Start your nomination today: FY25 FastTrack Recognized Solution Architect submissions are now OPEN!
Hello Partners, The Microsoft Business Industry & Copilot (BIC) engineering team confers the designation FastTrack Recognized Solution Architect (FTRSA) to practicing enterprise solution architects who consistently exhibit deep architecture expertise and create high-quality solutions for customers. Why nominate: Recognized architects' profiles, and the partners they work for, are listed on the Microsoft Dynamics 365 and Power Platform architects' websites. Partners may indicate the number of recognized architects they have in their promotional materials and may direct prospective customers to the architects' profile page. Recognized architects get an e-badge to share on LinkedIn and other social media platforms and a gift package. Recognized architects are provided direct communication channels with our product and leadership team Continue reading on our partner news blogBusiness Applications Partner News: Week of January 8
Check out this week's top resources below or via the attached partner newsletter to stay up-to-date on the latest Business Applications Partner News. Important: The https://dynamicspartners.transform.microsoft.com/ are paused for updates until January 18 pending a site refresh. What to register for: https://vshow.on24.com/vshow/FY24_BACWeek/registration/23188: March 18-22, 2024 Join the conversation: https://www.yammer.com/dynamicsaxfeedbackprograms/#/threads/inGroup?type=in_group&feedId=169235218432&view=all What to watch: Tech Talk: https://powerplatformpartners.transform.microsoft.com/download/protected?assetname=protectedassets%2FDecember%2014%202023_Applied%20Skills%20and%20Talent%20Sourcing.zip&download=1&protected=1 What to download: https://aka.ms/AIMPartnerCatalog https://aka.ms/AIMPartnerCatalog%22%EF%B7%9FHYPERLINK%20%22https://powerplatformpartners.transform.microsoft.com/download/protected?assetname=protectedassets/Microsoft%20Copilot%20Studio%20-%20Implementation%20Guide.pptx&download=1&protected=1 https://dynamicspartners.transform.microsoft.com/download/protected?assetname=assets/BC%20Deployment%20Resources.zip&download=1&protected=1 https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets%2FFY24%20Cohort%20Sales%20Guide%20-%20Business%20Applications%20-%20Scale%20Business%20Operations.pptx&download=1&protected=1 Updated: http://aka.ms/bizappsisvbenefits Reminders: Register for the upcoming events! Webinars: FY24 Business Applications Partner Incentives Overview Calls: https://globalpbocomm.eventbuilder.com/event/80194?source=SP and https://globalpbocomm.eventbuilder.com/event/80198?source=SP https://aka.ms/BizApps-PartnerActivities Jan. 18 https://aka.ms/AIMwebinarSMB Trainings: https://aka.ms/SalesEnablementHub: Jan. 16-18 (PST) https://aka.ms/HVPadvanced Jan. 16-Feb. 27 https://vshow.on24.com/vshow/FY24_BADepth/registration/23174?partnerref=DP_BA_ORG_NL_MINDG Jan. 23-Jan. 25 https://aka.ms/AAlquzi Jan. 25, Mar. 21 https://aka.ms/SalesEnablementHub: Jan. 30-Feb. 1 (PST)Partner Opportunity to Influence the ISV Copilot Tooling Roadmap.
Microsoft Partners - We're sharing an opportunity for you to contribute to the Microsoft roadmap for tooling and capabilities that help ISVs build, deploy, and monitor Copilots. Voice your company's thoughts on what features and capabilities would help your company whether you're considering a custom Copilot or have already built one. Complete this survey (~5 mins) by EOD 11/22 to influence the roadmap. In this context, Copilot refers custom Copilots, Microsoft Copilots extensions, autonomous agents, and genAI infused Industry applications.
Is Co Pilot Pro available as a benefit for partners? We'd like to experiment and learn more
We have developed a chat based service desk application that integrates with MS Teams, leverages a lot of services via Azure Open AI, and routes to service desk agents (https://www.chimev5.com/). We also have a lot of customers who are starting to explore, and deploy, Copilot and Copilot Pro. We imagine that we may want to integrate with Copilot Pro and we'd like to deploy an internal instance, connect with some data providers, and generally consider integration avenues. Is Copilot Pro an available benefit as part of the MS Partner program? ThanksPartners - let's share ideas on Copilot! Event in Dallas and Virtually, June 27
Dallas IAMCP Chapter Meeting, "Your everyday AI companion" June 27 - Hybrid You're invited to join us in-person or virtually! IAMCP (International Association of Microsoft Channel Partners) TOLA Chapter (Texas, Oklahoma, Louisiana, Arkansas) rotates monthly and hosts chapter meetings in Austin, Houston and Dallas. All meetings are hybrid and anyone is welcome to attend, no matter where you are! Our June meeting will continue the conversation last month in Austin, about Copilot for Microsoft 365. Have you been using Copilot & AI? How has it impacted your business since then? How have your clients responded? Let's dig in and share ideas! Join us online or in-person (lunch included) in Dallas at the Microsoft office - 7000 State Highway 161 Irving, TX 75039 11:30am-1:00pm CST https://www.iamcp.org/events/EventDetails.aspx?id=1869330&group= Not a member of IAMCP? You can attend for $30 or, as a new member, join for $1 for your first 90 days! I myself have been a member of IAMCP for about 2+ years and I'm the Secretary of the Houston chapter. There are plenty of other virtual meetings every month covering all topics concerning partners. It's a great way to understand the ecosystem, how to gain designations and credentials, and find partner to partner opportunities.Partner Alert: Announcing Microsoft Dynamics 365 Contact Center
Summary On June 4 at the Customer Contact Week event, Microsoft announced the Microsoft Dynamics 365 Contact Center, which will become generally available (GA) on July 1, 2024. Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement and enables customers to keep their current CRM, whether Dynamics 365, Salesforce, or other custom CRMs. With this launch, Microsoft reaches the latest milestone in the journey toward modernizing customer service with generative AI throughout the contact center workflow—spanning the channels of communication, self-service, intelligent routing, agent-assisted service, and operations to help contact centers solve problems faster, empower agents, and reduce costs. Existing customers using the digital and voice channel add-ins with Dynamics 365 Customer Service will benefit from Dynamics 365 Contact Center and have a transition path to the new solution. Pricing and other information will be disclosed at GA. Microsoft Dynamics 365 Contact Center Dynamics 365 Contact Center is a contact center as a service (CCaaS) offering, enabling customers to bring the best of generative AI and omnichannel support to their contact center. Key capabilities include: Effortless self-service Customers have the freedom to engage in their channel of choice across voice, SMS, chat, email, and social media apps. Sophisticated pre-integrated copilots for digital channels drive context-aware, personalized conversations for rich self-service experiences. Provide a frictionless conversational IVR experience in real time through natural, human-like interactions. Accelerated human-assisted service Intelligent unified routing steers incoming requests that require a human touch to the agent best suited to help, enhancing service quality and minimizing wasted effort. Agents gain a 360-degree view of customers and AI tools for real-time sentiment analysis, translation, transcription, and more to help streamline service. Let Copilot automate repetitive agent tasks such as conversation summary, drafting emails, suggested responses, and knowledge search. Operational efficiency Generative AI based real-time reporting allows service leaders to optimize contact center operations across all support channels including their workforce. Maximize Copilot by connecting it to an organization’s existing data and business applications using more than 1,200 pre-built connectors that eliminate the need for expensive IT integration. Empower employee helpdesk and human resources functions using Microsoft Teams as a secure, integrated engagement channel. Call to Action Learn more about Dynamics 365 Contact Center and the value that it will provide to customers. Understand how this exciting news complements and reinforces Microsoft’s core strategy of landing Dynamics 365 Service solutions into every organization. In addition, the announcement is supported by promotion June 4-6 at Customer Contact Week (CCW) in Las Vegas, the largest contact center event in North America. Find more information on the Dynamics 365 Partner Hub Read the announcement on the official Microsoft blog for an overview of Microsoft’s offer and market viewpoint Leverage the following new partner assets now available in on Partner Hub: Microsoft Dynamics 365 Contact Center BDM Pitch Deck Microsoft Dynamics 365 Contact Center Demo video Microsoft Dynamics 365 Contact Center Sizzle video More resources will roll out aligned with GA on July 1st. Visit the Partner Hub for the latest updates Stay Connected with Business Applications Partner Resources NEW! Sign up for the Dynamics 365 and Power Platform Partner Newsletters Follow the Dynamics 365 and Power Platform partner LinkedIn channels Bookmark the Dynamics 365 and Power Platform Partner Hub pages Join and engage in the Business Applications Microsoft Partner CommunityBusiness Applications Partner News: Week of June 10
Check out this week's top resources to stay up-to-date on the latest Business Applications Partner News. Remember to sign up for the monthly Dynamics 365 and Power Platform partner pulse newsletters. What to register for: THIS WEEK! June 11 (IST) (BST): Dynamics 365 Supply Chain Management – Demand Planning Workshop June 14: Partner Activities Office Hours June 24-27: FY25 Partner Activities deep-dive webinar series MPPC 2024 Thru-Partner Demand Gen Initiative - Register for unique code for partners to potentially earn a free pass: aka.ms/MPPCPartnerRegRequest What to download: New/updated click through demos: Dynamics 365 Contact Center Demo Microsoft Copilot for Finance Traceability in Dynamics 365 Supply Chain Management Demand Planning Business Performance Planning Dynamics 365 product licensing deck What to review/like/share: FY25 Business Applications Partner Activities: Partner Alert Partner Blog LinkedIn update Dynamics 365 Contact Center Announcement Partner Alert LinkedIn update Sizzle video Pitch deck Demo video What to watch: May 30 Copilot Studio Partner Opportunity webinar (deck here) May Tech Talks: May 16: AI Library Creator Kit Module & CoE Starter Kit May 30 Power Pages EDM and BSv5 Migrations Reminders: Register for the upcoming partner events! Events: Save the date: Join us on July 11 for MCAPS Start for Partners July 22: Microsoft Partner FY25 GTM Launch Event for Business Applications Sep 18-20: Microsoft Power Platform Conference Trainings: Level Up Copilot Sales Champion training course (access code: MOKC-MCJB)Business Applications Partner News: Week of June 3
Check out this week's top resources to stay up-to-date on the latest Business Applications Partner News. Remember to sign up for the monthly Dynamics 365 and Power Platform partner pulse newsletters. What to register for: THIS WEEK! June 4-7 (IST), (BST): Accelerate Business Process Automation using Microsoft Power Platform Workshop June 14: Partner Activities Office Hours Sep 18-20: Microsoft Power Platform Conference What to download: Partner Value with Power Platform Guide - IDC whitepaper Updated Partner Activities POE templates: Envisioning Business Value Assessment Solution Assessment Tailored Demo Microsoft Copilot for Finance Partner Opportunity Deck Copilot in Dynamics 365 Customer Service Features deck What to review/like/share: Partner case study: RSM creates winning playbook for midmarket ERP cloud migration Partners delivering customer impact with Copilot Studio: LinkedIn | blog post What to watch: Build and scale your ERP migration strategy using this new video series: Program series overview Build your high-volume migration framework Develop your migration go-to market strategy Accelerate your migration sales Reminders: Register for the upcoming partner events! Events: July 22: Microsoft Partner FY25 GTM Launch Event for Business Applications Save the date: Join us on July 11 for MCAPS Start for Partners Trainings: June 11 (IST) (BST): Dynamics 365 Supply Chain Management – Demand Planning Workshop Level Up Copilot Sales Champion training course (access code: MOKC-MCJB)Business Applications Partner News: Week of May 28
Check out this week's top resources to stay up-to-date on the latest Business Applications Partner News. Remember to sign up for the monthly Dynamics 365 and Power Platform partner pulse newsletters. What to register for: THIS WEEK! May 28 (PDT): Optimizing Business Impact through the Microsoft Commercial Marketplace May 28-31 (PDT): Accelerate Business Process Automation using Microsoft Power Platform Workshop May 29: Microsoft AI Training Roadshows (Tokyo, Japan) May 30: Copilot Studio Partner Opportunity Webinar Closes May 31: Q4 Microsoft Catalyst Partner Training Save the date: Join us on July 11 for MCAPS Start for Partners What to download Microsoft Build 2024 assets: What's new for Copilot Studio - Build 2024 Copilot Studio Agents Vision Deck ISV Copilot datasheet Build 2024 ISV quotes What to review/like/share: Partner Alert: Microsoft Build Copilot Studio brings power of generative AI to ISV offerings: LinkedIn post | blog link Majesco creates AI-driven digital assistant with Copilot Studio: LinkedIn post | blog link Announcing Partner Center to certify and publish Power Platform Copilot connectors and plugins: LinkedIn | blog link Directions North America recap: LinkedIn | blog link Blog: Revolutionize the way you work with automation and AI What to watch: Microsoft Build replay Welcome to the future of automation with AI flows in Power Automate Automate your desktop with multi-modal AI Reminders: Register for the upcoming partner events! Events: June 4-7 (IST), (BST): Accelerate Business Process Automation using Microsoft Power Platform Workshop July 22: Microsoft Partner FY25 GTM Launch Event for Business Applications Trainings: June 11 (IST) (BST): Dynamics 365 Supply Chain Management – Demand Planning Workshop Level Up Copilot Sales Champion training course (access code: MOKC-MCJB) FY24 High Volume Acceleration Program (Advanced)
