Founders Hub billing issue - stuck between Microsoft and ISV with no resolution path
Hi everyone, I'm reaching out to the community because I've hit a wall with standard support channels and hoping someone from the Founders Hub team or other founders who've faced similar issues can help. QUICK SUMMARY I'm a Founders Hub participant who got charged ~€1,000 for using Claude (Anthropic) models through Azure AI Foundry. I assumed these were covered by my $25k Sponsorship credits since: • I used ai.azure.com (not a separate marketplace) • There was no clear warning about separate billing • There's no way to monitor Marketplace spending in Founders Hub THE PROBLEM: I'm stuck in a loop: • Microsoft says "contact the ISV for refund approval" • Anthropic says "billing is handled by Microsoft, not us" • The "Support" link Microsoft points to redirects back to Microsoft Support I've sent detailed emails explaining this circular situation. Support keeps responding with the same copy-paste policy text, ignoring my request for escalation. MY ASK 1. Is there a dedicated support channel for Founders Hub billing issues? 2. Has anyone from the Founders Hub team dealt with similar Marketplace confusion before? 3. Any founders here who successfully resolved unexpected Marketplace charges? I'm not trying to get something for free - I already paid the first invoice (€460). I just want help with the second invoice that surprised me a month later. The Founders Hub program has been great otherwise, but this experience has been really frustrating. Any pointers would be hugely appreciated. Thanks! Bartek
MSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence iciMSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence iciMSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence iciMSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence ici
Windows Themes no longer working...
Hello folks, I hope someone here can help me out: My Windows Themes suddenly stopped working. I can select all other categories under "Personalize", but clicking on "Themes" results in the application crashing (i.e., the window closing) and a SystemSettings.exe dump file being created. Upon booting into Safe Mode, I got a direct error message that I screenshot: How can I easily fix this without resorting to unwanted measures such as a system restore or having to create a brandnew user profile? Thanks in advance. <3
HELP!!!! I am so fustrasted with Microsoft Vetting Process
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Hello, I know this sounds like a very stupid question, but I literally cannot remove this theme for some reason. earlier today, I accidentally clicked on it and didn't think much of it. but now, I can't find the option to remove it 😭 any feedback would be helpful. thanks.
