Grounding Changes for Copilot in Outlook
Ever since I've had a cull Copilot licence I've used prompts to summarise emails in my outlook folders. It's always worked well until 1-2 weeks ago when it's returning content outside the selected folder and or only reviewing a few of the emails in the selected folder. I've revised and reverse engineered the prompt but it's still not working and more worryingly it gives a variation every time. Does anyone know why this is happening or the workaround? Ultimately all I want it to do is summarise each email and drop all the emails into a table.Copilot Chat vsus. Microsoft 365 Copilot What's the difference?
While their names sound similar at first glance - Microsoft 365 Copilot and Microsoft 365 Copilot Chat - they differ in several aspects. And more importantly, one can't be without another. What is Microsoft 365 Copilot Chat? First since first. Microsoft 365 Copilot Chat is also called Copilot Chat. Copilot Chat generates answers based on web content, while Microsoft 365 Copilot is also grounded on users' data, like emails, meetings, files, and more. Since January 15, Microsoft 365 Copilot Chat is available for everyone. Everyone in organizations. Also customers with a Microsoft 365 Business Basic subscriptions can enjoy using Copilot Chat securily. The screenshot below shows how Copilot Chat looks like and highlights its main capabilities. Note that EDP - Enterprise Data Protection is available. What is Microsoft 365 Copilot? Microsoft 365 Copilot is an add-on available for specific Microsoft 365 Subscriptions: Microsoft 365 E3, E5, A3, A5, and Business Standard & Premium. It includes Copilot Chat in addition to other Copilot features: Microsoft 365 Copilot also includes a chat grounded on users' meetings, emails, chats, and documents. It integrates into Microsoft 365 apps, like Outlook, Teams, Word, Excel, and more. It brings the capability to create agents and additional Copilot management features such as SharePoint Advanced Management and Copilot Dashboard. The screenshot below shows how the Copilot chat experience for those users who got the Microsoft 365 Copilot license. Note that EDP - Enterprise Data Protection is available here too. Copilot Chat can be pinned in MS Teams and MS Outlook as App. How can I access Microsoft 365 Copilot Chat? Copilot Chat is nowadays accessible via m365copilot.com using your Entra account. In contrast to Microsoft 365 Copilot licensed users, Microsoft 365 Copilot Chat users cannot see, by default, Copilot Chat pinned on the Microsoft 365 homepage. Microsoft 365 Copilot Administrators will have to pin the chat in the admin center so it is easy for Copilot Chat users to access it. What's the difference? There are some aspects, such as licensing requirements, subscription fees, data sources, or access to organization content, that determine the differences between Copilot Chat and Microsoft 365 Copilot. I have listed it in the screenshot below. 👇 Image showing a 3-column table: Aspect, Microsoft 365 Copilot Chat, and Microsoft 365 Copilot.What’s new in Copilot Chat quality roadmap — February 2026
We’re building Copilot Chat in the open. Every month we publish a quality roadmap that turns what we learn from customer feedback into improvements that make Copilot Chat’s responses more accurate, complete, relevant, and useful. Features shown here are available at no additional cost to users with a qualifying Microsoft 365 or Office 365 license. February Highlights: 🚀 Discover What’s New: Try the latest quality features today Summarize emails in one click: Open Copilot from Outlook and click the ‘Summarize’ button to instantly summarize the email you’re reading. 🚧 What’s Next: Explore upcoming quality features in development Create higher quality images faster: Create higher quality images faster using the new GPT-Image-1.5 model. (This functionality will provide parity with ChatGPT free.) 📌 Bookmark the monthly Copilot Chat quality roadmap and tell us what you want to see next: https://aka.ms/copilotchatroadmapNot able to continue editing in Outlook
Hi all, I start interacting with M365 Copilot Chat and then I want to proceed editing in Outlook. When trying to edit I get the following message in outlook. (sorry in Spanish, but basically says i don't have Copilot). I checked admin configuration and not sure what´s wrong. I have the paid licence, etc. Any help is appreciated. Thanks
Change Default for Copilot Automatic Room Rebooking Setting in Outlook?
My users with Microsoft 365 Copilot licenses have noticed a newer feature that automatically rebooks meetings with an alternate room if the selected room is unavailable. It appears that this setting is on by default and can be turned off on a per case basis when a new meeting event is being scheduled. Is there a way to turn it off by default and allow people to enable it when a new calendar item is being created instead? Here is what it looks like for me in Outlook. I can click on Edit from the new meeting window and turn it off for a single event. I haven't found a way to change that default behavior. Has anyone found a way to adjust this? Thank you! Brian
Whom to contact.
Hi, My name is Sam. I have been using the free version of Copilot for almost a week now, but the system is too limited for the work I am doing. Using the Copilot though, I have created a formal comprehensive request for access to higher powered A.I. What I do not know is who to send it too. If anyone can provide relevant information, that would be greatly appreciated.Copilot in MS365 not available with one account on one Mac
I am stumped as to why my wife cannot see Copilot in the menu bar of any MS 365 app on her laptop. She is part of the family plan, and I have confirmed that her subscription credentials allow her to use Copilot. The MS apps are at the latest version, along with macOS. Scenario 1: When my wife uses her MS credentials to log in to any MS 365 app on her laptop, Copilot does not appear in the menu bar. When I log her out of MS 365 and log in with my credentials on her laptop, the Copilot appears on the menu bar. She can run the standalone Copilot app on her laptop using her credentials. Scenario 2: When my wife uses her MS credentials to log in to any MS 365 app on my laptop, Copilot appears in the menu bar. I can't tell what is preventing Copilot from appearing in MS 365 on my wife's laptop when she is using her credentials.Copilot missing in Word, Excel and PowerPoint desktop apps of some users
Hi Everyone, At my company we're setting up copilot. After allowing access through the Admin Centers we've encountered various oddities. Some users can use the sharepoint/onedrive search functionality. But most can't. Some users have the Copilot button in some of their apps. There is no consistency in which app they get it. Some have it in word, others in excel, some in multiple, some in none. A handful of users have Copilot in all apps. Things like transcribe work fine everywhere. We switched intune to push Office apps with Current Channel instead of Semi-Annual, to no avail. We use M365 Business premium with the Teams phone standard addon.Copilot Chat + Outlook: Email Summary Behavior
Sharing my discoveries. Copilot Chat is available to Microsoft 365 work or school accounts. Using Summarize this email in Outlook saves each summary as a Copilot Chat conversation, which can clutter Chat History. There’s no bulk delete; chats must be removed one at a time. This is expected behavior. Using Temporary Chat for one-time summaries helps keep Chat History clean. Impacted users: Outlook + Copilot Chat (no add-on license required) 📹 Video walkthrough and 📝 blog post . If you find this information helpful, please mark it as the best solution to assist others. #traccreations4e-p25 1/28/2026
📌 Enhancing Arabic Language Support and Multilingual Intent Accuracy in Microsoft 365 Copilot
Hello Microsoft 365 Copilot Team, I would like to submit a formal proposal requesting an enhancement to the Arabic language experience and the multilingual intent-handling capabilities within Microsoft 365 Copilot. This proposal is based on practical observations across real usage scenarios in environments where users actively switch between Arabic and English for daily productivity tasks. 1. Background and Context Microsoft 365 Copilot has demonstrated exceptional performance in English-language workflows. However, in regions such as the Middle East—where a significant portion of users operate in bilingual environments—there remain notable gaps in language interpretation, UI localization, and multilingual intent retention. Enhancing Arabic language capabilities would meaningfully improve accessibility and align Copilot with the linguistic diversity of Microsoft’s global user base. 2. Observed Challenges in Current Behavior While Copilot excels in English, several recurring issues appear when interacting in Arabic or mixed Arabic–English contexts, including: Limited accuracy in understanding complex Arabic phrasing Reduced reliability when maintaining intent after switching languages within a single prompt Lower naturalness and structure in Arabic text generation when compared to English output Restricted availability of Arabic UI options for Copilot-specific interfaces Occasional misinterpretation of instructions containing blended terminology (Arabic user phrasing + English technical terms) These challenges collectively impact productivity and consistency for users who depend on Arabic as a primary working language. 3. Proposed Enhancements To ensure a more inclusive and reliable multilingual experience, the following improvements are recommended: 3.1 Full Arabic UI Support Across Copilot Surfaces Enable comprehensive Arabic interface options in all Copilot experiences, including Word, Excel, Outlook, Teams, and online applications. 3.2 Improved Arabic Natural Language Processing Enhance Copilot’s ability to understand and process Arabic grammar structures, context, dialectal variations, and hybrid Arabic–English prompts. 3.3 High‑Quality Arabic Text Generation Ensure outputs are clear, natural, and aligned with the stylistic expectations of native Arabic-speaking users. 3.4 Intelligent Multilingual Context Preservation Implement mechanisms that allow Copilot to maintain accurate intent when users transition between languages within the same instruction. 3.5 User‑Controlled Language Preference Settings Provide configurable options enabling users to define preferred input and output languages on a per-application or global basis. 4. Anticipated Benefits Implementing these enhancements is expected to: Improve overall accessibility for Arabic-speaking users Strengthen productivity across bilingual workflows Expand the suitability of Copilot for enterprise and governmental organizations operating in Arabic-speaking regions Increase adoption and satisfaction within a key growth market Align Copilot’s capabilities with diverse global language expectations These improvements would strongly support Microsoft’s broader mission of delivering inclusive, globally relevant AI-driven experiences. 5. Closing Statement Thank you for taking the time to review this proposal. Advancing Arabic language support and strengthening multilingual intent handling would provide significant value to a large and growing segment of Microsoft 365 users. I appreciate your continued commitment to improving the Copilot experience for users worldwide.
