Notification Experience in Viva Engage
Our company has recently adopted Viva Engage, and we've been receiving a lot of feedback from our users regarding the notification system, particularly around how it affects their ability to stay informed without being overwhelmed. We have also noticed a significant reduction in engagement from users since moving from WorkPlace to Viva Engage. Here are the main concerns we've encountered: Users who have email notifications enabled are receiving far too many alerts. Many have expressed a desire to receive email notifications only for new posts, not for every comment or reply. Those who have turned off email notifications often forget to check Viva Engage because the only way to see new activity is to manually open the app and check The app icon doesn’t show any indication of new activity. We have not adopted using the announcement feature and we don't intend to as: Only defined community specialists and admins are allowed to use this feature and we do not want to make every employee a specialist/admin for every Engage Community It requires people to remember to use the feature for every new post There are no pop-up notifications like in Microsoft Teams. The counter in Viva Engage shows updates for both new posts and comments, which many users find distracting. They would prefer to have the option to see in-app counters only for new posts, not for every interaction. I have seen people suggest the following workaround: manually unfollowing each post to avoid comment notifications. This solution is not scalable or user-friendly IMO. A more elegant solution would be to reverse the logic: users should only receive comment notifications if they choose to follow a post. Suggested Improvements: Add granular notification settings (e.g., toggle for “new posts only” vs. “all activity”). Introduce pop-up notifications for new posts, similar to Teams. Allow users to follow posts only if they want updates, rather than being auto-subscribed. Improve visual indicators on the app icon to show unread activity. We believe these changes would significantly improve the user experience and help drive engagement without overwhelming users. Has anyone else faced similar issues? Would love to hear your thoughts or if Microsoft has any updates planned in this area. Thanks!
Shopify Campaign Buy X Get Y fullfillment.
Hi, I understand from an article that campaign articles Buy X Get Y (campaign items) in Shopify must currently be fulfilled manually. But I’m wondering if anyone has found a workaround for this limitation. Specifically: - Is it possible to adjust the Shopify Connector so that the fulfillment process can be automated? - Alternatively, can we fulfill the order in Business Central and then have that fulfillment successfully sync back to Shopify? Here’s what I’ve found so far: - There is a synchronization function in Business Central: Sync Shipments to Shopify. - The Sales Shipment Line (Table 111) in BC has a row number that matches with the Shopify Order Line (Table 30119). - However, the Shopify Fulfillment Order Line (Table 30144) does not have a row number that links back to the Shopify Order Line (30119). This creates a problem: If the order contains both “normal” items and campaign items, then the normal items are fulfilled as expected. But the campaign items are ignored during the fulfillment process, because of the Shopify Product IDs and Variant IDs are identical. Has anyone found a way to handle this? Maybe through a modification of the connector? Or another method to make sure campaign items also get fulfilled automatically when syncing shipments from BC to Shopify? Any tips, experiences, or suggestions would be greatly appreciated!Adding external guest users
Hi, New to Viva and have a question about external/guest users. We are trying to add external users from multiple companies into select communities. A test external user has been created and accepted a B2B invitation, but there is no option to add the user into any communities by the community admin. What is the correct way to go about adding external users in Native mode?
Usage Of Custom Email Domain for Viva Engage communications
Can you use a custom domain for all Viva Engage communications? Currently there's security concerns that emails from Viva Engage can not be allow listed since they use the same domain other tenants use. We have security concerns this maybe exploited by attackers looking to exploit the platform in malicious email attacks. What controls are there (if any) to send engagements from our custom accepted domain for the tenant so our cybersecurity teams don't have security concerns? Also can you provide documentation that keeps the platform from being exploited by a threat actors from targeting other Microsoft 365 tenants? What controls have been implemented to keep this from being active exploited? Or has this been considered? This has legitimate concerns from our cybersecurity teams. Defender 365 solutions are not an acceptable answer.Troubles with Embedded Viva Engage
Hello ! I am currently working on a platform for my organization, and I found a way to embed viva engage "officially" : https://engage.cloud.microsoft/embed/widget?domainRedirect=true The problem I have is that it seems I can't publish a "normal" post (seems I can ask questions, but not open a discussion). More, pictures aren't available into the feed. Any idea why ? Is the iframe limited ? Do I have to open some rights into Azure first ? Or is there an other way to embed properly Engage, to have a seamless experience ? Thanks a lot for your help ! XavierMigration from Workplace to Viva Engage
We are in the process of transitioning from Workplace to Viva Engage and have obtained JSON files from Workplace. How can we upload them while ensuring that all posts and pictures retain their original timestamps for a smooth migration experience for end users? Is there any documentation as how do we upload JSON to Microsoft sharepoint?
