Add-in Error of complements in Word Online with my Personal Account
Hi, I am getting an error when trying to insert any add-in (such as Mendeley Cite) in Word Online using my personal account. Error message: "Add-in Error: We couldn't connect to the catalog server for this document" (Original Spanish error: "Error de complemento: no pudimos conectarnos con el servidor del catálogo {0} para este documento") Here are the details and the troubleshooting I've already done: - Account-specific: It works perfectly with my old University account, but fails with my new Personal account. - Platform-specific: The add-in works fine on the Word Desktop App, but fails on Word Online (web browser). - Browsers: I have tried different browsers (Chrome, Firefox) and the issue persists. It seems to be a configuration or permission restriction specific to my personal account on the web version. How can I fix this? Thank you!
Word Similarity Checker fails in desktop and web: “Something went wrong”
Hello, I am having an issue with Microsoft Word Similarity Checker. The Similarity Checker consistently fails with the message: “Something went wrong. Try again.” This happens in both: - Microsoft Word desktop - Word for the web / Microsoft 365 web version Product/account details: - Microsoft 365 subscription is active - Word shows activated under File > Account - Connected experiences are enabled - Word desktop version: Microsoft 365 Apps, Version 2606, Build 20131.20112 Click-to-Run Current Channel Troubleshooting already completed: 1. Confirmed Word is activated under File > Account. 2. Confirmed connected experiences are enabled: - Experiences that analyze your content: ON - Experiences that download online content: ON - All connected experiences: ON 3. Ran Office Update Now. 4. Restarted Windows. 5. Ran Quick Repair. 6. Ran Online Repair. 7. Tested in a brand-new blank Word document. 8. Tested on mobile hotspot instead of normal network. 9. Confirmed ProtonVPN was turned off. 10. Cleared Office Wef cache contents at: %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ 11. Checked Microsoft Edge WebView2 Runtime. The installer says it is already installed for the system. 12. Signed out of Word/Microsoft 365, restarted Windows, and signed back in. 13. Tested again in Word desktop. 14. Tested again in Word for the web. 15. The same “Something went wrong. Try again” Similarity Checker error still occurs. I also previously saw a script error when clicking Update License in Word: URL shown included: https://oc.officeapps.live.com/odc/v2.1/hrd Error: 'Hrd' is undefined Because the issue occurs in both desktop Word and Word for the web after these troubleshooting steps, this seems like a Microsoft 365/Word Similarity Checker service-side or account-side issue rather than a local installation problem. Can someone from Microsoft confirm whether there is a known issue with Similarity Checker right now, or whether this needs to be escalated as an account/service-side problem?
Word freezes when using modern comments with tables
Hi everyone, I’m running into a very frustrating issue with Microsoft Word and I’m hoping someone has seen this before. Word Desktop consistently freezes when I try to use modern comments with tables. The freeze happens after typing into the comment field and trying to save the comment. The application becomes unresponsive and needs to be force-closed. What’s strange: The exact same document works perfectly fine in Word for the Web. I can add and edit comments in tables there without any issues. Brand new Lenovo laptop (Windows 11) Microsoft 365 (latest version) Issue started immediately on this device Same workflow worked fine on my previous laptop What I’ve already tried: Running Word in safe mode (winword /safe) Creating a new Windows user profile Quick Repair and Online Repair of Office Fully reinstalling Microsoft 365 Disabling / removing McAfee antivirus Testing with a completely new document Disabling modern comments (old comments work, but are not ideal) Testing local vs OneDrive files (same behavior) Any help would be greatly appreciated. Thanks in advance!Word freezes or crashes when pressing the G key in the file search
When pressing the letter G in the file search on Word, it either just freezes and doesn't respond or crashes immediately. Regardless of whether Word is in Safe Mode or not. It also pops up a "Word couldn't start last time" pop-up when I try to open the app again and asks if I want to open it in Safe Mode. Which, as I said, still has the same problem. As far as I can tell, that's the only issue with Word. Everything else works great so far. This does not happen with other apps like PowerPoint or Excel. I have only recently reinstalled all the apps and it does not seem to have helped. Windows 11 25H2
Formatting issues in Word Microsoft 365 Copilot online.
I am experiencing formatting issues in Word (Microsoft 365 Copilot online). I am a student, and I have a problem formatting my thesis in M365 Copilot after previously working on this file on an older device with an older version of Word. I recently purchased a new laptop, where I no longer have access to that same version of Word. My only option now is to use Word in the browser. However, the file that formatted correctly on the old device is now not formatting properly. The automatic table of contents is breaking. After clicking “Update,” Word assigns random page numbers, most often all entries show as page “8,” or, for example, the “Introduction,” which is actually on page 3 (I manually set page numbering in the old version), suddenly appears as page 5 in the table of contents. Every chapter and subchapter is shown as being on the same page, usually page 8. The formatting options and capabilities also seem worse compared to the interface of the older version. The same issue occurs on my student account. Please help, I am currently writing my thesis.
VBA concern: support for macros or controls not installed
Background: installed Zotero, a citation manager, to use on Word but it uses macros My Word doesn't seem to have VBA installed. Every time I open the app, error boxes appear. Screenshotted below: I have tried a few things to fix this but without benefit: Macros enabled in the trust centre VBA enabled in the trust centre Rapid and online repair completed I have attempted to 'change' the program in the Control Panel in order to access the 'expand/add features' option but this does not exist as an option for me. When I press 'change' only repair options appear for me. Screenshotted below: My impression is that somehow VBA was not installed when I downloaded Office form my account. I appreciate VBA is downloaded automatically but this has not been the case for me. Please advise on next steps. Thanks in advance.
Printing/exporting messes up the document
I have a 67-page document with a lot of pictures too, and I use multilevel headings. When I try to print or export to .pdf, it messes up the whole document, I have now 102 pages, sometimes 92, the approx. 5000 word count is now 7000, and the order of the headings is messed up, so some parts of the document are moved across the document. What on Earth is this? I changed all the fonts to Arial. Tried every kind of printing setting. Nothing works.
Als ik een hyperlink gebruik, wordt het pdf-bestand automatisch opnieuw opgeslagen
Ik werk in Word en sla het bestand op als Word-en als PDF-bestand. Zodra ik de hyperlink met een mailadres aanklik, opent deze in Outlook. Dan verstuur ik mijn email met het opgeslagen PDF-bestand. Vervolgens slaat Office het verstuurde PDF-bestand zelfstandig het bestand nogmaals op met een nummer erachter tussen haakjes. Zodra ik dat pdf-bestand nogmaals ergens naar toe stuur, wordt deze weer opnieuw opgeslagen. Dit kost me onnodig veel opslag. Dit probleem is recent vanaf 14 januari 2026. Hoe kan ik dit automatisch opslaan stoppen? Ik heb office ook al opnieuw geïnstalleerd, maar dat heeft niets geholpen. Ook recente updates hebben het probleem nog niet verholpen.Those 'annoying' page breaks
I use Word, as well as other programs, to put the final polish on my manuscripts. I am considering changing publishers, and one of the candidates wants me to use page breaks only on chapter ends. Is there any way that I can tell Word 365 (Win 11 Pro) to let me put the breaks in where I want them? This would also mean finding a way to suppress the automatic page breaks. Is this even possible, and if so, how do you do it? Regards Jo
