any relevant experience or wisdom would be very gratefully received.56Views0likes0Comments