Indirect

54 Topics

Toll-free numbers for Microsoft Teams now supported on NCE
We have exciting news! The New Commerce Experience (NCE) now supports the ability to acquire toll-free numbers for Microsoft Teams. Previously, customers would need to subscribe to Communication Credits to be able to acquire toll-free numbers for Audio Conferencing, auto attendant and call queue capabilities available with Microsoft Teams Phone. The requirement for Communication Credits had blocked customers on NCE from acquiring toll-free numbers. Please see the following guidance on how to acquire toll-free numbers on NCE. For customers who are moving from legacy (Communication Credits) to NCE or have already moved from legacy to NCE, partners will need to follow the steps below to ensure pay-as-you-go for toll-free numbers is set up correctly: Confirm that pay-as-you-go has been set up for the customer’s subscription: New commerce telco pay-as-you-go - Partner Center | Microsoft Learn Buy a pay-as-you-go calling plan for your Microsoft Teams subscription | Microsoft Learn Disable “Auto-recharge” for Communication Credits (if currently or previously on legacy) If the Communications Credit balance is zero, and telco pay-as-you-go has been configured for the customer by the CSP, then the commerce system will automatically move the customer to postpaid and the new meter will be validated. If the customer has a positive balance for Communications Credits, the commerce tool will be able to automatically identify this, and the remaining Communication Credits will be used for billing until the remaining balance is drained. Important note: Most customers have the “Auto-recharge” flag enabled within their account which will automatically refill their Communications Credit balance to whatever threshold level they configured it. You will need to disable this option if they wish to utilize the consumption meter; otherwise, the Communications Credit balance will indefinitely refill itself and the commerce system won't switch to the post-pay mechanism. See screenshots below for how to disable Auto-recharge. Resources New commerce telco pay-as-you-go - Partner Center | Microsoft Learn Buy a pay-as-you-go calling plan for your Microsoft Teams subscription | Microsoft Learn\ Read the Partner Center Announcement here: https://learn.microsoft.com/partner-center/announcements/2024-february#toll-free-numbers-for-microsoft-teams-now-supported-on-nce
Angela_Consultant
Feb 09, 2024 Place Partner news
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Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at http://partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact https://partner.microsoft.com/dashboard/support/servicerequests/create for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact https://go.microsoft.com/fwlink/p/?linkid=868372." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
Solved
RedWindow
Jun 07, 2024 Place Cloud Solution Provider (CSP) partners
6.4KViews
7likes
32Comments
Windows Server Datacenter 2022 Server Subscription
Hi My Indirect Reseller have a case like below: 1. End customer have a plan to move their VMs (10 Windows Server VMs, running on 1 physical server - 2 Processors @10 Cores) to Azure around January 2024, but they must upgrade their OS Version for all 10 VMs to Windows Server 2022 on June 2023. 2. We have plan to subscribe Windows Server 2022 Datacenter Server Subscription - 24 Core Licenses - 1Y on June 2023 (Windows Server 2022 Datacenter - 8 Core License Pack x 3). 3. When the time come to migrate to Azure, we will create 10 VMs Windows Server Standard, how to utilize the Windows Server Datacenter 2022 Server Subscription license as Azure Hybrid Benefit? since we only have 24 Core Licenses Windows Server Datacenter Server Subscription. Thank You
Solved
eulerzzzz
May 25, 2023 Place Cloud Solution Provider (CSP) partners
3.9KViews
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5Comments
Admin Agent role is missing in MS Partner Center
Dear team, We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect with customers. I know the role was there earlier, but I have noticed for a lot of new resellers that the role is missing in Partner Center. So, where has the admin agent gone, and how do I know give this role to a user in MS Parnter Center? Thanks in advance.
Solved
NisChristiansen
Aug 03, 2023 Place Cloud Solution Provider (CSP) partners
3.6KViews
1like
5Comments
Accessing Intune Admin Portal with GDAP
I have set up a GDAP relationship with a customer and I get an error when I try to access the Intune Admin Portal. The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Intune_DeviceSettings Resource: manageddesktop Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Intune_DeviceSettings' because the user account is not a member of tenant 'GUID'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'https://sts.windows.net/GUID' does not exist in tenant 'CUSTOMER NAME' and cannot access the application '5926fc8e-304e-4f59-8bed-58ca97cc39a4'(Microsoft Intune portal extension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. I have assigned the required role to the security group. Am I missing something?
ArturGawrych
May 12, 2023 Place Cloud Solution Provider (CSP) partners
3.6KViews
1like
4Comments
Microsoft 365 Copilot in CSP
Hi, after the removal of the 300-seat requirement and now being available also for SMBs, the announcement also mentioned that Copilot is now also available through CSP partners (see https://www.microsoft.com/en-us/microsoft-365/blog/2024/01/15/expanding-copilot-for-microsoft-365-to-businesses-of-all-sizes/ and https://blogs.partner.microsoft.com/partner/announcing-copilot-in-csp/). But I can't find the SKU on the pricing list (at least the one for Spain) for February or March. Is this already available for selling through CSPs?
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davidjrh
Feb 02, 2024 Place Cloud Solution Provider (CSP) partners
3.5KViews
1like
5Comments
NEW: Copilot for Microsoft 365 Sales and Technical Bootcamps | April and May 2024!
Join us for upcoming CSP Masters Copilot for Microsoft 365 Sales and Technical Bootcamps. You will hear about the latest CSP learnings and how to expand your CSP Copilot practice beyond Copilot for Microsoft 365. The Copilot Bootcamps for Microsoft 365 are updated bootcamps for your Copilot journey. If you joined the previous bootcamp, please join to hear important updates. Register at https://aka.ms/M365CSPMastersBootcamp CSP Masters Copilot Sales Bootcamp APAC region: May 8 | 5:00 PM – 9:00 PM, Pacific Time Get the latest CSP learnings and best practices on how to go to market and sell Copilot for Microsoft 365. Learn how to develop a successful Copilot CSP practice, including customer expansion and adoption. Finally, you will hear about new AI value with Copilot Studio, Copilot for Sales, and Copilot for Service. Copilot CSP Masters Technical Bootcamp Americas/EMEA Region: April 24 | 7:00am-11:00an Pacific Time APAC region: May 9 | 5:00 PM – 9:00 PM, Pacific Time Learn the technical Copilot fundamentals to get ready to deploy and manage your first Copilot for Microsoft 365 customer. You will also learn about how to expand your practice with Copilot Studio. The training is developed for CSP technical leaders and pre-and post-sales technical staff. If you are a CSP Partners (Direct / Indirect) do not miss these Copilot essential bootcamps! https://aka.ms/M365CSPMastersBootcamp
Angela_Consultant
Feb 13, 2024 Place Cloud Solution Provider (CSP) partners
2.7KViews
1like
0Comments
Next Week | Microsoft Partner FY25 GTM Launch Event July 22, 2024!
We’re excited to invite you to the https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FpartnergtmFY25agenda&data=05%7C02%7Cv-kadou%40microsoft.com%7C84fcb2eb94204eb335b808dc85936518%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638532115322452858%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=SM3KHx89BpAxRnnL8yl17sG8d2JVyjHyOFVifrVc2wk%3D&reserved=0! Join us next Monday, July 22 to hear about the go-to-market (GTM) priorities and initiatives Microsoft Modern Work and Business Applications have planned for FY25. If you’re unable to attend the live event, registering will ensure you’re notified as soon as session content is available to view on demand. As the modern workplace continues to evolve, partners play a critical role – as trusted advisors and service and solution providers – in delivering the right AI-powered tools and technologies to empower every organization to boost productivity, transform work, and open a new world of possibilities. Learn more about how Microsoft Modern Work and Business Applications solutions are leveraging AI to enrich employee experiences by helping everyone do their best work, reinvent customer relationships with deeper insight into every engagement, and reshape customers’ organizations by modernizing processes. https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FpartnergtmFY25&data=05%7C02%7Cv-kadou%40microsoft.com%7C84fcb2eb94204eb335b808dc85936518%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638532115322471404%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=2gvHGlRuPReweVMeOKxAwauAlWUlI8f2%2B8yPnLrEvIU%3D&reserved=0 – and to get notified when session content is available on demand. Choose your track: When you register, you’ll have the opportunity to choose the track that best aligns to your business: Build New Value with Business Applications Practices is for partners that provide Business Applications services and solutions to Enterprise and Corporate customers focused on Dynamics 365 and Power Platform. CSP Partner-Led GTM will show our Cloud Solution Provider (CSP) partners how to use the power of AI to build their Modern Work and Business Applications Copilot practices. Co-Sell with Microsoft to Managed Customers is for partners that work alongside our Microsoft sales teams to sell Microsoft 365-related licenses, services, and solutions to Enterprise and SMC-Corporate customers. Next steps https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FpartnergtmFY25&data=05%7C02%7Cv-kadou%40microsoft.com%7C84fcb2eb94204eb335b808dc85936518%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638532115322478315%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=VEhyqgQIM1ygJcCHJ8L7ps%2Fu%2BcfcWZ0no2m5dveqG7E%3D&reserved=0. If you’re unable to attend the live event, registering will ensure you’re notified as soon as session content is available to view on demand.
Angela_Modern_Work
Jul 15, 2024 Place Cloud Solution Provider (CSP) partners
2.3KViews
1like
5Comments
NEW Level Up CSP | M365 & Copilot Sales and Technical Bootcamps!
We are excited to invite you to the upcoming http://aka.ms/LevelUpCSPBootcamp. These special edition bootcamps will help drive CSP success during the January – March renew and upsell moment. We will discuss Premium SKUs, M365 Copilot and Copilot agents, as well as key partner tools, programs, and promos to leverage. Learn more below to register. Level Up CSP Sales Bootcamp Renewal and Upsell 1-day sales Bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Sellers and sales managers Level Up CSP Technical Renewal and Upsell Bootcamp 2-days technical Bootcamp Day 1: Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1: APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2: Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2: APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Pre and post sales, IT admins and technical staff Register at http://aka.ms/LevelUpCSPBootcamp We will be offering voiceover and subtitles for ten languages to support our global CSP partners.
Angela_Modern_Work
Jul 26, 2024 Place Cloud Solution Provider (CSP) partners
2.1KViews
2likes
0Comments
Overview of linked learning and university user profiles
Hi, Is there an overview of all linked learning and partner university profiles of employees in the partner center? I miss a list of the users who are linked to our partner account, including the users who do not yet have any certifications or similar. Thanks a lot and best regards! Cliff
Cliff_Simon
Feb 20, 2024 Place Cloud Solution Provider (CSP) partners
2KViews
1like
13Comments