Partner question
87 TopicsUpdated MPA - Extended Term & Opt Out Explanation
Dear community, We are an Indirect Provider in CSP and we have been reviewing the updated version of the MPA that is available for review in Partner Center. As we were reading it, we saw a new clause. more specifically clause 8 (g) in page 43 that describes that and I quote "Extended Term for Expiring Subscriptions. If a Software Subscription or seat-based OLS Subscription is not renewed at the end of the subscription term, access to the applicable Software or OLS will continue following expiration for 30 days and may continue thereafter for successive one-month periods until cancelled (“Extended Term”). Microsoft reserves the right to invoice Company for the Extended Term at the then-current published price for a monthly subscription plus a three (3) percent uplift. If it does, Microsoft will provide Company with an opportunity to opt out of the Extended Term prior to the expiration date and request instead that the applicable Subscription either be renewed automatically or disabled immediately upon expiration. Company will have 90 days to extract Customer Data from a disabled account, but the Subscription cannot be reactivated." Following the above new clause, could please help us understand the following two questions: Does the "Extended Term" as described above include the 30 first days after the expiration of a subscription or not? Could you please enlighten us on the way that this "opt out opportunity" will be systematically implemented? How will we be able to utilize this opportunity for our partners/indirect resellers? Kindly asking for your significant help on these points as it is critical for our business decisions to avoid unforeseen costs for our partners. Thank you in advance, NickSolvedNew 3Yr Offer for ME3 and ME5
I see the announcement in Partner Center Announcements that the 3Yr Term for ME3 and ME5 will be available in June and there is an FAQ, but it says I don't have permissions to access. Can anyone else access this? Also, does anyone know what the liability is for the Partner? When I look at the billing terms documentation for 3Yr terms, it was last updated April 25th and is very specific to Dynamics. It does state that a partner can cancel during the term, but again, is that specific to Dynamics or is that an option for the new SKUs as well?Solvedi have a Question FY26 Indirect reseller security score Can't access it.
I must say that I am a Distributor and my Partners do not have access to the Security page and I want to make sure that they can access it. From what I have found, it only says that it is enforced for direct bill partners, distributors (formerly indirect provider), and indirect resellers. Can you please update this because the FY26 document requires that you Complete the mandatory requirements of the Partner Center security score. Please provide clarity on compliance with the Security requirements. FY26 When I click on the link Adn i see in Security Role i Not see Indirect reseller access On Partner Center Indirect reseller Can't access Even if they are Global Admins, they cannot access it.Explore Dynamics 365 Business Central Digital Event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! Register for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. Register todayNEW! Microsoft 365 Customer Self-Serve Template for CSP partners
We’re excited to share the Microsoft 365 Customer Self-Serve Template to support your self-serve capabilities and insights for optimizing the commerce experience. Today, online buying is the norm, and customers are increasingly looking for one-stop shopping with a self-serve experience that’s fast, convenient, and on demand. The Customer Self-Serve Template gives you the tools to offer a seamless self-serve experience, streamlining the customer journey. Whether you leverage the content for new customer acquisition or for customer expansion, this quick-start guide will help you optimize the customer purchasing and provisioning process. With your self-serve capabilities in place, customers can easily choose, pay for, and auto-provision users on Microsoft 365 without manual partner interaction. Download the Customer Self-Serve Template to get startedNew FY26 incentive guidelines
Hope someone can share some insights on this, as Microsoft is publishing conflicting messages. Starting October, Microsoft will change the incentive requirements for partners. In the announcement it is stated that partners will earn incentives if they have 25 points in EACH solution area. Source: May 2025 announcements - Partner Center announcements | Microsoft Learn In other presentations published, it stated 25 points in a SPECIFIC solutions area. Source: Microsoft Commerce Incentive Resources Conflicting messages from Microsoft, so which is it? The nuance is a big difference for partners. I'd assume the latter is correct. Also note that the incentives will be split further between solution areas. And note the increased thresholds for Direct Bill partners. Cheers, MartijnSolvedCSP relationship scenarios
In the Partner Center documentation at https://learn.microsoft.com/en-us/partner-center/enroll/csp-supported-partner-relationships, I find sample scenario 4b and sample scenario 5, which contradicts each other. Sample scenario 4b appears to say that we can buy four ourselves if our production environment is separate from the one used for CSP business, while scenario 5 appears to say that we cannot. Which one is it?Cost Management options for Azure Gov CSP customers
I support a CSP that operates almost exclusively in Azure Gov/GCC High. The primary subscription we've sold for the last several years was the CSP for Azure Government offer that does not support the built in cost management tools. With over 1000 subscriptions of this type across our customer base the lack of cost management tools is becoming a huge headache. I regularly have customers that incur large, unexpected, increases because they roll something out and then have no way of seeing or monitoring their ongoing spend. By the time they see their invoice they're 15 days into the next billing cycle and now not only have a single unexpected increase but whatever they've accrued in those 15 days as well. This results in a support request and then having to go through the refund request process with Microsoft. I've heard for the 2 years I've been back with my company that cost management tools for the CSP for Azure Government subscriptions "were on the roadmap". Are they ever going to be there? If so, when? If not, why not? If not, we need some way to easily AND inexpensively migrate those customers with those CSP subscriptions over to AOS-G where they do have access to the cost management tools. If you support a CSP and these types of subscriptions, how does your organization address the issue? Thanks in advance!SolvedAnnual/monthly price increase per 1st of April 2025
Hi Microsoft, Besides the discussion on the price increase itself: November 2024 announcements - Partner Center announcements | Microsoft Learn I'm wondering how this "standardizing the billing structure" works for triannual subscriptions. The post only states that Annual subscriptions with Monthly payment term will undergo a +5% price increase. But how will this affect multi-year subscriptions? Eg. Triannual subscription with annual payment term. Cheers, MartijnD365 Finance min users (monthly)
Dear community once again a real pain with NCE… our customer has seasonal increases in workers (oct-dec). This varies from 5-30. now when trying to add monthly finance or scm users (new subscriptions), the minumin is 20. this is so ridiculous since they already have 100+ on yearly or even triennial basis. We try to escalate it to Microsoft Switzerland, since the customer dpes not want to accept this (what I understand). Microsoft Switzerland does not believe this is a general problem could you guys please support me and write your frustration again? 🤓 thanks in advance Daniel