Account Locked: Recovery Form Automatically Rejected (Need Human Assistance)
Hello, I am trying to regain access to my old Microsoft account, br**mailto:email address removed for privacy reasons. Unfortunately, I have forgotten the password and I no longer have access to the phone number linked to the account. I completed the Microsoft account recovery form and provided as much information as possible. However, I received a message saying that the information I provided was insufficient to verify that I own the account. I understand the importance of account security, but I am not sure what else I can do to prove that the account belongs to me. Is there another way to verify my identity or contact Microsoft Support for help? Thank you for your assistance.
Synchronization issue in New Outlook for Mac – ״Failed to refresh subscriptions.״
Hello, I am using Microsoft 365 (Exchange Online) on Mac, running macOS 26.1 (Tahoe). My Outlook client is: Outlook for Mac Version 16.103.3 (25113013), with a Microsoft 365 Subscription license. Since yesterday morning, in the New Outlook interface, my inbox has suddenly appeared empty, and I constantly receive the following error message: “Failed to refresh subscriptions.” It’s important to note: In Legacy Outlook, everything works perfectly. The web version and the Outlook app on my mobile phone also work well. The issue persists regardless of the network I am on (home, office, cellular, etc.). Troubleshooting steps I already tried: • Updating Outlook to the latest version • Removing and re‑adding the account • Clearing cache and preferences • Formatting my Mac and reinstalling everything from scratch Unfortunately, none of these steps has resolved the issue. Is this a known bug, and is there a recommended workaround or an upcoming fix? Appreciate assistance on that issue.
Help - Migrating Emails from Outlook Web to Outlook Desktop | Two Different Domains
I have two business email addresses I would like to consolidate into one. The "old" email address is only accessible via Outlook on the Web. The "new" email address is only accessible via Outlook on my desktop. Is there a way I can export all of my emails and subfolders from my old email address (outlook on the web) and export them into my new email address (outlook on my desktop)? From what I can see, there isn't a File>Import/Export option on the Outlook web interface. I have already set up mail forwarding for future emails. Really would like to fully migrate to the new email address inbox without having to hop back to the old email address inbox to reference something. Thanks in advance! Ryan
How to create a new task in a specific plan from Outlook (from an email)
Hello, I want to know if there is a way to easily create a new task IN A SPECIFIC PLAN from Outlook. From the TODO menu I can create a case easily with drag'n'drop feature but this taks is created in my private plan. So can I specify the plan ? Or, at least, from the MY TASKS menu of Planner, can I change the PLAN ? Currently, I got an the "EDITS TO THIS FIELD ARE RESTRICTED" message with a lock on it Or is there another way to access a specific plan in Outlook in order to easily create followup task ? PowerAutomate ? Many thanks for your help. Fred, Planner Newbie
Scheduling Assistant no longer functional?
I note that I see Microsoft have announced an inncident, however, i'm not completely sure these are related: https://admin.cloud.microsoft/?#/servicehealth/:/alerts/EX1092751 A few weeks ago we had no issues making use of the scheduling assistant feature when inviting users, however, this seems now to have broken. Oddly enough if I was to add one of these users calendars to my own I can still browse them without issue, it's only durig the scheduling function that it is left completely grayed out. On investigation, it appears tied to users setting their working hours, by default this appears turned off for users, but if I was to set this, it does seem to work, albeit after some time waiting. Could this be due to an issue from MS, an unexpected change from MS (Places?) or something else? But it seems it's no longer pull the data from the same location, and as such, we're a bit confused as to why.
Using ToDo in new Outlook Desktop version
Hello, I would really like to use the MS To Do app in outlook, but I can't seem to find it. I have the app on my desktop. I have it online on outlook.com. (I have a PC, Windows 11) When I look on the navigation bar on the left it is not there. When I click on the square for more apps the only app that shows up is OneNote and Powerpoint. I have repaired MS 365, outlook and the ToDo app. Nothing has worked. Any suggestions would be really helpful. Georgina
