Approved 29 May but Nonprofit Hub stuck at "still being reviewed" — case 2605290040003233
Our nonprofit, MINDFUL PEACE BUDDHIST ASSOCIATION USA INC, applied through nonprofit.microsoft.com on 29 May 2026 and was approved the SAME DAY: we received Microsoft's approval confirmation email on 29 May, and Goodstack has since confirmed in writing that our application was verified, approved, and fully processed. Validation is complete — this is not a pending review. However, when we sign in to the Nonprofit Hub as the tenant's global admin (tenant: mindfulpeace.onmicrosoft.com), it still shows "Your organization's eligibility is still being reviewed," and no offers are claimable. Brief history: - 29 May: applied; approval confirmed same day by both Microsoft and Goodstack. - Shortly after: the Hub showed "Under Review," then became fully blocked with error 715-123195. - We opened case 2605290040003233. After escalation, the 715 block was cleared around 10 June — the Hub now loads normally. - But the status remains stuck at "still being reviewed," contradicting the completed approval. Everything else works normally on the same account: Microsoft 365 admin center, myaccount.microsoft.com, sign-in, MFA. The issue is isolated to the Nonprofit Hub status not reflecting the already-approved eligibility. I also have to be candid about the support experience, because it is why I am posting here. Over two weeks across multiple frontline contacts: - Replies have been near-identical troubleshooting templates (VPN, browser, wait 24 hours) for steps we had already completed and documented in writing from the first email. - At one point we were told we had "not responded," when our reply with all requested information had already been sent. - We were promised an update within 24–48 hours; it never came. - We asked four direct questions — which team is handling the case, what action has been taken, the internal reference, and the timeline — and to this day none has been answered. I understand frontline advocates may not have backend access, and I'm not blaming individuals. But after two weeks, a small nonprofit should not have to spend this much effort to receive a benefit that was already approved on day one. The fix appears simple: sync the already-approved eligibility record to our tenant so the offers become claimable. Could a Microsoft team member please look into case 2605290040003233? It has been 9+ business days since same-day approval, and our organization is waiting on these benefits to operate. Thank you.
Microsoft 365 Global Admin Account Recovery
I am the only Global Administrator for my nonprofit organization's Microsoft 365 account. Around May 20, 2026, I contacted Microsoft because I was locked out of my administrator account due to authentication issues and could no longer access the Microsoft Admin Center. The issue is that when I try to sign in to the Admin Center, Microsoft attempts to send a verification code to my old cell phone number, which I no longer have access to. Because of this, I am unable to complete the sign-in process and manage my organization's Microsoft 365 environment. Since then, I have been working with multiple Microsoft support representatives and have received conflicting information throughout the process. I was instructed to add TXT records to my domain hosted through Hover to verify ownership of the organization. At one point, I was told the verification was successful. The next day, I was told Microsoft could not see the records. I then contacted Hover support and had them verify that the records were correctly added. Later, Microsoft informed me that they could see the records and that verification was successful. It has now been approximately 20 days, and I still do not have access to my administrator account. Communication has slowed significantly, and when I request updates or ask about next steps, I receive little or no response. As the only Global Administrator for a nonprofit organization, this situation is preventing me from managing our Microsoft 365 environment, users, licensing, nonprofit benefits, and other administrative functions. Has anyone else experienced a similar situation with Microsoft 365 account recovery or administrator verification? If so, how long did it take to resolve, and were there any additional steps you had to complete? I am trying to understand whether this timeline is normal and what I should expect next. I also wish Microsoft had a way for customers to look up support cases online by entering a case number and viewing the current status, updates, and progress notes. At this point, all I am trying to find out is whether my case is still being actively worked on, what progress has been made, and what the next steps are. If anyone from Microsoft sees this post and would like additional information, I would be happy to provide my support case number privately.
Missing nonprofit SKUs
Since the beginning of May, several SKU's have disappeared from the nonprofit pricing billing agreement. These include all of the Entra and Intune licenses which are not packaged, Entra Suite, P1 and P2, Intune and Mobility & Security E3 and E5. Were these SKU's purposely removed or is this in error?ANNOUNCEMENT: Introducing Goodstack, new nonprofit validation partner
Microsoft has partnered with Goodstack, a third-party validation supplier, to verify the eligibility of nonprofit organizations, public libraries, and public museums. Eligibility criteria. The eligibility validation process is based on criteria provided by Microsoft and uses publicly available and locally relevant information, along with the details you submit during registration. Review eligibility criteria. Eligibility validation process. Goodstack will compare this information against Microsoft’s nonprofit eligibility requirements. As needed, Goodstack may reach out directly to agents or organizational contacts to request additional documentation to complete the validation process. Questions? The Microsoft Elevate support team is available to answer any questions about Goodstack and the eligibility validation process. Submit an inquiry.
RECAP: Microsoft Elevate Partner Community Monthly Call - April 2026
It's not too late to catch the replay of this month's Elevate Partner Community call. What we covered: Recap of Partner Day Overview of the latest Partner Demand Generation Programs Overview of Partner Readiness Programs Introducing the Microsoft Dragon Copilot Offer for Rural Hospitals AI Business Solutions Transformation Playbook & Narrative Deck Microsoft AI Tour & AI Tour for Partners Featured Session: Security Programs & Incentives 👉Feel free to review the deck and watch the replay: Link to the deck: FY26 Microsoft Elevate Partner Community Call - April 2026 - PDF Link to the Teams recording: Monthly Microsoft Elevate Partner Community Call - April 2026 👉To get the Elevate Partner Community Monthly Calls on your calendar, sign up here.
Nonprofit Power Platform Community Library
Have you created something using the Microsoft Power Platform that you think would be useful for other nonprofits? Many nonprofits are solving similar problems in isolation. That doesn't make much sense when we're all working toward the same goals. I've started a repo on GitHub where we can share open-source, community-built resources with each other. Whether it's a Power BI report highlighting your donors, Power Apps for volunteers, or just a simple Power Automate flow that makes your life easier - this is where we can share, contribute and build on each other's work. This builds on the work already happening through the Microsoft Elevate team - who have been creating solutions based around the Common Data Model for Nonprofits. The goal is to extend that with community-built solutions. Please submit a feature request, start a discussion, or submit your own solutions! You can find the NFP Power Platform Library here: https://github.com/MB-Motive/NFP-Power-Platform-Library
Discontinuation of M365 Business Premium Grant Deeply Disappointing,Harmful to Small Nonprofits
As a Microsoft CSP partner supporting multiple nonprofit organizations, I am extremely disappointed by the decision to discontinue the Microsoft 365 Business Premium grant. This change disproportionately affects small nonprofits that rely on these tools to fulfill their missions with limited resources. The justification that this is about “alignment” or “sustainability” is disingenuous. Let’s be honest—this is a revenue-driven decision that undermines Microsoft’s long-standing commitment to empowering nonprofits. Removing access to essential tools like Office desktop apps and Intune from the grant program forces small organizations into paid plans they cannot afford, jeopardizing their operations and security. Microsoft has built goodwill in the nonprofit sector over the years. This move erodes that trust. I urge you to reconsider this decision or at least provide a longer transition period and more flexible options for small nonprofits. Please do better. The nonprofit sector deserves more than a corporate cost-cutting maneuver disguised as a strategic realignment.REMINDER: Elevate Innovation Partner Connection Calls - Feb 5 (EMEA)
Register to join the Elevate Innovation Partner Connection Calls—interactive office hours designed to support partners delivering Nonprofit data solutions in Microsoft Fabric. Running January–March, these sessions help you confidently guide nonprofit customers through the Microsoft Fabric Public Preview with: Practical guidance and readiness updates Real-world partner learnings Direct access to the Elevate Innovation team Register to join the Microsoft Teams experience and select the session that works best for your region. What to Expect Documentation & Readiness Updates (5 min) Key updates, solution artifacts, and lessons learned. Partner Q&A (40 min) Open discussion to ask questions and walk through real scenarios. Partner Insights & Feedback (10 min) Share challenges and observations to help shape future improvements. Upcoming Sessions 👉 Register January 8, 2026: 8:00AM PST / 5:00PM CET - ENDED January 15, 2026: 7:00AM CST / 5:00PM AUST - ENDED January 22, 2026: 7:00AM PST | 4:00PM CET - ENDED February 5, 2026: 8:00AM PST | 5:00PM CET February 12, 2026: 7:00AM CET | 5:00PM AUST February 19, 2026: 7:00AM PST | 4:00PM CET March 5, 2026: 8:00AM PST | 5:00PM CET March 12, 2026: 7:00AM CET | 5:00PM AUST March 19, 2026: 7:00AM PST | 4:00PM CET We look forward to connecting and learning together.
Microsoft Elevate Partner Community
Welcome to a community where Microsoft Elevate Partners lead with purpose and drive meaningful impact across the nonprofit sector. Every day, nonprofits work to protect rainforests, rescue animals, support children, and strengthen communities around the world. Through Microsoft Elevate, you are empowered to help these organizations achieve more—by applying your expertise, solutions, and services where they matter most. With more than 14 million eligible nonprofits globally, this purpose-driven sector represents a powerful opportunity to grow your business while advancing social good. As a Microsoft Elevate partner, you play a critical role in helping nonprofits modernize operations, strengthen security, adopt AI and cloud innovation, and make the most of limited resources. Together, we enable organizations to operate more efficiently, scale their impact, and stay secure in a rapidly evolving digital landscape. This is more than a go-to-market motion. Nonprofits rely on the same enterprise-grade technology as commercial organizations—and they depend on Microsoft and the Elevate partner ecosystem to guide their digital transformation. The work you do today helps transform lives, empower communities, and create lasting global impact. By engaging through Microsoft Elevate, you unlock new growth opportunities while fostering pride, purpose, and fulfillment within your team. Together, we’ve supported over 400,000 nonprofit organizations with modern, secure, and scalable Microsoft cloud solutions. Let’s continue building a connected ecosystem—where Microsoft Elevate partners, technology, and purpose come together to drive real-world change. Let’s make an impact. Together. Resources and Links Subscribe to receive Microsoft Elevate Partner Newsletters to stay up to date. Access the Nonprofit Partner Readiness site to review partner only resources. Visit the Microsoft Elevate Nonprofit Partner Desk to grow your nonprofit business. Follow Microsoft for Nonprofit on LinkedIn.NEWSLETTER: Microsoft Elevate Partner Monthly Newsletter | January 2026
We’re excited to share the January 2026 edition of the Microsoft Elevate Partner Monthly Newsletter, featuring a refreshed look and feel for H2. The updated format is designed to make it easier to find what matters most—key updates, partner opportunities, and resources to help you stay aligned with Elevate priorities and drive greater nonprofit and education impact. ✨ What’s new for H2: A cleaner, more streamlined newsletter experience Clearer highlights of what’s new and what’s coming Easier access to events, programs, and partner resources 👉 Download the Microsoft Elevate Partner Monthly Newsletter | January 2026 Take a look and let us know what you think—more updates and partner-focused content coming soon!
