Copilot in Word changed dramatically overnight and no longer provides the experience I paid to use
I am reporting a significant change that appears to be specific to Copilot in Word. Importantly, this is not a general Copilot account issue. The standalone Copilot app still contains my previous chat history, including chats that originated from Word before this change occurred. The problem appears to be isolated to the Word Copilot experience. Beginning on October 16-17, 2026, Copilot in Word changed dramatically: Previous Word Copilot chat history disappeared, leaving only newly created chats visible. Copilot in Word now states that it can only remember information within the current chat. Personalized preferences that previously carried across conversations no longer appear to work inside Word. The editing workflow has completely changed. Previously, Copilot presented one suggestion at a time inside a dedicated suggestion card. The prior interface used navigation arrows to cycle through alternatives and had clear Apply and Skip/Cancel actions. The new interface generates large numbered lists of suggestions and critiques instead of interactive rewrite cards. The writing assistance feels less natural, less personalized, and noticeably less human than before. The Copilot interface behavior and layout have also changed. My concern is not simply that the interface looks different. I upgraded my Microsoft 365 subscription to Premium primarily because of the Copilot experience in Word. I use Copilot heavily for editing school assignments and writing projects and often complete large amounts of work in a single session. The previous Word Copilot experience helped organize my writing, preserve my voice, and provide efficient rewrite suggestions without sounding like I ran my work through an AI bot. One of the main reasons I chose Copilot over competing AI tools is that it consistently felt more natural and more human when helping me edit and refine my work. The most significant change is not the appearance of the interface. The entire interaction style has changed. Previously, Copilot in Word felt like collaborating with an editor who reviewed my writing and helped improve it while preserving my voice. The new experience feels more like receiving an automated analysis report from a machine. Instead of helping me refine my writing through natural rewrites and conversational suggestions, it now generates long lists of critiques and recommendations. While those recommendations may be technically correct, they do not provide the same experience or value. They also do not consistently reflect the writing style, tone, and preferences that I had previously taught Copilot to remember. Instead of receiving rewrites that already sounded like my work, I now have to interpret the feedback and manually rewrite or adjust it so it sounds like me again. This adds additional effort and makes the editing process significantly less efficient than it was before. Because the standalone Copilot app still has my previous history, this appears to be a change in Word Copilot itself rather than an account-wide issue. I would like Microsoft to confirm: Whether Word Copilot was recently moved to a new experience or editing workflow. Whether the disappearance of all prior Word chat history is expected. Whether cross-chat personalization or memory behavior has changed. Whether the previous suggestion-card workflow, editing style, or interaction model can be restored or selected as an option. I understand that Copilot is an AI system, and I do not expect it to behave exactly like a human editor. However, one of the reasons I chose Copilot over competing tools was because it consistently helped me improve my writing while preserving my voice and reducing the amount of editing I had to do myself. After this update, I have found myself relying on Copilot less because it no longer provides the same level of personalized editing assistance, voice preservation, and workflow efficiency that I previously depended on. This change was immediately noticeable and has significantly reduced the value I receive from the Microsoft 365 subscription I purchased specifically to use Copilot in Word. I am not requesting new features. I am trying to understand whether this change was intentional, whether the previous Word Copilot experience is still available, and whether some of these issues may be related to the disappearance of my prior Word Copilot chat history and personalization. If most of these changes are the result of a history or personalization issue, I hope they can be resolved as quickly as possible so I can continue using Copilot the way I did before. However, if the behavior I am seeing is the result of a permanent redesign of the Word Copilot experience, I will need to reconsider whether maintaining my Microsoft 365 Premium subscription continues to provide the value that originally led me to purchase it.
Microsoft Copilot 365 Personal Premium limits
In my Copilot Notebook, I deliberately loaded 20 PDF files in order to test Copilot’s grounding behavior across the full set of available references. At the time this testing setup was created, 20 references represented the effective grounding limit described for Copilot Notebooks, meaning that these references were expected to form the source base used by Copilot when generating grounded responses. The references consisted of fully functional, original academic textbooks containing relevant and up-to-date scientific information, mostly published within the last ten years. Importantly, the sources do not differ from one another in terms of accessibility, file type, availability, or how they were added to the notebook. They are all PDF files, they are all available in the same environment, and there is no obvious difference in access conditions that would explain why some are consistently used while others are repeatedly treated as inaccessible, unavailable, summarized, or skipped. The purpose of the test was therefore not simply to see whether Copilot could access 20 files, but whether it could actually ground its answers in the complete reference set when explicitly instructed to analyze all available sources. Despite this, in approximately 99.9% of my tests, Copilot appears to ground its responses in only 3 to 5 of the 20 available references, often repeatedly using the same documents. When I ask what happened to the remaining sources, Copilot gives different explanations. Sometimes it says that it does not have access to certain files. Sometimes it says that it only received a summary of the file. Sometimes it says that a step involved in retrieving or processing the information failed. The way Copilot explains this often makes it sound as if access to the uploaded files depends on some external or intermediate system, rather than being something Copilot itself can directly control. This is difficult to understand from a user perspective because the files are already uploaded into the Copilot environment and were specifically provided as source material for analysis. The practical result is that a task explicitly requesting analysis of 20 sources often produces an answer based on only 3 to 5 of them. For academic or research use, this is a serious limitation. If 15 to 17 out of 20 carefully selected sources are not actually examined, then the final synthesis cannot realistically represent the full source base. This also creates uncertainty about what Copilot means when it claims to have used the provided materials. My question to Microsoft is: Is there a technical limit on how much information Copilot can actually retrieve, open, and analyze from uploaded files during a single task or session? If such a limit exists, what is that limit? And why, when 20 valid PDF sources are uploaded and Copilot is explicitly instructed to analyze all of them, does it so often appear to open only 3 to 5 files, while describing the others as inaccessible, summarized, or unavailable because some retrieval step failed?
copilot app is unable to edit an excel file and save a new version
I asked copilot to review an excel file I created and add worksheets with dashboard etc; it does the analysis, suggests the solution but when I ask to save a new edited version comes up with all kinds of limitations.. example of message : I need access to the physical workbook file in the execution workspace, not just the extracted workbook content that I can read. What I currently have is access to the contents of "book2" , including all sheets and rows What I do not have is a file path that allows me to save a modified workbook and return a new Excel file. This is exactly the distinction you were asking about earlier: ✅ I can inspect and analyse "book2". ✅ I can design the full V2 architecture you specified. ❌ In this session I cannot yet create and return the modified .xlsx because the actual uploaded file is not available in the workbook-editing workspace. I save files on OneDrive and have MS365 Family subscription , similar limitations with all MS files is it a licence issue?
Please Remove Daily Cap Usage for Free Copilot Text Chat
Dear Microsoft Copilot Team, I am writing to express my disappointment with the new daily usage caps on Microsoft Copilot, particularly for ordinary text-based conversations. In the past, I could use Copilot freely for everyday questions, learning, research, brainstorming, and general conversations without constantly worrying about reaching a daily limit. The newer restrictions have made the experience significantly more frustrating and less useful. I understand that running AI services requires computing resources and that Microsoft must manage operating costs. However, I believe ordinary text chat should remain uncapped, especially when it was previously possible to use Copilot much more freely. Text conversations are a fundamental part of the service, and users should not have to stop in the middle of a useful discussion because they have exhausted a daily allowance. The move toward a unified Copilot experience should make the product simpler, more consistent, and more useful—not make existing users feel that they have lost access to a service they have come to rely on. I am therefore asking Microsoft to: Remove daily usage caps entirely for ordinary text-based Copilot conversations, including for free users. Keep basic text chat freely accessible without arbitrary daily cutoffs or lengthy waiting periods. If stricter limits are necessary for resource-intensive features such as image generation or advanced research, apply those limits separately rather than restricting ordinary text conversations. Clearly communicate any usage policies and reconsider changes that negatively affect the experience of long-time users. Unlimited text chat would help preserve user trust, encourage continued engagement, and distinguish Copilot as an accessible AI assistant for everyone. Restricting basic conversations risks pushing loyal users toward competing services that offer a more suitable experience. I hope Microsoft will take this feedback seriously and reconsider the current daily cap policy. Please restore uncapped text chat so users can rely on Copilot whenever they need assistance, without worrying about running out of messages. People on Reddit and online have been criticizing these changes ever since Copilot was unified under one product between enterprise and personal, If you guys dont do anything now it might reduce user trust and might be bad business decisions so please fix Copilot Thank you for your time and consideration. I look forward to seeing Microsoft make Copilot more accessible and user-friendly again.
COPILOT DENIES ACCESS IN BETA VERSION
Hello, I am a Microsoft 365 Insider on the Beta Channel. I recently gained access to the multi-model preview features (Grok and Fable) in Word. While Word was open, my VPN accidentally connected to a restricted region (Russia). Shortly afterward, I was blocked from accessing Copilot and received the following error: "Copilot n’est pas disponible dans votre région." I have since permanently disabled the VPN and returned to my regular home network. However, whenever I rejoin the Beta Channel, the regional restriction immediately returns. I have already tried performing a clean installation of Office, verifying my Windows region settings, and resetting my privacy settings. Unfortunately, none of these steps has resolved the issue. Could this restriction be associated with an account-level setting or a server-side regional eligibility check? If so, is there an official troubleshooting procedure or a Microsoft support team that can review my account's eligibility and help restore access to the preview features? I would appreciate any guidance on how to resolve this issue. Thank you!رFix all annoying Copilot bugs
I’m experiencing an issue with Microsoft Edge on Android. Starting today (September 22, 2026), whenever I try to visit copilot.microsoft.com, Edge automatically redirects me to the Google Play Store to install the Copilot app. I prefer using Copilot in the browser and do not want to install the app. And even when i try to install the copilot app it does not let me do anything and thinks I need a license or subscription to access it like copilot is litterly supposed to be free and also even when i try to get rid of the app redirection it for some dumb reason it redirects me to from copilot.microsoft.com to copilot.com and they put in restrictions like after a lot of chats you must wait for a specific time period and a couple months ago you guys removed the ability to use copilot without registration like come on that is so dumb I want Microsoft Copilot to be fixed revert how copilot was before how is this consumer friendly
