New Teams Client Secondary Ringer Option Missing
New Teams client updated to version 23217.806.2340.1703. (client version is 49/23080601422.) today, secondary ringer which was set as inbuilt sound card no longer rings and I'm unable to set as option is no longer available in Settings > Devices. Checking Tech Community previous discussion that secondary ringer wasn't available on the early builds of the New Teams client but option was added later. Why has this now been removed or is there another way of setting this feature? For our organisation this is a deal breaker for our customer service and support desk team as they need this for call recognition in a noisy office or when working from home, not sure why Microsoft delayed this or have removed/broken secondary ringer.
Teams call not going on-hold when receiving and answering calls
I'm facing a major issue on my Pixel 6 pro where when I'm in a teams meeting or call I continued to receive mobile voice calls wihout teams call getting on hold. Also when I answer the voice call I hear both voice call and the meeting which I have to hangup on of the calls. Is there any method to fix this? on my previous phones I didn't have this issue.
Can't make calls from CE CRM on Teams Preview
It asks you 'Would you like to call this number?' nothing happens when 'Call' is selected. We use Customer Engagement and Teams to make our calls, the team has reverted back to the previous version of Teams, the only work around is to copy the number off the CRM and paste it into Teams. Is anyone else having this issue?
Teams answer button
Hi, I have seen this asked a few times but don't see any answers. When someone calls me on Teams I get no option to answer the call. If I press ctrl-Shift-S, the call is answered but there is no popup. Seems to be okay when from someone internal. But other internal users have no issues. I’ve checked all settings I can think of but they look fine. Any suggestions?
Labeling Calls in Microsoft Teams
Hello, I am tracking my employee's calls, and I want them to start labelling/classifying/Tagging calls into bins, for example if Lauren made a call, I want a way for her to mark the call so I can know if it was a personal call or a work call or a customer call etc etc...How to redirect calls in Teams if you are "busy on the phone"
Hi everybody, is there a possibility to set up the call forwarding in the Call Center feature to a way, that "busy" is considered "busy on the phone"(an agent actually talking to somebody) and not the status "busy in the agents calendar" for an event. This means the Agent has an calendar entry with the status "busy" but is actually free for phone calls, It's just that Teams is considering the Outlook event as a "busy" block?! Can this be circumvented somehow, so that Teams considers "busy" only "user is actually busy on the phone"? Best regards, Matthias
