support
11 TopicsSign-in failed for Teams/Outlook on Android (Pixel)
Hello, This issue just occurred out of the blue. I cannot login to my teams/outlook. Steps i've done: 1. Reset my password 2. Deleted 2fa and authenticator app 3. Deleted apps / cleared cache What's weird is that I still get email notifications and message notifications, i just cannot open the apps.1.2KViews0likes4CommentsAssistance on Microsoft Townhalls, Live events and Webinars
Dear All, We hope you're enjoying our new Teams Town Halls! To further support your event experience, we’re excited to introduce the Microsoft Live Event Assistance Program (LEAP)—a complimentary service designed to help you seamlessly plan and execute your events (New Teams Townhalls, Live events, Webinars) What Does LEAP Offer? This free program connects you with Microsoft event experts who can assist with: Training and demos Configuration support Assistance before, during, and after your Town Halls, webinars, or live events Whether you're transitioning from Teams Live Events to Town Halls or planning future events, our team is here to guide you every step of the way. How to Access Free Support To receive assistance for your Microsoft events, simply log a support case with our experts. Please bookmark or update the following links to submit your request: Microsoft events assist portal (LEAP) Microsoft free support for your events (LEAP) Important Notes for First-Time Users Profile Creation: On your first visit, you may be prompted to create a profile. If redirected to a form that doesn’t mention LEAP, simply revisit Live Event Assist after profile creation. When submitting your support request, please follow these guidelines: Product Family: Cloud and Online Services Product: Live Events Assistance Program (LEAP) Support Type: Professional No Charge Issue Description: Title: Live Events Assistance Request Event Date and Duration Event Location Note: Use your work contact details (corporate email). Personal accounts such as Outlook or Gmail are not supported. If you're an event attendee, please contact your event host for assistance. Additionally, our team can assist with Microsoft eCDN-related queries. Learn More To explore the full benefits of the LEAP program, visit: Microsoft Virtual Event Guidance We look forward to helping you make your events a success!465Views2likes0CommentsMicrosoft Teams Bluetooth Headset No Sound When Using External Mic
I am currently on Windows 11 Build 22504.rs_prelease.211112-1650 and whenever I use Microsoft Teams Desktop (Version 1.4.00.29469 (64-bit), last updated on 2021-11-06) with my Taotronics TT-BH22 headset, I cannot hear anything from the headset's speakers in the call unless I use the headset's microphone. The two problems with using the headset's own microphone are that The audio quality becomes very poor for no reason I want to use my external Blue Yeti microphone instead of my headset microphone. The above picture is what I would like my Teams audio setup to be, with my Taotronics headphones as the speakers and my Yeti as the microphone. With this setup in a Teams call, although I can notice sound being played to my Taotronics via the sound control panel (see image below), I do not hear it. So I effectively cannot use my external microphone in Teams because I have a bluetooth headset mic, and when I use the bluetooth headset's microphone in Teams, the sound on the headset works, but it is of very poor quality. I have tried disabling the headset mic, but that doesn't fix the issue, as I still can't hear anything from my headphones. I've been able to use Teams on the browser without an issue, but I need the features on Teams Desktop since the browser version is limited.Solved55KViews5likes23CommentsDiscovered a bug that overwrites a chat — PM me please
I've discovered a bug that overwrites a one-on-one chat with a group. I did this in the Windows 11 Teams (free) app — and the effect is seen in Teams on Web & mobile. I've a support ticket open but doesn't seem to be going to the right people. I'm pretty sure Microsoft would like to know about this bug before others do the same thing. Can someone from the Teams (free) please drop me a PM — I'm happy to provide a detailed description for how I did this. Hopefully, a technician can fix my one-on-one chat.803Views0likes2CommentsAccessing a Teams Meeting
I have two Microsoft Teams accounts a personal account with 365 (so the paid version of Teams) and a work account which is the free version of Teams. Note: both accounts use the same email (I suspect this maybe the root cause of my issues). When I create a meeting using my personal account all is good in terms of access. When a 3rd party invites me to a meeting I have problems access the meeting via my App. (I've been onto Microsoft Support and they reloaded the App but I still have the issue). I've tried clicking the link, "Join via a meeting ID" but nothing seems to work. I have access via the web but that seems to be a bit hit and miss, some time it works and some times it doesn't. I only have this issue on the desktop, I can assess meetings via my phone using the Teams App without a problem. This isn't ideal for sharing screens etc., so really need to resolve this issue on my desktop. I just want to be able to consistently access meetings either via my personal (paid) version or my work (free) version. At the moment I actually don't know until I try (and often fail) to join. Any advice/things to try would be great. Thanks in advance,656Views0likes0CommentsIssue with Teams Mobile Notification
Anyone else facing this issue with Microsoft Teams notification. I'm getting the notification banner on my notification panel.But there's no sound. All the notification options are turned on for both teams and phone settings.Phone is not on silent mode. Tried clearing cache, restarting, uninstalling and reinstalling. I saw on other forums that many others are also facing the issue, but couldn't find any solution. I'm facing the issue on my work profile. I tried contacting the work tech support, they said its an issue with the app. Call notification is working fine, issue is for chat and activities. Any help regarding this would be so helpful. Thanks in advance1.2KViews2likes1CommentHow to Start a Meeting at a Different Time for Different People
I need to create a Teams meeting invite using Calendar where the candidate being interviewed has to wait in the lobby until they are permitted into the meeting by the hosts. How exactly do I do this with Calendar? Supposedly it has something to do with the specific Teams link of the meeting.28KViews0likes1Comment