Don't miss the next Microsoft Elevate Partner Community Call – This Thursday!
⏰ REMINDER ⏰ The August Microsoft Elevate Partner Community Call is happening this Thursday. Join nonprofit and education partners for the latest Microsoft updates, opportunities, and community discussions designed to help you grow your impact. Bring your questions, connect with peers, and stay informed on programs, investments, and upcoming opportunities across the Microsoft Elevate ecosystem. 👉 Sign up here for the monthly seriesUrgent Help Needed before we loose all cloud files
What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents (folders are visible but no documents) from the cloud since we had to start paying for our subscription. After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in. Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now. Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either. Can someone help me find a person to speak to and not AI - ai help is not getting me anywhere at all.🚨 Final Call: Help Amplify Microsoft Elevate for Educators Applications Before July 31, 2026
The Tier 2 application window for Microsoft Elevate for Educators closes July 31, and we're asking partners to help spread the word to educators and school leaders in your networks. More than 45,000 educators and nearly 700 schools have already applied for Expert Educator and Showcase School recognition. Let's help ensure strong candidates don't miss this opportunity. How you can help ✅ Share the program with education customers and contacts ✅ Amplify approved campaign content ✅ Direct interested applicants to official resources and training sessions Resources Program overview: Microsoft Elevate for Educators Training sessions: Microsoft Elevate for Educators Training School leaders social post: Amplify Showcase School campaign Educator social post: Amplify Expert Educator campaign Thank you for helping grow and strengthen the global educator community.
Goodstack-Validated Nonprofit Rejected After Forced Resubmission — No Escalation Path
I am posting this because Microsoft Elevate frontline support told me there are no further escalation paths available, and I believe this may affect other nonprofits. Timeline of facts: - June 19, 2026: Goodstack, Microsoft's authorized validation partner, confirmed our nonprofit (Opera Verace Foundation, EIN 33-2305878, California 501(c)(3)) was approved for Microsoft nonprofit grants and discounts. - June 23, 2026: Microsoft Elevate support informed me the original application was in an unrecoverable system error state due to an unrecoverable error in their system, and they instructed me to resubmit under a different email address. I only had one email directed to my business email and asked if I could use a Yahoo email. - June 30, 2026: The same Elevate representative confirmed in email to me that using a Yahoo email address as a temporary workaround was fully supported and "the correct and supported path forward." - July 2026: A different Microsoft Validation Team (not the one I had worked with originally) rejected the resubmission (likely due to use of a yahoo.com email as my business email address) and demanded documents not listed in the published eligibility requirements, including a bank statement. They stated the original Goodstack approval cannot be reinstated. - When I pointed out that Goodstack's validation was never rescinded, that my organization's nonprofit status can be confirmed on propublica online, and that the resubmission existed solely due to Microsoft's own system error and instructions, I was told this was a determination of another team and no further escalation paths exist. The core issue: Goodstack validated our organization on Microsoft's behalf. Microsoft's own system error forced resubmission. Microsoft's own representative authorized the (incorrect) workaround in writing. The Validation Team is now treating the workaround submission as a brand new independent submission requiring extraordinary measures for re-validation, ignoring the Goodstack validation, ignoring the request to check propublica, and ignoring the fact that thier reuest for additional documents is nowhere to be found in Microsoft's own document requirements in Microsoft's published nonprofit eligibility policies. Ticket number: 2606210040000788 Is anyone at Microsoft able to escalate this to someone with authority over the Validation Team? Has anyone else encountered this after being directed to use a personal email for resubmission?
Free Clinic Declined for Mission Alignment, Need Manual Review
Hello, We are seeking guidance on how to obtain a manual review of our Microsoft Nonprofit eligibility determination. Organization: Free Clinic of Rockingham County EIN: 56-2003143 Website: https://freeclinicrc.org We are a 501(c)(3) nonprofit organization and have already been successfully validated through TechSoup. We recently received the following determination from Microsoft: "While we acknowledge that you are a nonprofit, we were unable to confirm your organization's mission or its alignment with our program requirements." Our mission, which is published on our website, is: "It is the mission of the Free Clinic to recognize the right of low-income, uninsured citizens of Rockingham & Caswell County to have access to health care that compassionately meets their basic medical and pharmacy needs." https://freeclinicrc.org We provide healthcare services to low-income and uninsured individuals and believe our charitable activities align with Microsoft's published nonprofit mission criteria, including relief of poverty and improvement of social welfare. [techcommun...rosoft.com], https://microsoft.github.io/Nonprofits/ Our challenge is that we cannot find a way to request reconsideration. The nonprofit portal only displays the declined status, and the chatbot redirects us without providing an escalation path. Can a Microsoft moderator or nonprofit support representative advise: How to request a manual eligibility review? Whether additional documentation can be submitted? The appropriate contact for nonprofit eligibility escalations? We would be happy to provide our IRS determination letter, Form 990, patient eligibility guidelines, annual reports, or any other documentation needed. Thank you for any assistance.📅Don't miss: Microsoft Elevate FY27 Partner Kickoff (Virtual Event)
The Microsoft Elevate FY27 Partner Kickoff returns this year as two focused, virtual experiences—one for Nonprofit and one for Education—so you can engage more deeply with the insights most relevant to your business. These sessions are designed to help you align early to FY27 priorities and accelerate your go-to-market strategy with clarity and confidence. Join to: Align to Microsoft Elevate FY27 strategy and investments Build and sell AI, Copilot, and cloud solutions Unlock programs, incentives, and co-sell opportunities Choose the experience that matches your business focus and gain actionable guidance to drive pipeline and stay competitive in the year ahead. 👉 Register here: FY27 Microsoft Elevate Partner Kickoff (Nonprofit) – September 1 FY27 Microsoft Elevate Partner Kickoff (Education) – September 2
Build It Yourself? Part 1: A Proportionate Architecture
How can a smaller nonprofit organisation centralise data for people who haven't been hired yet, working in departments that don't exist yet, doing work that no one has thought of yet? Here’s the architecture for a possible solution that takes advantage of Microsoft's shared responsibility policies. I will go on to test to see if it’s feasible for a small nonprofit organisation with self-taught IT champions. https://headandheart.info/in-practice/20260714-build-it-yourself-part-1-a-proportionate-architecture/Launching DIY Data Control for Nonprofits
I want to create a library of open-source resources that helps self-taught IT champions in nonprofit organisations build fully governed, secure shared data systems. I have plenty of ideas about how to do this, but before I press ahead, I want to listen to the people I hope to support to ground those ideas in reality. For my first project, I want to draw on part of the Microsoft ecosystem, which provides some useful tools for safely building your own data systems: Microsoft Learn: Microsoft provides a wealth of free learning resources. I use them a lot and they are as good as other resources that I have happily paid for. The two big barriers to using them are finding time and working out where to start. The Common Data Model for Nonprofits: This is an open-source resource from Microsoft, it describes the tables of data that a nonprofit organisation needs, and the relationships between them. Once you add your own data it becomes a shared functioning model of your organisation. Role based column and row level security: This is the revolutionary part that lets you safely replace scattered spreadsheets with a single, comprehensive, shared model of your organisation. It lets you decide exactly which parts of which records people are allowed to see or change, so everyone who interacts with your shared model can only see and change the things that they need to. Model-driven Power Apps and Power BI: Once you have a detailed model of your organisation with governance baked into it, adding tools to interact with it becomes straightforward. Both Model-driven Power Apps and Power BI can understand the structure of your organisation from your model, and they will respect the governance policies that you built into it. In theory, these should provide all the tools you need to bring together scattered data in siloed spreadsheets into a single, secure, auditable shared source of truth. But there are gaps, and I want to find out what guides, signposts and tools would be needed to bridge them. Later I will want to explore the features that you could add with Copilot Studio if you wanted to. Once you have established a clearly defined, precisely secured data environment, Copilot Studio can provide the tools to develop and deploy AI agents safely. But for now, I will focus on the foundations of well-defined, well-governed, accessible data. If you have any thoughts about this project then I would love to hear them, and I’d especially like to find out what pain-points there are that I can target. So please do get in touch. Patrick Killeen Head and Heart CIC email address removed for privacy reasons https://www.headandheart.info/ This work is released under the MIT Licence and is available at https://github.com/head-and-heart-cic/public/blob/main/in-practice/2600707-launching-diy-data-control-for-nonprofits/README.md
OneDrive / SharePoint data loss after nonprofit licence issue – recovery deadline in a few days
Hello, I am posting here because I am facing a critical Microsoft 365 / OneDrive / SharePoint data loss situation for my nonprofit organisation, and I urgently need advice or escalation. We had a Microsoft nonprofit/donation licence. It seems that this licence was stopped, removed, or changed, and I was not properly notified. Since then, I have lost access to my OneDrive / SharePoint data. The local OneDrive folder still exists on my devices, but almost all files are only cloud placeholders. On an older Windows PC, when I try to copy files, I get: 0x8007016A: The cloud file provider is not running The files show: Availability status: Available when online So the local devices do not contain the full files. The real data would need to be recovered from Microsoft / SharePoint / OneDrive recovery systems. I was advised to assign a nonprofit Microsoft 365 Business Basic licence. I did this. After that, the SharePoint domain became reachable again, but OneDrive opened as an empty space. It looks like a new empty OneDrive was provisioned instead of restoring the previous content. I also get an error when trying to access the organisation’s SharePoint / Teams-related area: “An error occurred while retrieving the SharePoint URL for this channel.” I opened two nonprofit support tickets: Case 2607080040005145 – opened two days ago, no response / no callback Case 2607090040007719 – opened yesterday, also nonprofit support I have not been called back, and time is running out. From what I understand, if the OneDrive / SharePoint data was deleted or deprovisioned around mid-June, it may be permanently deleted in about 4 or 5 days. This would be catastrophic for my organisation, as the files include administrative documents, contracts, grants, educational projects, accounting files, communication files and archives. I am now also trying to reach Data Protection / Data Recovery support, but I am posting here in case someone has experienced the same situation or knows how to escalate this properly. What I urgently need is not a new empty OneDrive. I need the former OneDrive / SharePoint content to be restored, or at least for someone to confirm whether it is in deleted sites, archive, retention, recycle bins, secondary recycle bin, or another recovery layer. Has anyone managed to recover data after a nonprofit licence stopped or after a OneDrive was reprovisioned empty? Is there a specific team, escalation path, PowerShell recovery process, Microsoft 365 Archive, or SharePoint recovery route that I should request? Any help would be extremely appreciated. I may only have a few days left before permanent deletion. Kind regards, A nonprofit Microsoft 365 admin715-123195 Error - can't get help
I'm getting this error. By the looks of the rest of the forum there's some corrupted record for our account. I raised a ticket a week ago but there isn't a way to follow this up. Does anyone have a support number where I can reach Microsoft on this? If I use the online chat it just wants to raise another ticket, which seems a bit pointless. I get that support for this stuff is light but anyone know how long I might need to wait?