Toll-free numbers for Microsoft Teams now supported on NCE
We have exciting news! The New Commerce Experience (NCE) now supports the ability to acquire toll-free numbers for Microsoft Teams. Previously, customers would need to subscribe to Communication Credits to be able to acquire toll-free numbers for Audio Conferencing, auto attendant and call queue capabilities available with Microsoft Teams Phone. The requirement for Communication Credits had blocked customers on NCE from acquiring toll-free numbers. Please see the following guidance on how to acquire toll-free numbers on NCE. For customers who are moving from legacy (Communication Credits) to NCE or have already moved from legacy to NCE, partners will need to follow the steps below to ensure pay-as-you-go for toll-free numbers is set up correctly: Confirm that pay-as-you-go has been set up for the customer’s subscription: New commerce telco pay-as-you-go - Partner Center | Microsoft Learn Buy a pay-as-you-go calling plan for your Microsoft Teams subscription | Microsoft Learn Disable “Auto-recharge” for Communication Credits (if currently or previously on legacy) If the Communications Credit balance is zero, and telco pay-as-you-go has been configured for the customer by the CSP, then the commerce system will automatically move the customer to postpaid and the new meter will be validated. If the customer has a positive balance for Communications Credits, the commerce tool will be able to automatically identify this, and the remaining Communication Credits will be used for billing until the remaining balance is drained. Important note: Most customers have the “Auto-recharge” flag enabled within their account which will automatically refill their Communications Credit balance to whatever threshold level they configured it. You will need to disable this option if they wish to utilize the consumption meter; otherwise, the Communications Credit balance will indefinitely refill itself and the commerce system won't switch to the post-pay mechanism. See screenshots below for how to disable Auto-recharge. Resources New commerce telco pay-as-you-go - Partner Center | Microsoft Learn Buy a pay-as-you-go calling plan for your Microsoft Teams subscription | Microsoft Learn\ Read the Partner Center Announcement here: https://learn.microsoft.com/partner-center/announcements/2024-february#toll-free-numbers-for-microsoft-teams-now-supported-on-nce
New FY26 incentive guidelines
Hope someone can share some insights on this, as Microsoft is publishing conflicting messages. Starting October, Microsoft will change the incentive requirements for partners. In the announcement it is stated that partners will earn incentives if they have 25 points in EACH solution area. Source: May 2025 announcements - Partner Center announcements | Microsoft Learn In other presentations published, it stated 25 points in a SPECIFIC solutions area. Source: Microsoft Commerce Incentive Resources Conflicting messages from Microsoft, so which is it? The nuance is a big difference for partners. I'd assume the latter is correct. Also note that the incentives will be split further between solution areas. And note the increased thresholds for Direct Bill partners. Cheers, Martijn
NEW: Copilot for Microsoft 365 Sales and Technical Bootcamps | April and May 2024!
Join us for upcoming CSP Masters Copilot for Microsoft 365 Sales and Technical Bootcamps. You will hear about the latest CSP learnings and how to expand your CSP Copilot practice beyond Copilot for Microsoft 365. The Copilot Bootcamps for Microsoft 365 are updated bootcamps for your Copilot journey. If you joined the previous bootcamp, please join to hear important updates. Register at https://aka.ms/M365CSPMastersBootcamp CSP Masters Copilot Sales Bootcamp APAC region: May 8 | 5:00 PM – 9:00 PM, Pacific Time Get the latest CSP learnings and best practices on how to go to market and sell Copilot for Microsoft 365. Learn how to develop a successful Copilot CSP practice, including customer expansion and adoption. Finally, you will hear about new AI value with Copilot Studio, Copilot for Sales, and Copilot for Service. Copilot CSP Masters Technical Bootcamp Americas/EMEA Region: April 24 | 7:00am-11:00an Pacific Time APAC region: May 9 | 5:00 PM – 9:00 PM, Pacific Time Learn the technical Copilot fundamentals to get ready to deploy and manage your first Copilot for Microsoft 365 customer. You will also learn about how to expand your practice with Copilot Studio. The training is developed for CSP technical leaders and pre-and post-sales technical staff. If you are a CSP Partners (Direct / Indirect) do not miss these Copilot essential bootcamps! https://aka.ms/M365CSPMastersBootcampBecome a CSP reseller for another location
You first need to create a new AzureAD tenant in the same location(s) where your MPN location(s) were set up. Tip: Directly enable AzureAD Security Defaults when the new tenant was created to ensure compliance with the security requirements. And in order to avoid some occasional strange error when doing the enrollment later I'll recommend to set the email address of the "Technical Contact" in Azure Active Directory --> Properties to the email address of your support team (The support team's email address you will add later in the CSP registration form). Then you use a global admin account created in the newly created tenant(s) to go through the Indirect enrollment: https://partnercenter.microsoft.com/pcv/register/joinnow/enrollmentwelcome/valueaddedreseller Note: In here you will be asked to enter contact information for your support team - use the same email address as entered as technical contact email address. During this CSP enrollment you will be asked to enter the MPN ID of an organization you want to link this new MPN account to - here you use the respective MPN location ID. So then you have technically separate Partner Center accounts, but linked to the same MPN organization. Incentive Management for those new CSP enrollments will still happen in your Partner Center account were you manage MPN.Next Week | Microsoft Partner FY25 GTM Launch Event July 22, 2024!
We’re excited to invite you to the Microsoft Partner FY25 GTM Launch Event! Join us next Monday, July 22 to hear about the go-to-market (GTM) priorities and initiatives Microsoft Modern Work and Business Applications have planned for FY25. If you’re unable to attend the live event, registering will ensure you’re notified as soon as session content is available to view on demand. As the modern workplace continues to evolve, partners play a critical role – as trusted advisors and service and solution providers – in delivering the right AI-powered tools and technologies to empower every organization to boost productivity, transform work, and open a new world of possibilities. Learn more about how Microsoft Modern Work and Business Applications solutions are leveraging AI to enrich employee experiences by helping everyone do their best work, reinvent customer relationships with deeper insight into every engagement, and reshape customers’ organizations by modernizing processes. Register today to reserve your spot for the live event – and to get notified when session content is available on demand. Choose your track: When you register, you’ll have the opportunity to choose the track that best aligns to your business: Build New Value with Business Applications Practices is for partners that provide Business Applications services and solutions to Enterprise and Corporate customers focused on Dynamics 365 and Power Platform. CSP Partner-Led GTM will show our Cloud Solution Provider (CSP) partners how to use the power of AI to build their Modern Work and Business Applications Copilot practices. Co-Sell with Microsoft to Managed Customers is for partners that work alongside our Microsoft sales teams to sell Microsoft 365-related licenses, services, and solutions to Enterprise and SMC-Corporate customers. Next steps Register now to attend the Microsoft Partner FY25 GTM Launch Event on Monday, July 22. If you’re unable to attend the live event, registering will ensure you’re notified as soon as session content is available to view on demand.NCE enforcement - FROM SA promotion still renew in legacy CSP
With the auto migration from Legacy CSP towards NCE, Microsoft is moving all Legacy subscriptions towards NCE of course. These Legacy subscriptions will show "Auto renews on" if they auto migrate towards NCE, or "Expires on" if they are terminated and not auto migrated towards NCE. Lots of old D365 promotions were available in Legacy CSP, such as the FROM SA FROM VL/DPL promotion. Looking into Partner Center, we can see that these subscriptions don't show an "Expires on", thus will still renew. How would this actually work? Does this mean these subscriptions will auto migrate towards NCE? If the subscriptions are migrated towards NCE, how is this handled by Microsoft? Will they auto migrate towards regular priced SKUs in NCE, or do they keep their promotion? I really doubt this. Or will these subscriptions still renew in Legacy CSP? This sounds weird to me, as Microsoft is forcing everything towards NCE. This promo SKU is not addressed in the CSP Offer Retirement Guide, thus it's unclear what will actually happen with these subscriptions. Any insights or thoughts? Cheers, MartijnNEW Level Up CSP | M365 & Copilot Sales and Technical Bootcamps!
We are excited to invite you to the upcoming http://aka.ms/LevelUpCSPBootcamp. These special edition bootcamps will help drive CSP success during the January – March renew and upsell moment. We will discuss Premium SKUs, M365 Copilot and Copilot agents, as well as key partner tools, programs, and promos to leverage. Learn more below to register. Level Up CSP Sales Bootcamp Renewal and Upsell 1-day sales Bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Sellers and sales managers Level Up CSP Technical Renewal and Upsell Bootcamp 2-days technical Bootcamp Day 1: Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1: APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2: Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2: APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Pre and post sales, IT admins and technical staff Register at http://aka.ms/LevelUpCSPBootcamp We will be offering voiceover and subtitles for ten languages to support our global CSP partners.
