Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541
Request to Reopen Account Workspace - Employment Verification Failure (Sole Trader Domain Alignment)
Hello Partner Compliance Team, I am writing to request a manual review and escalation to reopen my Partner Center verification workspace. My application was recently rejected at the Employment Verification stage, and my portal is currently displaying a locked banner stating that no appeals are available. Case Context: Legal Entity Name: Tim Martin Trading as TIM S IT Service Partner ID: 7123007 Structure: Registered Australian Sole Trader Root Cause & Corrective Action: The automated system appears to have flagged a domain misalignment because my primary login/contact email was initially set to a legacy domain (email address removed for privacy reasons). Because I operate as a sole trader, this legacy domain and my primary business domain are both fully registered under my exact same Australian Business Number (ABN). Furthermore, my official corporate business domain is already fully DNS-verified and linked directly as an active domain inside this exact same Microsoft tenant. Because the portal is currently locked, I am unable to modify the primary contact fields or upload supporting documentation to clear this automated flag. Request: Could a verification analyst please manually reopen my legal info workspace? This will allow me to align the primary contact email with the tenant's primary verified business domain and provide our official Australian Business Register (ABR) documentation to complete the process. Thank you for your time and assistance in resolving this loop.
Two months stuck in verification with zero actionable feedback.
Hello Partner Compliance / Vetting team, I am posting here out of frustration, because after two months we have run out of other options. We are a fully registered, completely legitimate company trying to enroll in the Microsoft AI Cloud Partner Program and as a CSP Indirect Reseller. Every piece of our information is valid: the legal business name and registered address match our national company registry exactly, we own our email domain, we have a live business website, and the primary contact is a real named individual on a company-domain email. There is nothing about our company that is unclear or unverifiable. Despite this, our verification keeps getting rejected — and every single time we appeal or contact support, we receive the exact same generic, copy-paste response with no specifics whatsoever. The entire reply we get, every time, is: "We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application." That is the whole message. It does not say which check failed (Email ownership? Employment? Business? Due diligence?). It does not say what information was supposedly wrong. It does not say what to fix. The "Fix now" button does not even let us upload anything. We also have a support case open (Case ID 2606080040005279), and it has gone nowhere — front-line support openly tells us they cannot see the vetting details and cannot help. So I have to ask plainly: how is a legitimate, properly registered business supposed to pass a process that gives no actionable feedback at all? It is frankly unacceptable that the only way to reach a human who can actually look at our case is to hunt down a public community forum, two months in, and hope someone responds. This is not a reasonable onboarding experience for partners who simply want to do business with Microsoft. What I am asking for: 1. A manual review of our account by someone who can actually see the vetting result. 2. The specific check that failed and the exact discrepancy found — i.e. tell us what is wrong so we can fix it. 3. Reopening / reset of the closed application. We can immediately provide every supporting document — company registry extract, VAT and DUNS records, domain ownership invoice, and government-issued ID for the primary contact. To keep things private, I will share full account details via direct message on request. We genuinely want to be a Microsoft partner. We just need someone to tell us what to fix instead of sending the same closed-application email on a loop. Thank you, Armin Partner ID: 7106145 Support Case ID: 2606080040005279
Application closed by Support after following their instructions: Partner ID 7114215
The below email from Microsoft Support was sent to me, instructing me that I needed to update the address on the account from the mailing address to the physical address that matches the Articles of Incorporation. Dear Luke: Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account. ADDRESS MISMATCHED FOR Business Verification If it is not possible to provide additional documentation, please update your account information to match any legal documents already provided or your official Company registration details. Your account details: Company Name: REDACTED Address: REDACTED If you need additional information to update, your profile, you can find it here. All submitted documents must have an expiration date that is at least two months in the future. I then responded with the below email, confirming the change per the instructions. After this, my account was closed and Microsoft support has given me generic templated responses with no detail as to why. I had only used 2 out of my 3 verification attempts for the last step and I now cannot restart the process. Request: Please reopen my application so I can complete verification once my updated documents are available, or advise on the correct path to do so. Thank you for the clarification I have updated our Partner Center legal address from REDACTED (mailing address) to (REDACTED) to match our Delaware Certificate of Incorporation. This is our official Delaware registered office address. Do I now need to re-upload the certificate of incorporation, or what are the next steps?Enrollment blocked by trust verification - cannot publish Excel add-in
Hello, I am trying to enroll in the Microsoft 365 and Copilot program to publish an Excel add-in on AppSource. My enrollment is being blocked by the automated trust check immediately after submitting company information. Reference number: 715-123160 Transaction ID: 9c3fc538-f972-4ea3-bdd1-9056cc9ea9f2 Correlation ID: eb079fa4-1be5-4eca-8458-ac7eb738eacd Because the enrollment was blocked at this stage, no Partner Center workspace was created, so I cannot open a support ticket through the normal method. Please escalate this to the Partner Trust & Safety / Vetting team for manual review. Thank you.
Request: Reopen rejected MAICPP verification - MPN 7117566 - owner-operator LLC, remediation done
Hello Partner Compliance team, I am requesting an escalation to reopen and re-verify my Microsoft AI Cloud Partner Program (MAICPP) enrollment. My application was rejected at the Employment Verification stage and the application has been closed with the banner indicating "no appeals available." However, I have completed substantial remediation since the rejection, and I am requesting a manual review by the Partner Trust & Safety / Vetting team. ACCOUNT DETAILS - Legal entity: Smith Computer Services LLC - State of registration: Illinois, USA - IL SOS File Number: 17193902 - DUNS Number: 142698584 - MPN ID: 7117566 - Tenant: SmithComputerServices.onmicrosoft.com - Business website: https://smithcomputerservices.com - Primary contact: Jamieson Smith, Partner / Member of LLC (please reach out via forum DM for direct contact info) VERIFICATION STATUS - Identity Verification: Passed (completed via IDVS) - Employment Verification: Rejected - Overall status: Rejected (application closed) - The Legal Info page Verification Summary shows "Get support" only; no Fix Now or Resolve path is available in the UI. LIKELY ROOT CAUSE OF EMPLOYMENT VERIFICATION FAILURE I believe Employment Verification failed for two compounding reasons: 1. DOMAIN/IDENTITY MISALIGNMENT (now resolved): At the time of submission, the tenant used only the default .onmicrosoft.com domain, and my primary contact email used a custom domain that was not yet associated with the tenant. This is a known signal that Microsoft's vetting system flags as inconsistent. 2. OWNER-OPERATOR LLC STRUCTURE (structural): I am a Partner / Member of the LLC, not a W-2 employee. As the principal of an owner-operated LLC, I do not appear in third-party employment verification databases (such as The Work Number / Equifax), because as a Member I receive owner distributions rather than W-2 income. This is standard for new small businesses but appears to be a gap in the automated Employment Verification process. There is no separate "employer" to verify me against because I am the principal. REMEDIATION COMPLETED AFTER REJECTION 1. Added smithcomputerservices.com as a verified custom domain in the Microsoft 365 tenant (status: healthy, default). 2. Changed my Global Administrator UPN to align with the verified custom business domain, so the admin login, primary contact email, business domain, and live business website are now fully aligned. 3. Confirmed the business is verifiable in third-party registries (DUNS matches Illinois Secretary of State filing for SMITH COMPUTER SERVICES LLC). 4. Confirmed the live business website is hosted at the matching custom domain. REQUEST Please escalate to the Partner Trust & Safety / Vetting team to: 1. Reopen the rejected MAICPP application for MPN ID 7117566 2. Trigger a fresh re-evaluation now that the domain alignment is in place 3. Treat this as an owner-operator LLC case, where principal verification (not employee verification) is appropriate 4. If additional documentation is required, please specify exactly what document type and where to upload it DOCUMENTATION AVAILABLE ON REQUEST (via DM or support ticket) Appropriate for an owner-operator LLC: - IL Articles of Organization (shows me as Member/Organizer) - IRS EIN Confirmation Letter (CP 575) listing me as Responsible Party - LLC Operating Agreement - Business bank account documentation - Domain registration receipt (Squarespace) showing me as registrant - Government-issued photo ID Thank you for your time. I am building a small managed services provider and need MAICPP active so I can proceed to CSP Indirect Reseller enrollment to support my first client. Jamieson Smith Partner, Smith Computer Services LLC
Waiting for Business Verification (2605270040007016)
Hi all, We registered a new company tenant in the MPN program several weeks ago and submitted all required business verification documents, but the verification status remains unresolved. I've opened support ticket 2605270040007016 in the Partner Center portal, but wanted to flag this here as well given the urgency. The MPN ID is a hard dependency for our Azure App registration — without it, we cannot begin testing our product on external tenants. We're completely blocked at step one. Any guidance on what may still be needed to get the documentation approved, or an escalation to the verification team, would be greatly appreciated.Microsoft Hardware Program Enroll
Team, I am trying to enroll in the Microsoft Hardware Program through Partner Center. The enrollment itself is failing/stuck. Your responses are repeatedly asking me to upload the EV certificate and referring to the standard documentation. However, the EV certificate upload option is NOT visible in my portal currently. As per the enrollment flow: Hardware Program enrollment must first complete successfully. Only after successful enrollment does the EV certificate association/upload option become available. Since the enrollment itself is not completing, I cannot proceed to the EV certificate step. I already followed the shared documentation before opening the ticket. Please review this as a backend enrollment issue instead of an EV certificate upload issue. I request you to: Verify my Hardware Program enrollment status from backend Check whether the account/program is partially provisioned Confirm whether the EV certificate step is being incorrectly enforced before enrollment completion Escalate this case to the Partner Center / Hardware Dev Center backend team I have already opened multiple tickets over the last month and received the same generic response repeatedly without resolution. Please review the actual portal state instead of sharing the same article again Ticket numbers: 2605040040001840 2604090040002224 2604290040001239 Error Code: unable to register Microsoft hardware program. getting this error Something went wrong. Please contact support. (ReferenceId: 351839c0-b44a-49df-08ec-08de913793cc) Thanks
