My printers don't work after I reinstalled Microsoft 365
I recently had to reinstall Microsoft 365. The software now works quite well, but I can't print a document in Microsoft Word or from anywhere in Windows 11. I have two printers: an HP Envy Inspire 7900e AIO and a Brother HL-L2420DW. Both printers worked before the reinstall, and both printers work without any problems on the Mac side of my laptop. (I use a Mac with Parallels to run Windows 11.) When I try to print from MS-Word in Windows 11, I select a printer from the list in the Print dialog. Then I have to wait for a printer connection. A few seconds later, I get a notice that the printer is "in an error state." My first thought was that I'll have to reinstall my printers in Windows 11, but I went looking for help. An AI helper I've consulted a few times walked me through a labyrinth of steps to fix the problem. The steps involved using the Command prompt or PowerShell (Administrator), but so far I've not had any luck. Seems to me I'll do as well by simply removing and reinstalling the printers. But that thought brings up more questions. I installed both printers using the manufacturer's instructions. For example, the HP AIO I installed with the full-feature software. My question: Do I need to do anything special before I reinstall the printers? Do I simply go to Printers & Scanners and delete my printers and then reinstall them? Also, will any of this affect these same printers on the Mac side?AutoSave disabled when opening SharePoint-synced files from Finder after macOS Tahoe 26.6 update
Files stored in SharePoint Online and synchronized locally through OneDrive are opened as local documents when launched from Finder. Office applications display "Saved to my Mac" and AutoSave is turned off by default. However, opening the exact same files through Word/Excel > Open > Sites, or via SharePoint "Open in Desktop App", correctly identifies them as cloud documents. In that scenario, AutoSave is enabled and collaboration/version history features work as expected. Troubleshooting already performed: OneDrive reset and re-linked SharePoint library re-synced Signed out and back into both Office and OneDrive Removed Microsoft credentials from macOS Keychain and re-authenticated Recreated local OneDrive sync relationships Verified OneDrive File Provider extensions are enabled Verified Office applications and OneDrive are fully up to date Tested with newly created files and existing files Tested "Always Keep on This Device" with no change in behavior The issue appears to be specific to the Finder-to-Office launch path after upgrading to macOS Tahoe 26.6. Before upgrading to macOS Tahoe 26.6, opening the same SharePoint-synchronized files directly from Finder correctly preserved cloud document identity and AutoSave was enabled as expected. I discussed this issue in detail with Apple Support, but they quickly dismissed it, saying that the problem is not on Apple's side and that I should contact Microsoft instead.
OneDrive files opened from Finder not recognized as cloud files on Mac
Office for Mac: OneDrive files opened from Finder no longer recognized as cloud files – AutoSave disabled Hi everyone, I am experiencing a persistent issue with Microsoft 365 for Mac and OneDrive that started suddenly around August 10, 2026. The same setup and workflow had worked without problems for more than two years before that. Problem My Office files are stored in OneDrive and synchronized to my Mac via the standard macOS File Provider. When I open an Excel or Word file by double-clicking it in Finder, the Office application opens the file, but it apparently does not recognize it correctly as a OneDrive/cloud file. For example: AutoSave is disabled real-time co-authoring does not work as expected when I try to enable AutoSave manually, Office behaves as if the file were local and asks me to upload/save it to OneDrive – even though the file is already stored and synchronized in OneDrive However, if I open the exact same file from within Excel or Word via the OneDrive/Online Locations option, everything works correctly: AutoSave is enabled immediately co-authoring works changes made by another user appear in real time This behavior is reproducible with multiple files and affects both Excel and Word, so it does not appear to be an issue with one particular workbook or application. Environment MacBook Air M2 current macOS version current Microsoft 365 version current OneDrive version OneDrive Personal files synchronized through the standard macOS File Provider I have also tested opening files directly from: ~/Library/CloudStorage/OneDrive/... The result is the same: when opened from Finder, Office does not appear to recognize the file correctly as a cloud file and AutoSave remains disabled. Troubleshooting already performed I have already: completely reset and reconfigured OneDrive allowed OneDrive to fully resynchronize verified the files and folders in OneDrive on the web confirmed that OneDrive reports everything as synchronized restarted Finder and macOS removed and recreated Finder shortcuts/favorites tested without Finder favorites or aliases tested directly from ~/Library/CloudStorage/OneDrive updated macOS updated all Microsoft 365 applications updated OneDrive None of these steps changed the behavior. Key diagnostic result The following comparison is consistently reproducible: Finder → OneDrive file → double-click → Excel/Word → AutoSave OFF → file appears not to be recognized as an active OneDrive cloud document → co-authoring does not work correctly Excel/Word → Open → OneDrive/Online Locations → same file → AutoSave ON immediately → cloud functionality works → co-authoring works correctly This suggests that OneDrive synchronization itself is functioning correctly. The issue seems specifically related to the handoff between macOS Finder / Apple File Provider / OneDrive and Microsoft 365 for Mac when a OneDrive file is opened from Finder. Important detail This is not a workflow that has never worked on macOS. For more than two years, we routinely opened our synchronized OneDrive Word and Excel files directly from Finder. Office recognized them as cloud files, AutoSave was available, and collaborative editing worked normally. The behavior changed suddenly around August 10, 2026, without us intentionally changing the OneDrive folder structure or our workflow. Question Has anyone else encountered this recently? In particular: Is this a known regression in Microsoft 365 for Mac, OneDrive for Mac, or their integration with Apple's File Provider? Why would Office recognize a file as a OneDrive cloud document when opened through the application's Online Locations, but not when the exact same synchronized file is opened from Finder? Is there a way to reset or repair the Microsoft 365/OneDrive cloud-file recognition or File Provider integration without resetting the entire OneDrive again? Are there any relevant logs, caches or diagnostics that could show why Office considers a Finder-opened OneDrive file to be local? Opening every document through the Office application's Online Locations is a possible workaround, but it is not a practical long-term solution when working with a larger shared folder structure in Finder. I have already contacted both Apple Support and Microsoft Support. Apple referred me to Microsoft, and Microsoft Support subsequently recommended that I raise the issue here in the Tech Community. Any insight from Microsoft staff, MVPs or others familiar with Microsoft 365 for Mac, OneDrive and the macOS File Provider would be greatly appreciated.
How do I change the alert sounds in Outlook for Mac?
How do I change the alert sounds in Outlook for Mac? When I go to Preferences, then Notifications and Sounds, the dropdown menu for Sound Set says Default. There is no other choice of sound sets on that menu. When I click the arrow next to the individual events (New message, Message sent, Reminder, etc.) it plays a sound for each--apparently the only sound available. I've Googled up a few suggestions that didn't work: I went into System Preferences > Notifications and deleted Outlook from the list of applications, then restarted Outlook. No change in Outlook Preferences. I added some new sound files (various formats--.wav, .mp3, .m4a, .aiff) to user>Library>Sounds and restarted my Mac. I still don't have any new options in Outlook Preferences. I found instructions for creating a new sound set in an existing Outlook Sound Sets folder located in user>Library>Group Containers>UBF8T346G9.Office>Outlook>Outlook Sound Sets. I put the same new sounds there. I tried it with them loose in the Outlook Sound Sets folder, and also with them contained in a new folder titled "my new sound set." I quit and restarted Outlook. It didn't give me any new options in Outlook preferences. I have a current Office 365 subscription on a MacBook Pro. The Outlook version is 16.42. I'm running Mac OS 10.14 Mojave.
