URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
Verification Authorized but hardware dashboard still returns "account deactivated"
Our company verification completed today and Legal info now shows Authorized. The program selector lists Hardware under "Active In". An EV code signing certificate for the same legal entity is registered and Active on the account. However the hardware dashboard returns an access error saying the account is deactivated, and the Agreements page is empty — no program agreement has ever been recorded. There is no way out of this from the UI. The enrollment flow does not appear because the account is already marked as enrolled, and the Hardware "Get started" link on the Programs page does nothing. Could someone check whether the hardware program enrollment completed on the backend, and whether the program agreement is missing? Seller ID and correlation IDs available on request.
MAICPP enrollment: Create work account redirects to signup.live.com and support form fails
I am trying to enroll IT-ICU, an Australian IT services business, in the Microsoft AI Cloud Partner Program as a Partner / Managed Services Provider / Systems Integrator. IT-ICU does not currently have a Microsoft Entra work account. During the MAICPP enrollment flow, I select Create work account as instructed. Instead of taking me through creation of an organizational Microsoft Entra work account/tenant, Microsoft redirects me to signup.live.com and displays the consumer Microsoft Account creation flow ("Add your name to your Microsoft account"). I reproduced this in a fresh Incognito browser session using a valid and working business-domain mailbox. I deliberately did not complete that consumer signup because I do not want to create the wrong account type or an unnecessary duplicate Microsoft identity. I then tried the Microsoft Partner support route for users without a Partner account: Enrollment > Enroll > How do I enroll into MAICPP program I completed the support request form, but submitting it repeatedly returns: "There is a problem submitting your request, try again!" Therefore I currently have no MAICPP enrollment, no Partner ID, no Microsoft Entra organizational work account created through the enrollment process, and no support case/reference number because the support form itself will not submit. Could a Microsoft Community Manager please advise the correct way to create the required organizational work account for MAICPP enrollment, or escalate this to the Partner Center Enrollment / Provisioning team? I can provide screenshots, redirect information and business-domain ownership evidence privately through an official Microsoft support channel if required. Thank you.ISV Success stuck in Account Verification In Progress although Verification Summary is Verified
Hello, I am currently trying to complete the ISV Success enrollment for my company (samatAI), but I appear to be stuck in a verification loop. My current status is: - Microsoft AI Cloud Partner Program = Active - Legal Business Profile Status = Authorized - Contact Verification = Verified - Identity Verification = Verified - Business Verification = Verified - Overall Verification Status = Verified The Microsoft AI Cloud Partner Program Agreement has been accepted. My user roles are: - Global Administrator - Account Administrator - Microsoft AI Cloud Partner Program Partner Administrator Despite all verification checks being completed successfully, ISV Success still shows: "Unlock valuable benefits by completing account verification" Status: "Account Verification In Progress" In addition, the Partner Center support workflow appears to be broken for my account. When I try to create a support request and select "Review solutions", I am redirected to a generic Microsoft Partner page instead of being able to submit a support case. My questions are: 1. Is there an additional enrollment or verification step required for ISV Success beyond the verified status shown in Partner Center? 2. Could this be a backend synchronization or enrollment-state issue? 3. Is there a way for Microsoft to verify and refresh the ISV Success enrollment status for my tenant? Any guidance would be greatly appreciated. Thank you, FrankCommercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Can anyone please hell me to solve the enrollment issue Thank you.
MS AI Cloud Partner enrollment: This program registration has been deactivated for your account.
Hello Microsoft Tech Community I have reviewed the Microsoft Learn documentation and attempted to proceed with the Microsoft AI Cloud Partner Program enrollment using my organizational account. The user is a Global Administrator of our Microsoft Entra ID tenant. However, I am currently unable to complete the Partner Program enrollment. When accessing the Partner Center/AI Cloud Partner Program enrollment, we receive the message: “This program registration has been deactivated for your account.” Additionally, when accessing the Microsoft Partner Center support page, the system indicates that it cannot find our login as a Microsoft partner and asks us to join the Microsoft Partner Network. Therefore, I am unable to proceed to the point where I can complete the enrollment or provide the requested Legal Information and Verification Summary screenshots. Could you please review the status of our organization/account and advise why the Partner Program registration is showing as deactivated? We would appreciate your assistance in either: Reactivating/enabling the enrollment for our existing organizational account, or Advising us on the correct procedure to initiate a new Microsoft AI Cloud Partner Program enrollment. Regards Imran Shaikh
MAICPP enrollment fails at “Accept and continue”—no Partner ID or workspace created
Hello Microsoft Partner Community team, We are enrolling our software company in Vietnam in the Microsoft AI Cloud Partner Program (MAICPP) to complete publisher verification for our SaaS application, SalesLens. Enrollment is blocked at the agreement acceptance step. Our Entra tenant and work account are configured, our sales-lens.ai domain is verified, and the enrolling user is a Global Administrator. The legal entity/billing account was created successfully. Steps and result: 1. Sign in with our work account and start MAICPP enrollment. 2. Select the legal entity/billing account and reach the agreement page. 3. Click “Accept and continue.” 4. The page returns “The request could not be completed.” Enrollment never reaches Verification Summary. No Partner ID is created and no MAICPP workspace is provisioned, leaving us unable to proceed with publisher verification. We have tried multiple browsers and private/incognito browsing, but the issue persists. The normal Partner Center support form requires a workspace that does not exist. The recommended no-sign-in support form opens, but Submit also fails with “There is a problem submitting your request, try again!” We reproduced the support-form failure on September 10, 2026. We reported the support-form issue in the community manager’s existing discussion here: https://techcommunity.microsoft.com/discussions/partnercomplianceforum/how-to-log-a-microsoft-support-ticket-without-a-partner-account/4473002/replies/4555014 Could the Partner Center enrollment team investigate the failed agreement submission and advise how to complete enrollment? Since both support routes are blocked, could a Microsoft representative arrange manual case creation or provide an alternative intake channel? We can provide our business registration certificate, tenant details, screenshots, and any required correlation information privately through an official support channel. Thank you, KieranHardware enrollment blocked — requesting manual review
Hello Microsoft Partner Compliance / Verification team, We are a legitimate and established software development company incorporated in the Qatar Financial Centre (QFC) in September 2022. We hold a valid software development license and operate as a real business with a corporate office, an established website, and a portfolio of software products that can be reviewed on our website. Our company is fully identifiable through its corporate and registration information. We are actively developing and distributing our software products and have a genuine business need for the Microsoft Partner Center Hardware program. We are trying to enroll in the Microsoft Partner Center Hardware program because our software products require Windows driver signing. We have already obtained an EV code signing certificate in preparation for this process. As part of the Partner Center enrollment and verification process, our company was successfully identified using its D-U-N-S number, with the corresponding company information listed in the D&B database. Our enrollment request was immediately blocked with the following message: “Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft Support…” Given the information available about our company and its legitimate business activities, it is absolutely unclear to us why the enrollment request was blocked. In particular, we were not asked to provide any supporting documentation or clarification before the enrollment was blocked, so we were not given an opportunity to address any specific concern that may have arisen during the evaluation. As instructed in the enrollment message, we contacted Microsoft Support. We were provided with troubleshooting recommendations, which we followed, but the enrollment remained blocked with the same result. Microsoft Support subsequently confirmed that the Trust-related block remained in place and that our access could not be reactivated at that time. We then sent follow-up questions asking what specifically had caused the issue and whether there was anything we could provide or correct. We did not receive a further response or any notification confirming that the case had been closed. Following Microsoft's troubleshooting recommendations, we subsequently repeated the enrollment. Unfortunately, the same Trust-related block occurred again. We are also currently unable to obtain further assistance through Partner Center Support. When we try to submit a support request concerning the Hardware enrollment issue, the portal returns: “There is a problem submitting your request, try again!”. We tried multiple times over the course of about a week, using different browsers, but received the same error message each time. This leaves us without a clear path to understand or resolve the issue. We fully understand and respect Microsoft's need to conduct appropriate trust, compliance, and verification checks. However, as a legitimate licensed software company with an established business presence, identifiable corporate operations, a portfolio of products, and a genuine need for the Hardware program, we would very much like to understand what specifically is preventing our enrollment. Could a Microsoft Community Manager please help route this matter to the appropriate Partner Vetting / Trust & Safety or Hardware enrollment team for manual review? If there is a specific concern, requirement, or verification issue affecting our company, we are fully prepared to provide the relevant documentation and clarification. We would simply appreciate the opportunity to understand what needs to be addressed rather than having our enrollment blocked without any specific information being provided to us. We are not asking Microsoft to bypass its verification requirements. We are asking for a fair opportunity to complete the verification process and address any concerns that may have resulted in the Trust evaluation decision. Thank you for your assistance.
Reactivate a suspended Hardware developer account
Hello, Our company's Partner Center account has been deactivated, and we are unable to submit a support request to reactivate it, because every self-service channel we've tried fails at the account/authentication level. Issue: When accessing the Partner Center dashboard, we get an "Access restricted" error stating the account has been deactivated. - Correlation ID: 1da30ed7-5474-44d8-bd3f-1169178839ed - Correlation vector: 4OVjp70z/0aILrHY.3 - Time: 07 Sep 2026 23:45:42 +00:00 We believe this is due to prolonged inactivity on the account. What we've already tried (all failed): 1. Partner Center > Help + support > Create a support request (Account Settings > Account status > Reactivate a suspended Hardware developer account) - submission fails with "There is a problem submitting your request, try again!" 2. The "no sign-in required" support ticket link (https://partner.microsoft.com/support?stage=2&topicid=6b52f3cf-3b36-df07-f75b-27aa68bf8a01) - same submission failure, even when not signed in. 3. Help + support > AI assistant flow - the "Workspace" field returns "No results found," so we cannot even select a problem type to proceed. It appears that because the account is deactivated, the backend cannot retrieve account/workspace data needed for these ticket-creation flows, so we're stuck in a loop where we can't fix the deactivation because the deactivation itself blocks every way of requesting help. Could someone from the Microsoft team help escalate this and open a support ticket on our behalf, or point us to a channel that doesn't depend on account-level API calls? Thank you.
