CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.
MSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence iciMSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence iciMSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence iciMSLE Office Hours — French (FRANÇAIS)
Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence iciMSLE Office Hours — French
MSLE Office Hours — French Bienvenue à l'heure de permanence de MSLE animée par Cecilia, notre responsable de la communauté francophone de MSLE. Cette réunion vous offre l’opportunité de poser des questions, clarifier des concepts et recevoir des conseils personnalisés sur des sujets tels que le programme MSLE, l’intégration des cours de MSLE dans vos cours, l’exploration des parcours de certification, et bien plus encore. Rejoignez l’heure de permanence ici
Some users not able to add personal dashboard card
We are getting feedback that some users are not able to add the personal quick links card in the dashboard. I have gone through it with one of the users where they click the customize button, add the card, add a link and save it. But when they go back to the dashboard it is no longer there. We have tried it in the dashboard in teams and in the browser, we have tried to do a hard refresh but it is gone. Also when they go to customize the dashboard again it is gone and they can try to add it again (still not working). This happens for some users, while other users have no problems adding the card. Any suggestions how to fix this?
