authentication
710 TopicsLocked Out of Global Admin – Lost Authenticator – Case 2602060010000939 – Need Escalation
I am locked out of my Global Administrator account because my phone broke on February 5, 2026 and I no longer have access to Microsoft Authenticator. There is no alternative authentication method configured. Case ID: 2602060010000939. I contacted support on February 6 and the ticket was set as Severity C with an 8-hour response expectation. After several days, I have only received generic replies and no contact from an engineer. This account is critical for my business operations, and I have now been without access for five days. I understand it was my responsibility to maintain backup methods, but I urgently need help from Microsoft to recover access. Please contact me. Samuel LeoSolved24Views0likes1CommentOrphaned TPM-bound Entra Workplace Join device — no tenant access, backend deletion required
I have a personal Windows device that remains stuck in a TPM-protected Workplace Join to a former Microsoft Entra ID tenant. I no longer have tenant access and am not an admin. Local remediation completed: - dsregcmd /leave executed as SYSTEM - All MS-Organization / AAD certificates removed - Device still reports WorkplaceJoined : YES Azure Support ticket creation fails with: AADSTS160021 – interaction_required Application requested a user session which does not exist. Tenant inaccessible / user not present in tenant. This is an orphaned Entra ID device object. Requesting guidance or escalation for backend deletion. Tenant ID: 99f9b903-8447-4711-a2df-c5bd1ad1adf7 Device ID: f47987f4-a20b-4c34-a5f7-40ab0f593c6c1View0likes0CommentsEntra Enterprise apps and App registrations - Global Secure Access - Conditional Access Block
I am working on a rollout for Global Secure Access and ran into an issue with Entra Enterprise apps setup in the tenant. With Global Secure Access I have a Conditional Access Policy set to Block access to All Resources excluding some resources like Intune and Defender tap required for mobile setup. When I added an administrator account which had done some Enterprise application setup and authorization for various third-party applications, those third-party applications stopped working with failed logins indicating token access issues. Upon review I found the majority of applications to be using client secret authentication with this administrator account as the authorizer. My limited knowledge of Enterprise apps leads me to believe this client secret is an application password that the third-party uses to keep generating tokens based on the authorizing account. My questions surrounding this setup and further understanding are mainly in relation to how Enterprise apps and app registrations authenticate, as well as user authentication directly. 1. How does the token authorization work? Does the application just use the client secret to authenticate as the user who authorized it to generate an access token? Why does MFA requirements and changing passwords not affect this but specific Block policy does? 2. What are best practices in relation to authorizing third-party applications? My thoughts are a dedicated account to authorize applications when needed. 3. How will this work with applications regular users use? Say a user has a digital notebook that syncs with their OneNote or a calendar app that syncs calendars between Outlook and their website. Do these applications also use client secrets with the user's token and will break when added to the GSA setup I have? Is the only way around this to authorize with an admin account for token issuance? Thank you for your time reading this and any insight you may have for any of the questions or ideas mentioned.70Views0likes1CommentExternal (guest) users can't access my registered application
We have a FileMaker application registered with Entra ID, using OAuth, for internal and external (guests) users in my organization. Since January 19th, external users have been encountering a different authentication process, which results in a 404 error (see images below). No changes were made to the Entra ID or the application configurations before this change in behaviour. It seems that logging in to a personal account results in an incorrect token for the redirect URL, which does not happen when logging in with organizational accounts.475Views0likes1CommentMicrosoft Feedback Portal account issue
I changed my Microsoft email a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this? This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform."41Views0likes2CommentsMFA Enabled> conditional MFA policy setup > not prompting users to authenticate
I pulled a report in Entra that shows users with no MFA authentication methods setup, but we have a conditional mfa policy setup that should enforce MFA. I have worked with a user showing on the report. Their PC is joined in entra and managed Intune. I have revoked the user session reset his MFA still the user is able to sign in to his pc with his windows hello pin or his 0365 credentials without being prompted for MFA registration authentication setup...any help2.1KViews1like3CommentsExcel authentication token reuse for access to Log Analytics
I have noticed that Excel is not able to reuse the authentication token when accessing Log Analytics workspaces if an expired token was renewed for a single sheet in a workbook. Scenario: 1 workbook with 1+ worksheets Each worksheet is a different query to LA (KQL query displayed in Excel for ease and consolidation) Access to LA is protected by the usual access controls (Conditional Access; Security Reader role + Session control) After a period of time, session and token expire and require renewal User receives a prompt stating the token has expired and needs to be renew User clicks on "Sign-in" and successfully completes the prompts (u/n+pwd+MFA) Expected result: The new token will be reused for subsequent connections to LA within the same workbook Actual result: User is prompted to re-authenticate for each and every connection in the workbook resulting in as many auth requests as there are connections Workaround: After successfully completing the first auth request, close Excel and re-open it and run "Refresh all" This successfully completes refresh of all data without any additional re-auth requests Is this behaviour by design or due to a configuration? Is there a way to address this so that the first token is re-used by all other connections without having to close and reopen the workbook?Solved72Views0likes2CommentsMicrosoft Feedback Portal account is not working
I changed my Microsoft password a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this?" This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform. "30Views0likes1CommentAADSTS50105 error message is unreadable for end users — UX improvement suggestion
1. What’s wrong with the current error message a. It’s written for administrators, not users The message exposes: Internal system names (AADSTS50105) GUIDs (aaaabbbb-cccc-dddd-eeee-ffff01234567) Identity provider jargon (“direct member of a group with access”) None of this helps the person who sees the error decide what to do next. b. The actual problem is buried in a wall of text The real issue is simply: You don’t have permission to access this app. Instead, the message forces users to: Read a long paragraph Decode domain-specific language Guess which part matters Cognitively, this is high effort for low payoff. c. “Contact your administrator” is vague and unhelpful Users ask: Which administrator? IT? Security? App owner? Their manager? What should they say? Without context, users either: Ignore the error Forward screenshots randomly Open the wrong support ticket d. Error codes without guidance increase support load AADSTS50105 may be meaningful internally, but: Users don’t know whether to Google it Support teams receive unclear tickets (“it doesn’t work”) This paradoxically raises support cost instead of lowering it. 2. What a better error message should do A good error message answers four questions in order: What happened? Why did it happen (in plain language)? What can the user do next? Who specifically can help? And it does so in under 30 seconds of reading time. 3. Example of a much better error message You don’t have access to [APPLICATION] Your account (email address removed for privacy reasons) isn’t currently authorized to use [APPLICATION]. This usually means: You haven’t been added to the required security group, or Access hasn’t been requested or approved yet. What to do next If you believe you should have access, contact IT Service Desk or your [APPLICATION] owner and request access. Helpful details to include in your request Application name: [APPLICATION] Your email: email address removed for privacy reasons Error reference: Access not assigned (Error ID: AADSTS50105 — for IT use) 4. Optional but high-impact improvement: Add a “Request Access” button or link One-click takes users to: ServiceNow / Jira / internal form Auto-populates app name and user email Administrators configure support link when configuring the application21Views0likes0CommentsMy Azure login is stuck at MFA and cannot proceed
In August, I was still able to log in to Azure, and by logging in through GitHub I could bypass 2FA. But now, no matter how I try, logging in via GitHub always requires 2FA. I can’t access my Azure account anymore—nothing works. The system prompts me to use Microsoft Authenticator to confirm a two-digit code in real time. My Microsoft Authenticator on my iPhone is logged into the same Microsoft account, but I’m not receiving any verification requests for Azure login. No matter how much I refresh, nothing shows up. I’ve already updated the Microsoft Authenticator app to the latest version from the App Store. However, my personal Microsoft account works fine and can log in without any issues.204Views0likes2Comments