calls

26 Topics

Phone link says I already have the phone set-up with another app
The Phone Link on the computer is where the issues are and under Calls I have lost the ability to use the phone feature. I've followed calls troubleshooting. I removed all Bluetooth apps including unpairs. This didn't fix the issue. I've terminated, repaired, and reset then I cleared these again and uninstalled. Redownloaded it from the Microsoft store and still cannot connect. Microsoft store and Windows Updates are up to date. On the Samsung S20fe phone I've cleared Link to Windows/Link to Windows Service. The phone is all up to date Update: The issue is happening as soon as I confirm the pin with the computer and phone to connect to calls. It will then say that I have another device linked using Bluetooth. Phone info: Galaxy S20 FE 5G Model: SM-G781U One UI Version: 5.0 Android Version: 13 Computer info: HP Envy TE 01-1177c Device name DESKTOP-xxxxx Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz Installed RAM 32.0 GB (31.9 GB usable) System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 11 Home Version 22H2 Installed on ‎10/‎2/‎2022 OS build 22623.1325 Experience Windows Feature Experience Pack 1000.22639.1000.0 Additional message: Please note: Microsoft Support on Twitter referred me to leave the message in the forum about the issue. Quick update: Feedback hub removes just as fast as when it is posted.
Solved
albiekOH330
Jul 01, 2025 Place Windows Insider Program
15KViews
2likes
35Comments
New Teams Client Secondary Ringer Option Missing
New Teams client updated to version 23217.806.2340.1703. (client version is 49/23080601422.) today, secondary ringer which was set as inbuilt sound card no longer rings and I'm unable to set as option is no longer available in Settings > Devices. Checking Tech Community previous discussion that secondary ringer wasn't available on the early builds of the New Teams client but option was added later. Why has this now been removed or is there another way of setting this feature? For our organisation this is a deal breaker for our customer service and support desk team as they need this for call recognition in a noisy office or when working from home, not sure why Microsoft delayed this or have removed/broken secondary ringer.
Nathaniel_Goss
Apr 04, 2025 Place Microsoft Teams
6.3KViews
0likes
4Comments
Teams call not going on-hold when receiving and answering calls
I'm facing a major issue on my Pixel 6 pro where when I'm in a teams meeting or call I continued to receive mobile voice calls wihout teams call getting on hold. Also when I answer the voice call I hear both voice call and the meeting which I have to hangup on of the calls. Is there any method to fix this? on my previous phones I didn't have this issue.
dtaluthge
Aug 17, 2023 Place Microsoft Teams
1KViews
0likes
1Comment
Can't make calls from CE CRM on Teams Preview
It asks you 'Would you like to call this number?' nothing happens when 'Call' is selected. We use Customer Engagement and Teams to make our calls, the team has reverted back to the previous version of Teams, the only work around is to copy the number off the CRM and paste it into Teams. Is anyone else having this issue?
ChrisNakedSolar
Jun 22, 2023 Place Microsoft Teams Public Preview & Targeted Release
744Views
0likes
2Comments
Missing Call History on New Teams
Recently we enabled the New teams to turn on, we realize it is still missing a few features, such as third party apps, but we were surprised to see the Call history gone too. Is that something that is coming in the future after its out of preview mode? We are using New Teams version 23075.1005.1963.5058. Client version 49/23031610023. Regular teams had Calls on the left tab under calendar and we could see call history and such. Hopefully this is a feature we can either turn back on or is coming soon. Thank you
Solved
Jordan_Stewart
Apr 04, 2023 Place Microsoft Teams Public Preview & Targeted Release
2.9KViews
0likes
1Comment
M1 Macbook Pro - Monterey - Teams Calls Consistently Disconnecting
Hello! I have both a personal M1 ( Max ) Macbook and a work issued M1 ( Pro ) Macbook, and have noticed on both that with a fresh install of teams, running against Apple Silicon, Rosetta, running in Chrome Web and Edge Web, that Teams constantly disconnects from and reconnects to calls, making meetings very difficult. The activity monitor never seems to show any spikes or drops when ever these events occur, it simply seems to lose the call then 6 seconds later recovers. Specs: Macbook Pro - M1 Pro - 32gb - Monterey ( 12.6.1 ) Microsoft Teams Version 1.5.00.26358 Any help would be appreciated, Dom
Solved
Dominic_Jomaa
Jan 19, 2023 Place Microsoft Teams
3.2KViews
0likes
4Comments
Teams answer button
Hi, I have seen this asked a few times but don't see any answers. When someone calls me on Teams I get no option to answer the call. If I press ctrl-Shift-S, the call is answered but there is no popup. Seems to be okay when from someone internal. But other internal users have no issues. I’ve checked all settings I can think of but they look fine. Any suggestions?
kroc_kroc
Jan 09, 2023 Place Microsoft Teams
9.5KViews
0likes
8Comments
Video/Audio calls not working
Hi Team Since 2 weeks I have troubles with calls (video/audio) on TEAMS (desktop version): When I call, I get this error message (I can't attach screen shots): Sorry, we couldn't connect you When anyone calls me it goes straight away to the voicemail box even if my TEAMS is active and online. I don't see any incoming calls(audio/video) I noticed also that : - I see missed calls after that on my desk version for the call I didn't see. - Even when my desk TEAMS is active, I still get TEAMS calls on my cell - If I disable notification on my TEAMS on my cell, I still don't get any call on TEAMS on my desk - The web version is working on my desk but I can't use it because the share screen is too small. This is what I've done so far: - I made sure my Windows 10 is up to date (10.0.19044) - I made sure TEAM is up to date as well : 1.5.00.28567 - I restarted the computer - I deleted all TEAMS cache %appdata%\Microsoft\Teams - Uninstall and install TEAMS from scratch - I made sure that the option Calls ring me is selected on TEAMS on my desk - I made sure that the option When active on desktop is blocked on my TEAM on my cell (Notification\Block notification ) - I made sure that in Office 365 administration center, coexistence mode is set to Teams Only - I made sure that in Office 365 administration center, the voice routing is by default (same as my colleagues) Regards
Solved
Samir_Benkhellat
Dec 02, 2022 Place Microsoft Teams
3.1KViews
0likes
5Comments
Labeling Calls in Microsoft Teams
Hello, I am tracking my employee's calls, and I want them to start labelling/classifying/Tagging calls into bins, for example if Lauren made a call, I want a way for her to mark the call so I can know if it was a personal call or a work call or a customer call etc etc...
Wael_Shannak
Jul 06, 2022 Place Microsoft Teams
1KViews
0likes
1Comment
How to redirect calls in Teams if you are "busy on the phone"
Hi everybody, is there a possibility to set up the call forwarding in the Call Center feature to a way, that "busy" is considered "busy on the phone"(an agent actually talking to somebody) and not the status "busy in the agents calendar" for an event. This means the Agent has an calendar entry with the status "busy" but is actually free for phone calls, It's just that Teams is considering the Outlook event as a "busy" block?! Can this be circumvented somehow, so that Teams considers "busy" only "user is actually busy on the phone"? Best regards, Matthias
MatthiasP
Mar 08, 2022 Place Microsoft Teams
9.9KViews
1like
3Comments