Forum Discussion
Locked out from O365 admin account
Hi!
I am locked out from my non-protif organizations O365 admin-account.
When trying to login, it ask for the authenticator code, but my authenticator app tells me to login and to login it needs an authenticator code.....
I cant contact the O365 support since I cannot login.
I found a phone number and talked to some AI bot, but it could not understand when I said the domain name of our organization and shut me down after 3 attempts.
So - I have no way to login and handle my organizations account. Can someone please advice how to solve this, or how to get in touch with an actual human being in O365 support???
1 Reply
Hello,
I'm sorry to hear that you've been locked out of your tenant due to MFA. Based on my experience as a Microsoft Data Protection Engineer, I can assure you that this issue can be resolved through Microsoft Support, as they have the ability to reset MFA settings for you.
If you're the sole Global Administrator for the tenant, you'll need to contact Microsoft Support directly via their hotline. They can initiate a support ticket on your behalf and escalate the case to the Data Protection team for resolution.
