Verification closed, appeals exhausted, duplicate seller account. Need reopen.
We're a Delaware C corp ISV (Evident Systems Inc.) running an AI SaaS platform on Azure, trying to complete AI Cloud Partner Program and Commercial Marketplace verification for ISV Success. Our Partner and Developer verifications are both closed as Rejected with no appeals left. The trouble came from our address. We used a virtual office first, then switched to our Delaware registered agent address to match our incorporation documents. Neither met the requirement that the business exist at the stated address. Our real principal office is in South Carolina, where we hold a municipal business license and a state Certificate of Authority. Re-enrolling in Commercial Marketplace also created a duplicate seller account and extra business locations by mistake. Identity, email, and contact verification all passed. We have a support ticket open #2611040040007807. Could someone from Partner Vetting reopen our case, confirm we should update the legal address to our principal office, and merge the duplicate seller accounts? We will hold all changes until a reviewer confirms, so we don't trigger another automated rejection. Global Partner ID: 7176457 Thank you.
Employment verification stuck, and support requests fail as "Forbidden" for MSA users
Hello, I know this board is not a support channel. I followed the pinned guide "How to log a support ticket", but Partner Center refuses to create a support request for my account (details below), so I have no other way to reach the verification team. - Company developer account (Windows / Microsoft Store). I sign in to Partner Center with a Microsoft Account (MSA). - 21 Oct 2026: the account was fully verified. The same day I changed the primary contact email to our new company domain, which restarted verification. - Employment verification asked for a domain ownership document. I uploaded it through "Resolve" the same evening (registrar invoice and the official .pl registry record). The page said the review would take up to 5 days. - Today, 1 Nov 2026, the Verification summary shows: verification status "Rejected", employment verification marked as failed with "Waiting for partner action" and the estimated date 26 Oct 2026 (passed), business verification not started. The "Resolve" panel only says that the document was uploaded successfully and will be reviewed within 5 days. I have received no email since 21 Oct. - Every attempt to create a support request (Help > Contact support > Account settings > Account verification > Employment verification) fails at the last step with "There was a problem creating the service request. Please wait 10 minutes and try again." I tried on 29 Oct, 31 Oct and 1 Nov. - The browser shows that the support service actually refuses the request: the service request call returns HTTP 400 with the inner error "Forbidden" (1 Nov 2026 09:41:48 UTC, request ID 6e0c43e6-4a38-4f6d-b3b6-a859da077063, correlation ID b677187e-a80b-4782-9abf-f9c4eb48a408). Opening the Help pane already gets HTTP 403 from the support session call. So waiting does not help. - The AI assistant says it "does not offer support for users with Microsoft Accounts" and points to Dev Center Support, which does not work for me either. Other developers report the same problem on Microsoft Q&A (questions 6047513 and 6048311). Could a Community Manager please: 1. pass this to the verification team or the support team, or tell me a working way to open a support request, and 2. confirm whether I need to do anything else before I use another document attempt? I can share my Seller ID and screenshots by private message. Thank you.
Error 2100 during MAICPP enrollment – Legal info blank
Issue: I'm stuck at the Agreements step of the Microsoft AI Cloud Partner Program (MAICPP) enrollment. When I click Accept and continue, the page displays: The request could not be completed. No further details are provided (no reference number, no transaction ID). Evidence of orphaned legal entity (error 2100): After the failed submission, I navigated to Settings → Account settings → Organization profile → Legal info, and the page renders only the title and description text—no tabs, no form fields, completely blank (screenshot attached). This matches the documented symptom of error 2100 / orphaned legal entity: the backend created a legal entity record during the first submission attempt, but it was never linked to a program enrollment. Subsequent attempts to accept the agreements fail because the system tries to create a duplicate entity. Environment: Tenant ID: 70a418c9-dca7-4bf3-90b0-765294ae60aa Verified domain: http://myclaw.ai/ Publisher name: MyClaw Account type: Company Submitting user role: Global Administrator Target program: Microsoft AI Cloud Partner Program (MAICPP) Goal: Obtain Partner ID → apply for Verified Publisher in Entra ID Already tried: Clearing cache, incognito mode, different browsers – no change Checked Identifiers page – also blank (no Partner ID, no publisher table) Cannot use the standard support form (requires a workspace, which I don't have until enrollment completes) Cannot use the no-login support form (Submit button fails) Request: Please manually clear the orphaned legal entity record or link the existing entity to the MAICPP enrollment, so I can complete the registration. Attached screenshots: "The request could not be completed" error at the Agreements step Legal info page rendering no tabs Thank you.
MAICPP Partner roaster synchronization Issue - Technofocus Levelup Campaign Eligibility
Hello Community Team and Moderators, I am posting to seek guidance and visibility regarding an active Partner Operations support request (Case #2610290050004098) regarding campaign roster synchronization for our organization, Belvit Hub (Partner ID: 7157172). Context & Status: Partner Status: Belvit Hub’s Microsoft AI Cloud Partner Program (MAICPP) enrollment is active, and legal entity vetting was authorized on September 24, 2026. Issue: 500+ candidates from our organization participating in the Technofocus LevelUp / Certification Week campaign are receiving an "Ineligible Domain" block when attempting to register for exam vouchers. Vendor Feedback: Technofocus (LevelUp) support confirmed in writing that their portal cannot manually override domain eligibility and that they are waiting for an updated partner eligibility roster refresh from Microsoft Skilling Operations. Partner Support engineer Hesham Ali has initiated an internal consultation to route this to the relevant internal team. We are posting here to ask if community moderators can assist in ensuring this roster update reaches the Skilling Operations team so our candidates can access their exam vouchers. Thank you for your assistance. Reference Details: Partner Name: Belvit Hub Partner ID (MPN): 7157172 Support Ticket: #2610290050004098Viva Learning and Copilot Academy still supported and worked on?
We just started with our Copilot Rollout and looked at Viva Learning as a central hub for our own content and the use of the Microsoft Copilot Academy content. We set up our SharePoint repository with all the metadata tags, got used to the very slow indexing/importing/displaying of new content that we add to that repository and for sure see potential to use this in the future... but I get the feeling that this product might be on it's last breath here and there? While the logs show that one object gets synced fine - we deleted another object on friday - the frontend still lists the old content too. It's been more than three days. Feels weird. The Microsoft Copilot Academy, while on first look is great that it's available (even tough the translated versions are rough sometimes) a lot of sub-content seem to be missing or not available anmore and are still linked to. So we see a lot of "The element could not be loaded because it is inactive or has been deleted.". Feels weird. The activity here in the forums, most of discussions from 2025. Also... weird. So what's the vibe here? Should I look around for alternatives or is Microsoft still working and supporting on i in the near future? And how can we get a cleaned up Copilot Academy or at least a frontend that shows the actual state of the sync process? Cheers!
Hardware enrollment: Employment Verification rejected, Resolve blocked, no case response
Hello JillArmourMicrosoft and the Partner Compliance community, I am the owner of MORU, a registered sole-proprietor business in South Korea. We are completing a new Windows Hardware Developer Program enrollment to submit our virtual audio driver for Microsoft signing. This is a Hardware enrollment issue, not a CSP/reseller application. We have obtained an EV code-signing certificate. I understand that this community is not the support team and cannot approve our enrollment. We are asking for guidance on a working escalation or private handoff route for our existing cases, because the normal support paths described below have not resolved the problem. We are not asking to bypass verification. Current blocker - Email Verification and Identity Verification have completed successfully. Earlier identity-verification difficulties were resolved; Employment Verification is the current blocker. - Employment Verification shows "Rejected / Pending Partner Action." The displayed estimated date was October 8, 2026, and the issue remains unresolved on October 21. - Resolve shows "Document submitted successfully," but offers no additional file-upload control and the Submit button is disabled. We cannot tell whether the outstanding action is a document issue, an unfinished review, or a portal-state problem. - We do not yet have confirmation that all subsequent verification/enrollment steps are complete. Evidence and support timeline (dates in Korea Standard Time) - October 1: Government-issued business-registration evidence was submitted through Resolve. We have both Korean and English official documents. - October 6: Our original Hardware enrollment support case was opened. - October 8-13: We aligned the current GoDaddy registration details for voracall.com with MORU and the representative's name and official business address, then sent the registrar's original registration and purchase exports to the original case. A separate duplicate case was closed on October 13, so we continued the original case. - October 14: Microsoft Vetting Operations requested an original paid domain-registration receipt showing the domain, owner, registration date, registration period and registrar, with at least two months remaining before expiration. - October 15: We replied with the original GoDaddy receipt email as an EML file. - October 17: We additionally sent the unmodified receipt PDF saved from the official GoDaddy order page and the original GoDaddy registration CSV to the same case. These show the one-year purchase and current domain registration expiring June 30, 2027. We also requested confirmation that the attachments were associated with the verification case and an exact description of any missing information. - October 18: We opened a separate technical support case for the inaccessible support portal and explicitly requested that it be linked to the original enrollment case. We received its automatic receipt and supplied evidence of the account's administrator role. - October 21: We still have no substantive reply to the October 17 evidence submission or the October 18 portal-access case. We checked the mailbox including spam. Calling the published Microsoft support number only directed us to aka.ms/prosupport and ended the call. Document details already disclosed to support MORU is my sole-proprietor business. The historical GoDaddy purchase receipt uses my personal name and an old billing postcode; the current registrar registration record uses MORU and the corrected official business address. We explicitly explained these differences and left the historical receipt unchanged. We have not received a response identifying whether these differences remain unacceptable or which registrar-issued document would resolve them. Support portal access problem We checked that the signed-in account belongs to our company tenant and is a Member. Partner Center User management displays "Global admin, Admin," and the user-detail page shows Global admin selected. Nevertheless: - My requests displays no support requests. - Organization requests says we do not have permission to view organization tickets. - AI Assistant > Contact support shows "No results found" in the required Workspace field, preventing the normal support flow. These observations establish the access problem; we do not know whether it shares a cause with the verification rejection. We have already used the official alternative support form for incomplete Hardware enrollment to create the October 18 case. Requested assistance Could a community manager help connect our existing cases to Hardware Enrollment/Vetting and the team responsible for Partner Center support access? Specifically, we need: 1. Confirmation of the current case owner/team and whether the October 17 PDF and CSV have reached the verification review. 2. The exact remaining mismatch or missing document, if any, and a working private submission route or restored Resolve upload control. 3. Investigation of the blank Workspace and inaccessible existing support cases despite the confirmed administrator role. 4. Confirmation of whether a Hardware enrollment business questionnaire remains outstanding. We asked support about this but have not established its completion status. This prevents us from completing the Microsoft driver-signing submission process. We can provide both support-case numbers, Seller ID, screenshots, the full correspondence and original documents through an appropriate private support channel. Personal addresses, identity documents and financial documents are omitted from this public post. Thank you for helping us reach the responsible team. MORUPartner Center Enrollment Blocked – Trust Code 715-123160 – Requesting Manual Review
Hello Microsoft Partner Community Team, We are attempting to enroll our company in the Microsoft AI Cloud Partner Program, but our registration is being blocked by the automated trust verification system. We are a legitimate, legally registered business operating in the cloud connectivity industry. Our DUNS number and all company information entered during enrollment are accurate and match our official government records. Error details: Reference Number: 715-123160 Transaction ID: 0e136d6b-9164-41c3-be26-9b301c9aac24 Correlation ID: f8085e89-17fd-4b2a-8b47-40aea3030d82 Due to this block, our Partner Center account has no active workspaces, which means we are completely unable to create a support ticket through the standard Partner Center portal. We have also tried the partner.microsoft.com/support page, but it redirects us back to Partner Center — creating a loop with no resolution. We are kindly requesting: Escalation to the Partner Center Vetting / Trust & Safety team for manual review A reset or unblock of our enrollment so we can complete registration Guidance on any documentation required (business registration, address proof, domain ownership, etc.) — we are ready to provide everything immediately for email contact, please contact the email address we leave on the request (format as: email address removed for privacy reasons) Thank you in advance for your assistance.Identity verification rejected, no Fix now option – ticket 2610230010000294
We’re an Australian MSP enrolling in the CSP Reseller program. Our current verification status is: Contact verification: Verified Identity verification: Not Verified (no Resolve or Fix now button, so we can’t appeal) Business verification: In Progress – Microsoft Action (ETA was 28 Oct, still pending) I opened ticket 2610230010000294 on 23 Oct but haven’t been contacted yet. Could someone please review the ticket and re-trigger identity verification? We’re happy to provide ID and business registration documents that match our account details. We’d also like to know why identity verification failed, so we can fix the cause and avoid another rejection. Thanks in advance.I'm not able to activate my license for Office
I've purchased Office 2021 Home&Student on May 2024. Since yesterday I'm not able to use it anymore as Office application cannot find the license assigned to my Microsoft account and forces me to buy Office 365 subscription. Uninstalling and reinstalling doesn't helped. Just to be clear, I'm downloading installation package from My Account - Subscriptions page on Microsoft website. I've contacted Microsoft support and they sent me installer link to downgrade Office to older version which in support opinion should work but it's not working either. I know that Office 2021 is not supported anymore with updates etc. but there is a note that product should work anyway. I'm really pissed off because I paid for lifetime license to avoid subscriptions and on that time when I bought Office 2021 Home&Student there was no Office 2024 in sale because it was released in October 2024. If Microsoft will not fix this problem I will claim money refund for my purchase because I can't use my license anymore for buying lifetime license. This is not fair in relation to customers.
