Forum Discussion
Samir_Benkhellat
Nov 10, 2022Copper Contributor
Video/Audio calls not working
Hi Team
Since 2 weeks I have troubles with calls (video/audio) on TEAMS (desktop version):
When I call, I get this error message (I can't attach screen shots):
Sorry, we couldn't connect you
When anyone calls me it goes straight away to the voicemail box even if my TEAMS is active and online. I don't see any incoming calls(audio/video)
I noticed also that :
- I see missed calls after that on my desk version for the call I didn't see.
- Even when my desk TEAMS is active, I still get TEAMS calls on my cell
- If I disable notification on my TEAMS on my cell, I still don't get any call on TEAMS on my desk
- The web version is working on my desk but I can't use it because the share screen is too small.
This is what I've done so far:
- I made sure my Windows 10 is up to date (10.0.19044)
- I made sure TEAM is up to date as well : 1.5.00.28567
- I restarted the computer
- I deleted all TEAMS cache %appdata%\Microsoft\Teams
- Uninstall and install TEAMS from scratch
- I made sure that the option Calls ring me is selected on TEAMS on my desk
- I made sure that the option When active on desktop is blocked on my TEAM on my cell (Notification\Block notification )
- I made sure that in Office 365 administration center, coexistence mode is set to Teams Only
- I made sure that in Office 365 administration center, the voice routing is by default (same as my colleagues)
Regards
Samir_Benkhellat So you reinstalled the Windows operating system completely, and now it works? Glad it works now!
- roman_frillarte
Microsoft
Are you still encountering this issue? Also, does this happen in the Teams web client?- Samir_BenkhellatCopper Contributorroman_frillarte
As I didn't receive any helpful reply so I reinstalled windows and now it works
rergarding your request, Yes it was working on the web version but not on the desktop one.- roman_frillarte
Microsoft
Samir_Benkhellat So you reinstalled the Windows operating system completely, and now it works? Glad it works now!
- rachelgomez161999Iron ContributorIf others can't hear you in Teams calls and meetings, you might be having a problem with your microphone.
Here's how to check:
Open System Preferences.
Select Security & Privacy.
Under Privacy, choose Microphone on the left.
Make sure Microsoft Teams is selected.
Close all apps and restart your device.
Greeting,
Rachel Gomez- Samir_BenkhellatCopper Contributor
I don't reach this step: I'm not able to make or receive any video/audio calls.So my calls fails right a way
It's not the fact that I can't hear/see them or they can't hear/see me.